Reviews
Average client rating
4.9/5 From 18 Reviews
Andrew and Katrina were the BEST
As a first home buyer they made the process smooth and stress free, walking us through everything step by step and answering our long list of questions. Initially we needed mortgage approval extremely quickly in order to move on a property we wanted and they worked tirelessly to ensure we had everything approved in time
I couldnt recommend them more, they went above and beyond for us, and I cant imagine going through the mortgage process without them and their expert guidance.
My partner and I were confident returning to Andrew to call on his excellent broker services, after he and his wife Katrina looked after us so well for our first property purchase. We were not let down this time either, Andrew and Katrina went above and beyond to get us across the line. We presented with quite unique circumstances which Andrew understood and was able to work with and tailor a mortgage to suit our particular needs. Andrew and Katrina are very proactive and will continue to make sure youre taken care of long after settlement, even negotiating better interest rates with your lender. Thanks again for all your work.
Andrew and Katrina are the best I have used them a few times over the years and their service is second to none. Andrew is very responsive and really listened and recognised my needs. Katrina did a fantastic job of providing clarity for all my questions around documentation and made the whole process feel easy. I cannot recommend them highly enough. They really go above and beyond.
I've used Smartline and was happy with the service. It was no-brainer for me to use them again. Andrew McDonald was informative and helpful.
I contacted Andrew with a very challenging request for a refinance due to a divorce. My situation meant I had limited options and my circumstances would need a personal touch to get an approval. Andrew spent more time than I care to think about advocating for my position with the Bank whenever a road block appeared. He guided me through the requirements of the application process and kept me up to date with the progress. Without his support, guidance and advice I would not have been able to organise the loan. I am incredibly thankful for his assistance and would thoroughly recommend him.
Andrew made this process so easy and was always at the ready to help us navigate this new and sometimes scary process. As first home buyers, we were overwhelmed at first but Andrew helped us along every step of the way and everything went so smoothly. His communication was fantastic and it was overall such a great experience from start to settlement. THank you fo everything!
Andrew and Katrina were very helpful with all aspects of our loan. We would recommend them to family and friends.
Tim and I just wanted to thank Katrina and Andrew for all their work. They made the process of our home loan so much simpler, and it really took the stress out of buying our first home. We are really happy with how it all went and love our new property. We will certainly be in contact again when we are in need of your services.
Andrew and Katrina were responsive, helpful and lovely to deal with. As first home buyers, we were grateful for their advice and support through the process. We would definitely recommend working with them.
Andrew was incredibly clear, supportive and ensured we were well informed. His calm nature along with his experience gave us confidence that he was working in our best interests. We became Sydney property owners because of you!
Andrew and Katrina were amazing. They made the entire process for me to refinance much easier than expectation.
Great communication by Andrew after many chats over the phone establishing a professional relationship. Open, upfront and honest. I will be hoping to reengage with Andrew again when my next refinancing is due.
Andrew has been great throughout the whole process
We are very happy with Andrew and Katrina. They were amazing at accomodating our requirements and allowing us to settle earlier than originally planned. Recommended to all friends and family
Andrew and Katrina were so helpful and explained everything really well. I would definately recommend them to friends and family
I was so happy with Andrew and Katrina McDonald's help. Especially when they printed all the appropriate docs for me to sign as I did not have a printer and was working from home. Their customer service was excellent. Couldn't be happier.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
