Reviews
Average client rating
4.9/5 From 107 Reviews
Very helpful and easy to reach, contactable. Kept me well informed.
Alex Woo and Heather Williams, a big thank you to you both for being awesome brokers all these years!
This is my 4th mortgage with Alex and numerous refinances over the years. He is always patient and helpful with questions on a timely basis. I feel comfortable he is there to assist me whenever i require.
Alex has shown his in depth knowledges of the different home loans. He had recommended the best in the market for me to choose from. Even though the settlement took longer time than it should, but he has been keeping me up-to-date to the progress. I am grateful to have him introduced to me as the mortgage adviser!
Alex has shown his in-depth knowledges of different Home Loans, and had recommend the best in the market for me to choose from. Even though the settlement took awhile to take place, but he has been consistent to keep me up-to-date to what is happening. He is the star in your team! I am grateful to have him introduced to me for refinancing!
Alex and team were exceptional. They managed any challenges that arose throughout the process and delivered on some very tight requirements/timelines.
I'd happily recommend using them to my family and others.
Have already recommended my Smartline Adviser to friends who have made contact & are equally impressed.
Excellent service from Alex and Heather! Was kept up to date on every stage and gave the best advice when needed. Highly recommended!!
I was so impressed with the professionalism and responsiveness of Alex Woo and then, later, Heather Williams. They made the process effortless. Thank you very much.
My advisor was very informative, quick to respond to any questions, and provided advice on a good loan structure and lender.
Alex & Heather were fantastic to deal with.
Note: Your question regarding "Adviser suggested the right loan" well I'm no pro at this stuff hence why I went to an advisor. So I hope he chose the right loan for me.
Alex was amazingly patient with me. As a first home buyer I was nervous and had lots of questions.
Responsive, professional, adaptive, and competent. Dealing with Alex and Heather continues to be enjoyable. I strongly recommend Smartline for all loan needs.
Alex is friendly, knowledgeable, trustworthy and great to deal with!
Fast response, very helpful and always has time to explain anything required.
Great service and loan options provided as always. It is my second time back now with Alex from Smartline and will keep coming back
Kept on top of loan progress and me informed every step of the way. Full understanding of my needs.
Just wanted to say Alex and Heather have been consistently fantastic, this is the third time they have helped arrange my home loan
Genuine & professional, very knowledgable to the products & clear with process. Very happy with the service.
I have always been reluctant to go to a Mortgage Broker as I didn't see any value. Boy was I wrong and was made to eat my words. I have always dealt directly with the banks for my mortgage needs and thought it would be a seamless process with my construction loan. After almost 3 months of one stuff up after the other, I was at my wits end. How can it take so long and be so difficult? I was recommended to go to Alex Woo and reluctantly did .... best decision ever. In a matter of weeks, I was able to get the right loan, on much better rates and Alex and his team took away all the stress. What a pleasure to deal with and will always go to Alex for all my mortgage needs going forward.
We could not hv done it without Alex who was professional n patient. Heather was nice n responsive.
I am a repeat customer for the reasons above,Alex is diligent,approachable and has a quick turnaround.
Alex is one of those rare brokers who is the very definition of customer service! He's helped me alot over the past 24 months and i'm amazed at his in-depth replies to my questions and the creative options he has presented to my situations. Its 5 stars but it should be 10!
Alex was incredibly attentive from the very first call I made to him. He was recommended to me by a family member, who assured me I would be thrilled with his help, which I was. I couldn’t believe how flexible he was with me living in Wagga while he was based in Sydney but the process felt easy and I felt supported every step of the way.
Heather was just as efficient and helpful, even when I made a mistake on my paperwork. She always kept me up to date and organised, and was a delight to hear from.
I can’t thank you enough for making my first property purchase such a breeze.
What I really like about Alex is that he offers topline quotes quickly so you have the requisite info you need to make purchasing decisions quickly. He is adept and quick in understanding your situation and getting the best deal around for you. He is also patient, reasonable and easy to talk to and deal with. Glad we used him, he's a safe pair of hands.
I am a repeat customer for the reasons above,Alex is diligent,approachable and has a quick turnaround.
Alex and his team (Heather) is always on top of what is happening and answers any questions I have with accuracy and on a timely basis. It gives me comfort the financial side of things are always in order.
Before meeting Alex, we had another adviser who was helping us with set up a loan for another property and unfortunately the experience was terrible!
For our investment property, we decided to go with Alex who was recommended by a close friend of ours. From the moment we met to the purchase of our property, Alex has been outstanding throughout the entire process! He has made everything so easy and always tried to find us the best deal. Alex from start to finish has been consistent, patient, knowledgeable and super friendly. His colleague Heather has also been amazing, always keeping us up to date with the progress of our loan. We honestly couldn\'t have asked for a better team to do the job! Thank you soooooo much, we’ll definitely be raving about you to all our family and friends! :)
My adviser is very knowledgeable about the property market, and provided good advice to which I really appreciated. Alex is a very personable and accommodating, I considered extremely lucky to have him helping me with my recent property purchase.
Alex always goes above and beyond to look after my mortgage needs and meticulously reviews the products to make sure they are the best fit for me. He is always available, reliable and fast in his service. I know I can always trust Alex to look after me. Alex has guided me through my investment journey and explained to me many useful and relevant tips about structuring my mortgages. I am very grateful to Alex for all his fantastic work.
Very helpful, prompt reply, efficient and professional
This is the second time Alex has advised me and taken me through the entire mortgage loan application process and his quality of service has remained very high.
Alex is extremely professional and he and his staff kept us updated throughout the whole process from start to finish. we are extremely pleased with the product he introduced us to and will call again when we need more advice
Alex understood my situation and was able to offer the best solution to achieve the desired outcome.
He was also very responsive.
Very personable and knows the market and products. Exceptional ability to provide professional service every time.
Alex Woo has been my adviser for over 4 years now and he has assisted me with quite a lot in this period. Alex helped me obtain my dream home as well as restructure my investment loans. Every dealing with Alex and his staff is easy, stress free & I always feel like a VIP. Whenever I need guidance or advice I don\'t hesitate to go to Alex. I often recommend Alex to friends and family & they tend to stick with their bank cause they think it\'s the easiest thing to do & only when they go through hrs of paperwork headache, rework etc do they realise that they should have listened to me. Alex knows the market, his products and always selects the right product based on getting to know his customer & he & his team take all the admin nightmare on for their custimer. I myself was a financial adviser in a previous life & I worked with many but I can honestly say Alex Woo is the best I\'ve ever experienced and I am so happy my friend recommended him to me!
Alex has been very helpful and patient all along, even though it took us almost 3 years to find our home.
Alex was recommended to me back in 2013 through a work colleague of mine, and since then he has provided exceptional service consistently to help me obtain my first home loan and the subsequent refinance. I would highly recommend Alex (and his team, special mention to Heather Williams and Kylie Chapman) to any of my friends and acquaintances.
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I’m very impressed with the service orientation I find in dealing with Smart Line. In particularly Alex the advisor, listens, knowledgeable and understands very quickly. Addressed every aspect of our concerns diligently, made our transition seamless. It was a great experience for a very important change in our lives.
Thank You,
Peter & Donna
Alex initially came recommended via my brother in-law. I am happy to set Alex met with the expectations set by my brother in-law.
Alex Woo was recommended to use by my financial adviser. To be frank we had a very bad experience with a mortgage broker when we build our first house which both my wife and I were not willing to go through again. Alex was patient willing to talk us through with no pressure just support which also included ongoing check ups and thank yous. As a result we have return to him 2yrs later happy to find that he was able to see what our goals were and has helped us say many $1000s in our current refinance. Thank you Alex look forward to continuing our relationship for many more yrs.
Alex Woo was professional at all times, new all the products well and made one of our major goals come through. We would highly recommend Alex to everyone we know.
Alex Woo and Heather Williams looked after our loan. This is our second loan organised by Alex and Heather at Smartline. Our time line was tight purchasing within our superannuation fund and having various compliance issues. Both Alex and Heather are very knowledgeable and pulled out all the stops to get the loan through on time, including driving out one evening to get all the documents signed and scanning them in the evening to St George. Post loan they were helpful in ensuring cheque books and simple things were taken care of. We are return customers and have no hesitation in recommending both Alex and Heather. Drs Raj and Margaret Soni
Alex Woo has looked after me for the past 5 years for both my new home purchase. He is brilliant and makes everything happen so quickly and seamlessly. He is the best mortgage adviser I have worked it. From purchase through to settlement Alex was always there to assist. Over the years I have always referred Alex to friends and family. Very glad Alex is there.
Alex was great at negotiating us a good interest rate and terms. He was also flexible when we wanted to change and explore fixed/ variable options. It was not any easy brief as I was on maternity leave. there was a delay in arranging a valuation, which had us worried as we had a short settlement and were worried we would delay settlement. Once Alex knew we were worried he contacted the bank to hurry them up and bring forward valuation.
Alex was excellent throughout the whole process, from the initial consultation he was very informative and resourceful. Even though there were difficulties and a few other advisers have given up Alex applied himself and explored other avenues. Thanks to Alex we were successful in being approved our mortgage and we are living in our own unit now! The assistance is much appreciated. Jelena B
Highly recommended
Alex has helped me through both my first and second property purchase and has provided excellent advice and service. I've had the choice and been introduced to other brokers in the last few years but at the end still decided to stay with Smartline mainly due to trust in Alex. Thanks for always being available to provide the personalised advice and help I require!
Alex woo was very helpful, professional, efficient and reliable.
Alex and the team were always available to help us through our first home purchase. They were prompt to provide accurate and reliable information with clear explanation and gave us all the info required for us to make the right decision. Always friendly and professional Alex especially was there for us from the beginning and we could not have been happier or thank him enough.
Alex was fantastic
I have dealt with Alex Woo for close to three years , he is a highly knowledgeable person who guided me in the most professional manner that could be expected.
It was a great experience working with Alex and his team. During this stressful time of buying a house, it was very reassuring to know Alex had everything organised. We really appreciated being updated regarding the status of our application, this allowed us to concentrate on other things. Thank you!!
I'm writing a quick note to communicate my satisfaction with Alex Woo. Alex has put incredible energy into ensuring that both myself and my wife understood the best possible solution, which suit our current financial situation. Alex's ability and honesty is THE KEY to recommend my Adviser. I would work with Alex again in future. Thank you.
Alex is always readily available, professional, knowledgeable and worked very efficiently with my best interests in mind. He was always thinking of anything else he could to do to help me, always doing that little bit extra which was greatly appreciated. He has exceeded my expectations and I have already highly recommended him to family and friends.
Very helpful and friendly service. Alex was there to chat to before and after we'd found our home.
Alex Woo provided a great service through Smartline, he was always readily available and prompt in his reply to any questions we had about setting ourselves up to take on a mortgage for the first time. I would highly recommend Alex to any family and friends.
Alex was incredibly helpful, knowledgable, readily available and always quick to respond. His service exceeded all my expectations and I was highly impressed by his commitment to assist me with my loan application. I would definitely recommend him to family and friends. I am very glad I chose to find a mortgage broker through Smartline - I couldn't be happier with the result!
Alex made the whole home loan process straightforward and easy. He was very easy to talk to and always responded to my questions in a timely manner.
Alex has organised everything for me and made the process very easy, from start to finish. Helped me choose the best loan for me, that suited my needs and always put in front, even when the banks makes things difficult and used that to help me negotiate a better deal with them. Always kept me informed with the loan application process from initial pre-approval of the loan, reminding me that the pre-approval is about to expire, then getting a new loan. He is very savvy & proactive. Everything just seem so easy and effort-less when working with Alex & his team. Job well done and have no hesitation to recommend him to any friends or family. thanks,
Jason.
Alex was truly a god send, he was very well informed, professional and extremely helpful, I can say without a shadow of a doubt that without Alex this would have been sustaintially more painful, in fact with Alex's help it was a breeze. I have already recommended him to members of my family looking for a homeloan. Give him a payrise and a promotion, he truly deserves it. Thank you.
Alex (Woo) and Heather Williams assisted me with my first home loan application right up to the settlement of my property. They made the entire process very easy and kept me updated. I am very happy with the level of service provided by the two of them.
The team at Maroubra Smartline were fantastic!
Professional, informative, knowledgeable to help me through my first home purchase and subsequently seeking out the best refi option that maximises my benefits. Genuinely happy for the progress/value gain of my property. I would highly recommend Alex to my friends and family.
Alex was amazing, he went above and beyond my expectations of the service I was expecting. I would not hesitate to recommend Alex to others - I already have.
Our experience with smartline and our Adviser( Alex Woo) has been nothing but amazing. We appreciate all of the time and effort that was put in for us to be able to realise a dream. We had always found the thought of buying a home a daunting process, with Alex there to do all the negotiating and explain everything to us in a more pratical manner it has been a much smoother major step than we would have ever thought possible. Thankyou Smart Line
Thankyou Alex Woo Caroline A-Smith
I was very pleased with the service and advise which Alex and Heather provided. They kept me informed on a daily basis without being asked. I would recommend there service to friends. regards
Fintan Mulhall
Absolutely great working with Alex. Always keeping me up to date and always there if i have any questions. He explained concepts to me in a simplified and understandable manner. Perfect!
We found Alex Woo to be very helpful and obliging
in his servicing of our Mortgage.Nothing was a problem for him and everything he recommended was
exactly what we needed for our situation.We found our dealings with him and Smartline to be the best
we had ever encountered.
Alex and Heather (our Client Services Manager) were both very helpful and approachable. They made the daunting task of purchasing our first home as easy as we could have hoped for. I would not hesitate in recommending their services to all my friends and family. Thanks!
My advisor was Alison Cooper - this is not listed for me to select. The initial process was great - information was provided very quickly every time I sent an email. Various options were given for me. Loan process was done very quickly but once this was done the level of service dropped off - once the deal was done / contract was limited even though I had not collected the car. More information came from the broker who recommended this service - than Smartline. I have had questions about the loan after everything was completed - and these questions took a week to be answered which was not my previous experience. This would colour whether I recommended this service to others. thank you for your time. Kylie
Alex really understood our situation and so was able to recommend the products most suitable for us.
From my brief dealings with Alex he has been very professional, efficient, warm and informative - I look forward to ongoing dealings with him as I look to purchase my third investment property.
Alexs' service was exceptional. He was so helpful and patient with me being a first home buyer! He gave me agreat referral to a conveyancer (Tracey Cox). Heather (Williams) was also fantastic. Having another point of contact was great. I felt so well looked after!
Good service and good advice
10 out of 10 in terms of service, responsiveness,follow up and research provided. Smartlineportfolio of lenders are not as big as say Mortgage Choice, so whilst we received the best advice to choose from Smartline's portfolio of lenders, there are other Credit Union/ Building society who have better home loan rates - but who are not in the panel of lenders.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
