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Brian Hocking

Reviews

Average client rating
4.8/5 From 309 Reviews

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Brian was extremely knowledgable and helpful when going for a mortgage as first home buyers. Brian was able to explain and share his understandings and make the entire process easy and stress free. Would highly recommend

Mitchell
17 May 2024  

 

Brian was amazing with getting us our first home. He is very patient, understanding and willing to answer any questions we had. Highly recommend

Emily
17 May 2024  

 

Brian has been exceptional through the entire process. Hes knowledge and experience allowed us to be approved for a construction loan in the toughest of times. In which another mortgage broker couldnt even do for us.
I highly recommend Brian and his team.

Bianca
21 September 2023  

 

if could give Brian and his team a 6 star i would absolutely brilliant to deal with. Made the stresses of getting finance a breeze. I couldn't recommend highly enough. Look forward to doing business again with Brian and his great team in the future. Ricky O'Toole

Cruz
07 May 2023  

 

Brian and Janine were brilliant to deal with, professional and made it so easy for us to navigate through the steps of application. Highly recommend

Ricky
26 April 2023  

 

If you need Financial advice, you need Brian Hocking.

Joel
05 March 2023  

 

Brian comes with a wealth of knowledge and experience. We have been clients for over 20yrs and happy to recommend him. Peter

Danny
04 March 2023  

 

Outstanding service. Brian was able to guide me through the entire home loan process in a seamless fashion. His knowledge of the industry is exceptional. If you want a hassle free experience then contact Brian

Jason
03 March 2023  

 

Kirsten
01 March 2023  

 

Easy to work with and great service from the team.

Mark
01 March 2023  

 

Brian helped me to secure a loan for my first place more than 20 years ago and I have continued to use his services many times over the years since. Several family members and friends have also gone to Brian.
He is great to deal with, hardworking, helpful, always responds to any queries and always finds the best product for our needs. It is also fantastic not having to talk to the banks directly. That headache can continue to be Brians Thanks Brian Wouldnt go anywhere else

Michelle
01 March 2023  

 

Brians knowledge is second to none. I couldnt have been any happier with how the whole process went. I highly recommend Brian to anyone. He is an absolute gun

Brenton
01 March 2023  

 

Knowledgeable and helpful. Brian had our best interest in mind throughout the entire process. Highly recommend

adam
28 February 2023  

 

Brian is the one to call . He is helpful and gets the job done. Been going to him for years

Kim
27 February 2023  

 

Dylan
27 February 2023  

 

A few years ago I was looking for a mortgage broker to assist in obtaining a home loan and after speaking to a colleague at work, was recommended Brian, who was working with Smartline at the time. I was told that his previous experience in working with banks gave him valuable and insightful inside knowledge into how to tackle the banks and get the most competitive home loaninterest rate, which ultimately benefits his clients.

Since speaking to him many years ago - he has continued to help not only my family but others I have referred on to him. He is extremely knowledgeable, personable and significantly reduces the stress of finding a suitable home loan.

He was happy to travel from where he lives Western suburbs all the way to the other side of town for an initial meet and greet it was love at first sight and then continued to share his professional insightassistance via Zoom during Melbourne lockdown.

My favourite part of his service recently was him and his son speaking to the bank on my behalf without my knowledge pre-empting I would approve and asking for further reductions on my variable interest rate for mortgages on my home and rental property, then not accepting the banks initial offer confident they would further reduce and only then informing me once he was confident it would not go lower - to approve which I did immediately.

When I tell familyfriends of the above service - they immediately demand Brian's contact details.

I will continue to use his services and refer familyfriends to him for many years to come.

Five stars does not do Brian's service justice.

Andrew
27 February 2023  

 

Have used Brian for years purchasing many properties over this time , he always goes the extra mile and makes buying a house or investment property a piece of cake , after sales service is great and always ensures I am getting the best deal possible in the market years after the purchase has gone through , cannot recommend high enough 5 Stars

Malky
27 February 2023  

 

We have dealt with Brian Hocking of Mortgage Choice Brokers for the past 25 years. Brian has gone above and beyond for us on many occasions and we are grateful to him for his professionalism and enthusiasm. We would recommend Brian to anyone looking at reviewing their home loan or starting out in the housing market. Thank you Brian, you are amazing

Michele
26 February 2023  

 

Exceptional service from start to finish
Broad selection of options to cater for all our needs
Thanks Brian

Grant
26 February 2023  

 

Tony
26 February 2023  

 

Brian Hocking is an amazing support as my mortgage broker. Brian is not only professional but personal and fantastic to work with.

Angela
26 February 2023  

 

Brenton
26 February 2023  

 

Craig
26 February 2023  

 

Brian was extremely helpful. He explained all the steps I needed to go through with my loan and purchase so I could understand fully. Highly recommend.

Molly
26 February 2023  

 

Brians attention to detail and can do attitude make him stand out from the rest. No issue is too big or too small. He is always looking out for his clients to ensure they get the best deals. Thanks for everything Brian.

Mark
26 February 2023  

 

Brian was fantastic. He always went above and beyond to ensure I had all the relevant information to make the best decision for my loan. Thank you!

Chloe
16 January 2023  

 

Brilliant at what he does and gets the right outcomes for me.

Paul
22 November 2022  

 

Duncan
07 November 2022  

 

Very easy to deal with helpful 100% all the way.

Mario
26 September 2022  

 

Great Service!

Mark
02 August 2022  

 

We are so lucky to have Brian as our broker. He went above and beyond expectations. His knowledge, responsiveness, promptness and understanding of our needs gave us the ability to secure our dream home. We thoroughly recommend Brian to any property buyers!

Xue
17 May 2022  

 

Everything was great. Things ran much more smoothly for me going through this service, especially when there was the odd stress of hiccups along the way. I'd like to specifically give a shout out to Brian, he always kept me updated, was always contactable and if not always called back timely. Great help! Thanks to Smartline for making things easy.

Matthew
14 May 2022  

 

Vince
11 May 2022  

 

Justin
11 May 2022  

 

Smartline has once again been very helpful in assisting us with refinancing. Brian and his team are knowledgable, organised and very easy to work with. We highly recommend Brian and Smartline's services.

Gary
24 April 2022  

 

I so much appreciate your Effective and prompt communication skills. Please keep up the great work you guys are doing.

Emmanuel
10 March 2022  

 

Brian is a very professional advisor who is very knowledgeable and most importantly very easy to contact.
Thankyou for making our experience relaxing.

Adam
23 November 2021  

 

Emma
14 November 2021  

 

You always communicated addressing all my concerns and always kept trying to find better offers

Joseph
29 October 2021  

 

Tanya
17 September 2021  

 

As a first joke buyer, Brian and his team made made a very stressful situation simple and easy to understand. Couldn’t have asked for a better experience

Michael
08 September 2021  

 

I have known Brian for over a decade now and have always trusted Brian with our mortgage and house hunting financial advice. Brian’s always been there supporting us all the way. Thank you!

Kwong
06 September 2021  

 

Simon
18 August 2021  

 

Brian Hocking was fantastic , I have now done nearly half a dozen loans through him and cannot recommend him highly enough

Malcolm
03 August 2021  

 

Trevor
24 July 2021  

 

Great service and advise

Lisa
13 July 2021  

 

Explained all my options, professional and quick responses to all my questions.

Carmelo
16 June 2021  

 

Very happy to have had the support from Brian Hocking during such a busy stressful period..

Mike
23 May 2021  

 

Awesome experience, took me as a complete newbie through the process and made me feel very comfortable

Stephen
04 May 2021  

 

Brett
25 April 2021  

 

Brian is always available for advice about the best loan deals available, which is why we've stuck with him for years! Recommend.

Matthew
08 March 2021  

 

Brian Hocking is the best broker I have ever experienced. His commitment and customer service is second to none. Would strongly recommend his services to friends and family.

Cory
01 December 2020  

 

I am highly impressed with the prompt communication skill of the adviser and also the personalised service provided. I have already recommended two of my friends to you and they will be contacting you soon.

Emmanuel
05 November 2020  

 

Mark
27 October 2020  

 

Brian was approachable and always willing to consider and discuss options with us.

Stephen
02 October 2020  

 

David
17 September 2020  

 

Andrew
16 September 2020  

 

Brian Hocking is a great operator. He isn't pushy, but instead has built our trust over the years through honesty and insight. That's why we're sticking with him after his move to Smartline.

Matthew
16 July 2020  

 

Andrew
12 July 2020  

 

Kane
05 June 2020  

 

Absolutely fantastic service from Brian. Knowledgeable, approachable, readily contactable and a great guy to deal with. Went above and beyond to secure us the best loan during an extremely difficult time due to restrictions. Absolutely recommend!!

Thomas
25 May 2020  

 

We have known our advisor, Brian Hocking, since 2002. He is a pivotal source of advise when it comes to our finances, purchasing new property, refinancing to better loans.
We consider Brian part of the family as he has always looked after our interest and guided us when/where required.
We would & have highly recommended Brian Hocking to family & friends who too have sought advise from him.
Thanks,
Peter & Michelle Arvanitis

Peter
31 January 2020  

 

Jesse
29 January 2020  

 

Brian has always been very responsive and has helped us 3 times over a number of years to get the best possible deal.
We go to him first whenever we need a loan.

Michael
27 January 2020  

 

I had an amassing experience,Brian was so helpful and professional.

Mirjana
11 December 2019  

 

GOOD , CLEAR COMMUNICATION IS THE MAIN THING AND FOR THE CLIENT TO FEEL THEY CAN ASK ANYTHING WITH REGARDS THE PROCESS AS MUCH OF IT CAN BE CONFUSING

Deborah
26 November 2019  

 

Brian is a fantastic adviser. He is extremely knowledgeable and worked really hard to get us the right deal. Without his guidance we wouldn't be as happy as we are now.

Brenton
18 November 2019  

 

Brian was great, he was always available and spoke to us in terms we could understand I have used Brian for a long time and would recommend him to anyone

Justine
29 October 2019  

 

Stephen
27 September 2019  

 

Brian was perfect, nothing needed to change, he dropped paperwork to where i worked and kept us in the loop the whole time

Patrick
23 September 2019  

 

It was a great experience, Brian really knowledgeable and explained in detail everything we needed to know . One suggestion would be a different hair style , more polish perhaps . LOL. We will highly recommend Brian and Smartline .

Scott
06 September 2019  

 

Brian went above and beyond for us. We are extremely happy with the results.

Andrew
04 September 2019  

 

Have been dealing with Brian Hocking for over 20 years and he has always offered premium service and best advise. Have and will continue to recommend him to family and friends.

Tony
03 September 2019  

 

Brian Hocking continues to provide extraordinary service.
We cannot recommend him highly enough.

Susan
18 August 2019  

 

I came to know Brian nearly 20years ago. I have trusted him with ALL my loan requirements from minor changes to a few refinancing. His professional and knowledgeable, I have had no issues with recommending him over this time.

Jo
29 June 2019  

 

This is the 2nd time we have used him and he was fantastic, we'd do it again.

John
21 May 2019  

 

They are really good and friendly and helpful.

Emilia
20 March 2019  

 

Brian has assisted us four times with obtaining finance for property purchases (and has helped other family members also). We think he’s great! He definitely makes the whole process a lot easier and always gets us a product with the features that are important to us as well as an excellent rate.

Michelle
22 December 2018  

 

Jack
07 November 2018  

 

Brian did a great job. As complicated as it was getting my first home loan, Brian kept it simple. He also helped me learn so next time it will be a lot easier. Will most likely be back for the next loan.

Dino
04 September 2018  

 

Amit
29 August 2018  

 

Brian was very professional and patient.
He chose the best home loan for us, it was a smooth process.

Mario
29 August 2018  

 

Brian has been our advisor for 10yrs & in that time has helped us get the initial loan, additional funds for a renovation & more recently to refinance. His service & professionalism is outstanding.
Would recommend him to anyone.

Ricky
15 August 2018  

 

Geoffrey
13 August 2018  

 

Brian was amazing in going the extra yard to ensure we got the best product and his service was exceptional. Made a stressful experience purchasing a house so much easier with his expertise

Adam
02 August 2018  

 

Brian was great as usual. He has help us through our first home loan 6yrs ago, then with a rejig or our mortgage for a better rate 3yrs ago and most recently with the loan for our new house.
Always helpful and straight forward. He made the effort to come to us, at our convenience.
We will most likely have Brian help us in the future, if and when we decide to move again.

Jade
14 June 2018  

 

Travis
13 May 2018  

 

Rex
03 April 2018  

 

Kevin
12 March 2018  

 

Tony
05 March 2018  

 

Miles
03 March 2018  

 

Sanjesh
28 February 2018  

 

Tony
23 February 2018  

 

Ryan
23 February 2018  

 

John
22 February 2018  

 

Geoffrey
02 January 2018  

 

Kwong
30 November 2017  

 

Georgios
29 November 2017  

 

Brian is our trusted banking partner having provided exemplary service and advice over many years. Nothing is ever too difficult for him and I have absolutely no hesitation in providing a strong recommendation.

Susan
13 November 2017  

 

Brian made the whole process a lot easier and the experience was quite stress-free for me!

Tanya
08 November 2017  

 

Herman
27 October 2017  

 

Brian Hocking has been helping me and my business with financial advise and loan application for over 20 years and his service has been second to none throughout this period and continuing. He is easily contactable and flexible with appointment times and has always managed to get the best loan required each time. I have and am happy with the service of Brian and have recommended Brian to my friends and colleagues.
Thank you Brian.

Tony
04 August 2017  

 

Martin
04 July 2017  

 

Brian was very knowledgable, willing to listen and take the time to explain things and provided excellent customer service.

Lisa
26 May 2017  

 


22 May 2017  

 

Duncan
24 April 2017  

 

We were recommended by my brother and sister in law and they were very happy with the service that Brian provided so we contacted him when we were ready to take out our loan. He also gave us great advise on how to invest in the property market. The process was quick and Brian chose the right loan that would work best for us and finding the best one available. We are looking forward to building our dream home.

Graziella
20 March 2017  

 

Brian is always great to deal with.

Travis
16 February 2017  

 

Brian made this a very easy process and easy to understand, he spoke in terms that I could understand, without Brian and his team I don\'t think I would be been able to purchase my investment property. I can\'t recommend Brian highly enough

Justin
08 February 2017  

 

Jodie
04 January 2017  

 

Brian was extremely helpful in me choosing the best available loan.


15 September 2016  

 

This is the 3rd time i have used Brian\'s services and as usual everything went very smoothly A+

Malcolm
05 August 2016  

 

Eleven years ago I found myself in a difficult financial position having been left to raise two young children on my own. Brian Hocking was one of the few financial advisors willing to help me refinance! His honest and caring approach was much appreciated that to this day if I need anything i can still call upon his financial services! He is a valuable asset to The Smart Line group and his commitment to his clients is to be commended! Brian just makes it work!!! Thanks Brian!

Kathy
07 July 2016  

 

Brian was incredible in helping us get our mortgage. He was excellent in explaining the benefits and drawbacks to all of our different ideas for purchasing a house. My partner and I didn\'t know much about mortgages, but Brian made it all very clear and easy to understand. We are both very happy to have Brian as our mortgage advisor, and would recommend him to everyone.
Thanks

Rob

Robert
06 July 2016  

 

Many thanks to Brian and Janine. Excellent personal and profession service.

Andrias
10 June 2016  

 

Very helpful and informative, Brian went out of his way to meet with us after hours and provided a great service. I have already recommended Smartline to my friends & family and would not hesitate to do so again.

Brett
14 April 2016  

 

Brian hocking is a gentlemen for starters and his assistant janene is a champion, both are on the ball and dont stuff you around ( if you need these 2 for an enquirey about your loan or any other financial matters they are happy to help and will always pick up the phone when you call them ) unlike other brockers, this mobb is highly recommended cheers anth and shel

Ante
05 March 2016  

 

Superstar

Brendan
13 January 2016  

 


12 January 2016  

 

Xavier
07 January 2016  

 

Brian is always available to answer our questions and provides us with an exceptional service.

Michelle
27 December 2015  

 

I WOULD LIKE TO THANK BRIAN AND JANNINE FOR THERE SUPPORT THE TRANSACTION WAS GRAET AND I WAS WELL INFORMED AT EVERY STEP. THANKS AGAIN GEORGE PALLASIS

GEORGE
19 December 2015  

 

Gary
20 November 2015  

 


09 November 2015  

 

Brian has serviced our family, including our extended family, for a number of years now and his professionalism, assistance, guidance and friendly nature is the reason we will continue to go back.

Cory
21 August 2015  

 

Kwong
20 August 2015  

 

Brian was great to work with. He would give up his time to ask any questions and he made the entire process extremely easy. This is the second time we have used Smartline and we will continue to do so. Thanks.

Ryan
27 July 2015  

 

Brian was fantastic and very patient with the fact that i was a first home buyer and really had no idea about the process! Brian came out to my house and made everything so simple, he really took the stress off me. The many times i contacted Brian via email and phone he always made himself available..Great service would recommend him to anyone

Amber
13 July 2015  

 

Jodie
14 June 2015  

 

Jodie
14 June 2015  

 

My Smartline advisor was critical for me securing my first home. He explained the technical aspects of home loans in lay terms that helped my confidence and understanding. My advisor has played a big role in me now securing my third investment property.

Darren
12 June 2015  

 

Georgios
09 June 2015  

 

Just keep up the good work thanks.

Robert
25 May 2015  

 

Maybe a FAQs list for people wanting to fill out their forms. There's lots of tricky aspects to it that aren't necessarily understood. We weren't aware that banks are supposed to help with the transfer of direct debits, for instance. Also the process of how someone witnesses an ID in the stat decs was confusing.

Matthew
21 April 2015  

 

Brian is the best. He knew the answer to every question I had before I even asked it. It was like he was reading my mind

Brian
13 March 2015  

 

Brian was very helpfull and understanding even when i changed my mind half way through as to what product i wanted. I never felt pressured to do anything and received a lot of help from Brian and Janine.

Justin
18 February 2015  

 

Brian Hocking provides an excellent service where as a customer I felt safe & confident having Brian as a financial advisor.

Kevin
13 February 2015  

 

Patrick
21 January 2015  

 

Brian Hocking is not only our financial adviser but we consider him as part of the family and close friend. We have been involved with Brian now for over 10 years and has always been there to advise and guide us in the right direction. Thanks

Peter
21 January 2015  

 

Brendan
10 November 2014  

 

Brian was an absolute pleasure to deal with. He really got to understand my situation and what I want both now and in the future. He would keep me updated. He's knowledgeable, funny and calm which helped me to feel relaxed right from the start.

Joanna
25 October 2014  

 

Brian is our adviser already for years and whenever we needed something he was spot on with his help and services, highly would recommend Brian's services to anyone.

Vildan
11 September 2014  

 

Travis
10 September 2014  

 

Great service again from Brian couldn't be happier

Malcolm
08 September 2014  

 

Danielle
03 September 2014  

 

Warwicke
29 August 2014  

 

Travis
04 August 2014  

 

Kai
23 July 2014  

 

Very easy to get along with and made the process as easy as possible

Mark
18 July 2014  

 

Brian was approachable, easily contactable and very knowledgable. He made the process very comfortable for us and put our minds at ease. I would recommend his services to my family and friends.

Thomas
07 July 2014  

 

Jodie
16 May 2014  

 

Ricky
16 May 2014  

 

Richard
16 May 2014  

 

Brian had always been there when we needed his good advice. As a result, we have recommended Brian to our family and friends for financial matters.

Minh
16 May 2014  

 

brian is great :-)

Mike
30 April 2014  

 

Ian
16 March 2014  

 

Brian was sensational. Easy to deal with and understand. He did everything we could have expected and more. He even came to our place a couple of times to go through it all. We would recommend Brian and Smartline to anyone in a heartbeat.

Craig
26 February 2014  

 

Liked the most: 1) Timely return of phone calls, and emails
2) financial advise, options and recommendation
3) ability to bring forward settlement upon my request
4) Used him from interstate, ability to articulate options and financial advise Add value: 1) Explanation of documentation via web conferencing (bridge the gap between reading the document and being explained over the phone)

Georgios
16 November 2013  

 

Jade
15 October 2013  

 

Brian has always supported us in the needs we put to him. He is a great backstop in the game of finance. He has never let us down with the loan choices and advice we have needed.

Rex
06 October 2013  

 

This was the second time I used the services of Brian Hocking in the Smartline team. Brian very patiently worked with us in the long process over about a year in finding and purchasing our home. He was always more than willing to relook over the best current options and was very quick to respond. Hopefully we do not need to use his services for awhile now, but I would definitely use and recommend him to all. Thanks so much for all your help!

Leanne
27 July 2013  

 

Damien
19 July 2013  

 

Brian took all of the stress and hassle out of borrowing from the Banks and I am more than happy with the result. There was no continual back and forth wanting information and making things difficult which is what I have experienced in the past dealing directly with the banks. He just makes it happen. I highly recommend him to all of our Clients at work and most certainly would not hesitate to call Brian for any financial requirements in the future. He is the Best!!!

Maurice
11 July 2013  

 

Brian took all of the stress and hassle out of borrowing from the Banks and I am more than happy with the result. There was no continual back and forth wanting information and making things difficult which is what I have experienced in the past dealing directly with the banks. He just makes it happen. I highly recommend him to all of our Clients at work and most certainly would not hesitate to call Brian for any financial requirements in the future. He is the Best!!!

Maurice
11 July 2013  

 

Brian was fantastic in helping us out in buying our second home.

Patrick
20 June 2013  

 

Stuart
06 May 2013  

 

Jason
03 May 2013  

 

Brendan
29 April 2013  

 

Brian has helped me with the loan application process with my primary residence and investment property. On both occasions he's provided very professional service and advice.

Kwong
08 April 2013  

 

Brian was fantastic. He made this process easy to understand, was easy to contact and didn't add anymore stress to our life changing decision. I have referred a couple of people to him as he clearly has a high understanding of the way this industry works.

Brenton
01 March 2013  

 

First time I went into office I met Brian and I was so confused don't know what the process is.after I came out of the office I was so relax I can't explain..the way Brian explained me the process for loan was so simple and easy.thanks for your help Brian.

Essa
04 January 2013  

 

What I really appreciated was the way Brian made me feel comfortable asking what I sometimes felt may be silly questons. He made me feel at ease to ask what ever question I had. This was really important to me as the process is quite daunting and it is critical that I understood everything. I really can n ot think of anytghing more I could have asked to add more value to the service. My situation was a very complex one with multiple loans. What made my situation even more difficult was the reluctance of lenders to provide me with equity in my existing apartment. Brian worked extremely hard to find a lender who accepted equity in my apartment which allowed me to purchase my next home. I certainly would not have been able to bid and purchse the home without Brian's assistance.

Darren
14 December 2012  

 

Brian not only managed to get a loan for us under very trying circumstances he was also able to negotiate with my partner Baz who can be also very trying but likes to get the best results he can, he aslo appreciates all that Brian did for us.

Barry
16 November 2012  

 

Just like to thank Brian and his team for outstanding service and making the whole process simple. Plesure to deal with.

Adam
09 November 2012  

 

Glyn
18 October 2012  

 

smartline are the way to go for loans get the job done in no time

Jeffrey
16 October 2012  

 

I found Brian Hocking to be very professional and prompt in organizing my financial arrangements. cheers
Brian

Clayton
13 October 2012  

 

Michael
09 August 2012  

 

Allan
29 July 2012  

 

I have used Brian twice now and will always recommend him to friends and family as he is diligent, informative and professional.

Simon
18 July 2012  

 

Was very happy with Brian Service and help at any time, we will recommend his service to anyone, he is very trustworthy and helpful

Vildan
16 July 2012  

 

Gordon
15 July 2012  

 

 

Michelle
22 June 2012  

 

Brian provided us with excellent service and chose the right loan for us saving us lots of time and money

Mario
06 June 2012  

 

Craig
03 May 2012  

 

Alyce
01 May 2012  

 

Brian was/is a fantastic help to myself during my loan process. He also went above and beyond in helping me and I am very thankful to him. Great service as always. His assistant Janine has also been a fantastic help. Thanks to both of them for all of their help.

Lisa
30 March 2012  

 

Robert
09 March 2012  

 

Not having built a home before it was great to have Brian go through the processes with us and explain it all. He and Diane were much more helpful than the Westpac staff we spoke to.

Gregory
01 March 2012  

 

I have always been hesitant about using a mortgage advisor but would now recommend it to anyone. The whole process makes obtaining a mortgage a breeze.

Adrian
01 March 2012  

 

Joy
20 February 2012  

 

Peter
16 February 2012  

 

We have been extremely happy and grateful for the service provided to us by Brian Hocking. Throughout our loan process he was always readily available and very helpful. We highly recommend his services. Suzanne & Peter Wilson

Peter
06 February 2012  

 

Smartline provided outstanding service throughout the whole loan process especially in regards to choosing the right loan, interest rate and communication between the Adviser and Customer.

Dion
05 February 2012  

 

Brian was reconmended to me, and his advise saved me over $10k in the loan process! His knowledge of the homeloan market was fantastic and he was always availabe for advise throughout the loan process. I have already reconmended him to two family members and can't speak highly enough of him Regards Alex Rinder

Alexander
15 November 2011  

 

We got promt service and with a smile, we are very happy , have used Brian in the past and was very happy with his professionalism

John
04 November 2011  

 

Brian was fantastic when setting up our line of credit. With our second child on the way we wanted to have something to fall back on, just in case! Brian did all the hard work, saving us a lot of time and most importantly money. What more could you ask for?

Brendan
27 October 2011  

 

With such strong leadership from the Smartline directors Chris Acret and Joe Sirianni, it is no wonder why Smartline have been voted the number one franchisee in Australia for the last 4 years. They both exude a magical aurora about them that inspires their franchisee's to greatness well beyond their normal capabilities.Chris with his rugged surfer boy good looks and nice guy appearance which only cloaks his ruthless ,rat cunning business objectives. And Joe who does nothing and has nothing to hide his ruthless ,rat cunning business objectives. Well done Smartline .

As
06 October 2011  

 

This is the second time we have used Brian @ Smartline , with his idustry knowledge I would reccomend him to everyone , as I love his" nothing's to hard approach ". Simply Brilliant , Thanks

Brian
22 September 2011  

 

As a first home buyer some updates as the loan approval process was happening would have been great. Felt we had to do some chasing to find out where we at. However Brian did go to length to get us the best deal on the homeloan when our first option didn't look like it would get approved in time.

Matthew
18 August 2011  

 

Brian provided us a very professional service with an unwaivering dedication to its course in obtaining our property investment loan. Smartline seems to have a strong online present, it would be an extra bonus if an online tracking facility of the progress of loan applications is available to clients.

Thomas
10 August 2011  

 

Liked the continuity of service and advice throughout my search for an apartment.

Yvette
05 August 2011  

 

Sonya
14 July 2011  

 

The versatility and patience, explanation of any query was met. Very friendly and felt like he was dealing with family. Was excellent.

Garry
14 July 2011  

 

Shuting
15 June 2011  

 

Marnie
12 April 2011  

 

I had previously organsied a home loan through Smartline and have always got great service. When an opportunity came up when I was required to get a new home loan I was more then happy to go with Smartline (Brian) again.

Mark
06 April 2011  

 

Darius
12 March 2011  

 

Brian has assisted me for the past 10 years in various matters. He is very professional and reliable.

Cathy
07 January 2011  

 

 

Amanda
11 December 2010  

 

Amanda
11 December 2010  

 

Samuel
06 December 2010  

 

Shuting
28 October 2010  

 

I have nothing but praise for the effort and results that Brian has produced for us. I have recommended him to friends and will continue to do so.

Ian
15 September 2010  

 

very good service. keep up the good work.

Yacoob
23 August 2010  

 

Sunshine
30 June 2010  

 

Trevor
11 June 2010  

 

Mark
23 November 2009  

 

Great advice re type of investment but after being told all was ok, was told did not qualify for the line of credit. Settlement did not go through on the agreed day and vendor has forwarded charges to me. Advised charges will be referred to the bank but I

Rhonda
11 October 2009  

 

Brent
10 October 2009  

 

Even though Brian was away on holidays when I needed to ask him questions he still called me back straight away to help, very good service.

Travis
08 October 2009  

 

I would alway recommended Brian and his team toall my friends and family

Marwa
30 September 2009  

 

your service was great and smartline took care of everything on my behalf. Great job guys it's a credit to you.

Vince
24 September 2009  

 

Jade
21 September 2009  

 

Brian was not easily approachable as he often took time to return calls or referred me to an assist without informing me. He didn't listen when I told him that settlement was approaching and I may need approval for an extension on my loan and as such I ne

Karen
10 September 2009  

 

Michael
14 August 2009  

 

Jason
16 July 2009  

 

Fiona
15 July 2009  

 

Daniel
05 June 2009  

 

Brain Hocking & his team have been very helpful not only to myself but also to clients I have referred to him.

Elizabeth
17 May 2009  

 

Jason
30 April 2009  

 

thanks for the great service

Shelley
30 March 2009  

 

Shane
12 March 2009  

 

Mark
12 February 2009  

 

I most liked the knowledgeable advice and personalised service, however, I did feel the communication was lacking slightly. Through the masses of paperwork that I shuffled through and signed, I would have like to see a personalised summary, or snapshot, o

Amit
28 December 2008  

 

Carl
19 December 2008  

 

Tyrone
16 December 2008  

 

Christopher
17 November 2008  

 

Happy with all at present and have nothing to add at this moment.

Tony
17 November 2008  

 

Natasha
28 September 2008  

 

We have always found Smartline staff members extremely prompt and efficient and eager to offer assistance. Keep up the good work.

Roger
16 September 2008  

 

Jason
18 August 2008  

 

Peter
17 August 2008  

 

Elvio
16 August 2008  

 

Brian
16 June 2008  

 

What I liked most was the consultant himself, I liked him so much I married him 11 years prior to the deal.

Brian
16 June 2008  

 

We have had nothing but troubles from day 1 with the lenderCBA) from things such as lost paperwork, withdrawing money from the wrong accounts to putting the wrong account number in when tranferring remaining funds to private accounts. I certainly would no

Ricky
16 May 2008  

 

Smartline have been great, in particular Hayriye. We have had a number of problems with our lender and Hayriye has been there to sort them ALL out for us. As first home buyers we were unsure of what was involved in purchasing a house so a document detaili

Ricky
16 May 2008  

 

We consider Brian to be part of our extended investment team. We will use Brian's services again and think he's got the right balance of knowelege and personality that suits us. All the best
Peter

Peter
16 March 2008  

 

I liked the fact that whenever i called for an update on my new loan someone could always follow it up, even if it was'nt my usual broker.

Brendan
19 February 2008  

 

liked: - very approachable
- great customer service disliked: though I know Smartline has nothing to do with this, I found the conveyancer to be inattentive to my needs. Having dealt with Brian and his team members beforehand, I was expecting the same le

Jonabelle
26 November 2007  

 

I think I now have the best product for my needs and was pleased with the speed and ease with which it all came together. The only thing I would have liked but did not get was a direct contact for Colonial and so I was forced to go through thier call cent

Justin
17 November 2007  

 

i liked that i was informed and updated on occasions via email as i am not always contactable by phone and helped by a friendly consultant

Adem
17 November 2007  

 

chris
16 November 2007  

 

I liked the fact that I was given regular updated throughout the refinance of my loan via Brian Hocking, Lisa (surname) and Hayriye. They all kept me in the loop of what was happening and didn't wait for me to phone before letting me know of progress. The

Mark
16 November 2007  

 

LISA WAS EXTREMELY PROFESSIONAL AND KEPT ME UPDATED AT ALL TIMES WHICH WAS VERY IMPORTANT TO ME SINCE THIS WAS THE FIRST TIME I HAD BOUGHT A HOUSE SO HAD TO REPLY TOTALLY ON SMARTLINE AND I COULD NOT HAVE DONE IT WITHOUT THEIR EXPERTISE
AND CARE

DEBBIE
16 October 2007  

 

Our consultant was Darren Edington and Lisa Stewart both of which I am unable to find on the list and unable to take out Laura Fenech. sorry.

Sue
11 October 2007  

 

Philip
19 September 2007  

 

I sent copies of all signed documents through asking that they be checked before I sent them onto the lender to ensure all was filled out correctly, this didn't prove to work very well. It would be good if the consultant could stay in contact with the len

Deborah
17 September 2007  

 

Jason
16 September 2007  

 

Fantastic service again, will definately keep using Brian Hocking and team

Glenn
20 August 2007  

 

Brian was always available and always helpful.

Daniel
16 August 2007  

 

Lino
20 July 2007  

 

Brendan
16 July 2007  

 

Roshell
18 June 2007  

 

Lisa Stewart was great, she always had time to answer my questions and was very patient with me. All my queries were answered promptly and the process of buying a property was very straightforward and stress-free as a result. Brian Hocking was also great,

Kathy
18 June 2007  

 

Messy process. Disappointing level of contact. We almost missed out on the property due to finance not being approved by the finance-clause end date. Very stressful process.

Matthew
18 June 2007  

 

All my expectations were met, there is nothing else I can think of you haven't already covered.

Roger
17 April 2007  

 

I appreciated follow ups to almost every step regarding my Loan. Any major changes not previously recongised where also brought to my attention early.

Cristian
17 April 2007  

 

I liked the fact we were not dealing with the banks directly. Dealing with the banks in the past I found the different people you spoke to not one had the same answer and in fact gave the wrong information. I had a converstation with Brian (he told me tha

Shelley
19 March 2007  

 

Katrina
17 January 2007  

 

The service was great, could have explaind the whole process in more details.

M
17 January 2007  

 

Brian Hocking was excellent- I highly recommend him to others.

Jeremy
16 January 2007  

 

Really pleased with Brian and his team and the excellent service they have and continue to give me.

David
16 January 2007  

 

We were told our loan was free of fees when in fact there was an annual $400 fee to access the type of loan that was recommended. We didn't find this out until we read through the paperwork when we didn't have time to make any changes. We felt we were mis

Glen
16 January 2007  

 

As it was our first home loan, although things were explained it was still very confusing. What would have been great is if Brian gave us a followup call after the loan had gone through just to ensure we understood everything.

Jeremy
16 January 2007  

 

No hassles, complete product knowledge, in home service.

Denis
16 January 2007  

 

Fantastic service would recommed it to my friends

Marwa
01 September 2006  

 

At the time we were very happy with the service provided. It was a leap of faith in that we didn't have time to talk to other providers. Brian seemed trustworthy and knowledgeable. What was more he was very responsive and good at keeping us informed. On r

Selena
02 June 2006  

 

Westpac cost me an extra $1800 penalty through their title bungle and 4 week delay on settlement. Suncorp were sloppy in their time use as regards the valuer inspection not beig booked for 9 days after my urgent payment. Only got on with the job after my

Bradley
01 May 2006  

 

Glen
03 April 2006  

 

Continue to use well trained and well knowledgeable consultants such as what you have now and your business will never fade or turn a bad result.

Mark
01 April 2006  

 

Brian was always easily contactable and prompt to respond to any queries. Brian also made things work when they seemed impossible. Thank you Brian.

Zoe
03 March 2006  

 

it took a lot longer than I would have taken had I gone direct to the bank.

Fergal
02 March 2006  

 

I like that you are available for after 5pm appointments.

Kristy
01 March 2006  

 

Riley
01 February 2006  

 

Mark
01 February 2006  

 

Angela
04 January 2006  

 

I received very good pro-active service and advice. The whole process was handled professionaly and with very little effort on my part. A big improvemebt on what I have reveived from other providers in the past and I have already referred clients to Brian

Elizabeth
06 December 2005  

 

Jason
03 November 2005  

 

I liked that you could be met after hours in your own home. I would like to see that various lending institutions are compared to ensure I was being offered the best deal.

John
05 October 2005  

 

Mortgage broker was helpful throughout the entire process.

Ray
02 August 2005  

 

My consultant was great and kept me informed, however settlement nearly didn't go through due to the bank not knowing that mine and my mothers loan was linked which the consultant was asked to tell them. The bank sent the cheque for settlement to my mothe

Jade
01 July 2005  

 

Neven
01 June 2005  

 

What I liked most is that I dont even have to leave my home to apply for my loan and have it approved. Everything was done for me. Couldnt ask for a better service.

Angela
01 April 2005  

 

My consultant is Brian Hocking and I have referred him to many of my friends who have since used Brian to help them out with their loans. Your services, through Brian are very customer friendly as he does all the work from the moment he walks through the

Angela
05 March 2005  

 

the competency of your consultant is what i liked best and that it it was a hassle free process for myself. It was also an efficient service. Thankyou.

Dimitra
01 March 2005  

 

Brian Hocking saved me so much time, ( I work 12 hr days)The loan he brokered for me is now allowing me to pay off principal and interest. I am now $100 plus a week better off.

Chris
04 February 2005  

 

Consultant keeping in continuous contact throughout the process was what i liked most.

Jay
17 January 2005  

 

Consultant keeping in continuous contact throughout the process was what i liked most.

Emilene
17 January 2005  

 

Sara-Jane
16 December 2004  

 


04 September 2004  

 

Brett
01 September 2004  

 

Brian Hocking provided me with a solution to assist me obtain a house that I wanted also his service was excellent and have kept in touch with regularly for future opportunities

David
01 September 2004  

 

Lee
01 September 2004  

 

Our Home Loan was not processed correctly. The offset feature was not activated and we only found out when we had a query at the ANZ regarding our "Progress Offset account", which we did not have!! This was approximately one year later. Our consultant was

Clayton
01 September 2004  

 

Michael
17 August 2004  

 

The Consultant was available to us when we needed and was really good at following up our questions and queries - we felt like we could trust to leave matters in his hands to follow up on our behalf.

Penny
17 May 2004  

 

very friendly and fast service until the loan was finalised, not much interest when had problems afterwards.I am still not sure if the error was made by your consultant or the bank, but I was very dissappointed by the reluctance to resolve the issue.The r

Ramila
04 December 2003  

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