Reviews
Average client rating
5/5 From 52 Reviews
Catriona and Kelleigh have been incredible They have gone above and beyond with assisting me to buy my first home and have helped make the process go smoothly. Their support and communication throughout has been amazing and I could not have asked for anything more. I would highly recommend them and will plan to use them again in the future.
Catriona has now assisted us twice for our home financing needs, returning to her after she helped us buy our first home. She found us a loan and interest that suited our needs perfectly. All refinance processes were went well and quick with her support.We highly recommend her.
From our very first meeting, Catriona took the time to thoroughly understand my financial situation, goals, and preferences. Her ability to listen attentively and ask the right questions made me feel valued and understood. She clearly explained the entire mortgage process, breaking down complex terms and concepts into easy-to-understand language, which was incredibly helpful.What truly sets Catriona apart is her deep expertise in the mortgage industry.
She has an impressive grasp of the latest market trends, interest rates, and available mortgage products. This knowledge enabled her to present me with a range of options that were tailored to my specific circumstances. Catrionas attention to detail ensured that I was always well-informed and confident in the choices I was making.
The best mortgage specialist you can ever find. You will clearly feel the sense of care and support from the first session. She is always available for any support you might need in your way to find the best loan that matches your condition. Highly recommended.
When I wanted a new loan for my property purchase, I returned to Catriona after a great experience the 1st time. Simultaneous settlement, a short time span and early possession meant Catriona managed the financier expertly and made it happen without any issues. I have no hesitation recommending her services.
Catriona has now assisted us twice in our journey to our perfect house. This lady goes above and beyond and we have nothing but good things to say about Catriona. There is always genuine interest and you really feel she will get you what suits you best. We are not at the end of our journey yet and have no doubt about who our mortgage broker will be next time. I would recommend Catriona to anyone. Thank you for an always seamless experience Catriona. Until the next time.
Catriona was helpful from the start and patient. Stayed in contact frequently, and her response is 100, in reply to my many questions as a first home buyer. Made this simpler for somebody like me who has no education in finances and purchasing on my own. Catronia knew the process of buying a home and great deal of knowledge in setting up a mortgage. I highly recommend her.
After ending fixed rate with previous bank it was very hard to pay repayments. My partner and I asked getting any help the bank but they didnt seem to care of us, they just ignored our enquiry. Then we contacted Catriona by email and received a phone call 10 mins after sending the email it was even Saturday. Catriona was willing to help us, worked so hard and found the best way for us.
All refinance processes went well with her support and advice and we can now afford to pay our mortgage with new bank and great interest rates.
We appreighciate her very much and would recommend to someone who struggles with their mortgage. She will save you for sure
Thank you Catriona and so hard and found the best way for us.
All refinance processes went well with her support and advice and we can now afford to pay our mortgage with new bank and great interest rates.
We appreciate Catriona and so hard and found the best way for us.
All refinance processes went well with her support and advice and we can now afford to pay our mortgage with new bank and great interest rates.
We appreciates very much, Catriona and Kelleigh. You are our life saver.
Kanae and Liam
Catriona is a fantastic mortgage broker who is professional, easy to communicate with and gets positive results. Highly recommended.
Couldnt recommend Catriona enough
She made buying our first home such a smooth process Was always on top of everything, great advice and answered every callemailtext in a such a swift manner. She was helpful, kind, understanding, extremely knowledgeable and professional.
If youre after a trustworthy mortgage broker who will make your experience stress free and go above and beyond for you, Catriona is exactly what youre looking for.
Defiantly will be using her again
This is our second time refinancing with Catriona Hanneman and both times have been super quick, easy and straight forward. The communication was phenomenal and would reply instantly to any email or call. She would answer any questions I had in language I could clearly understand which I really appreciated and could then have the confidence to know I was making the right choices.
I would highly recommend her to all my family and friends.
Cannot recommend Catriona enough. She helped us the whole way through with excellent communication and organisation. She made the whole experience of buying our first house in Australia as stress-free as possible. Thanks for everything
My advisor catriona Hannerman was fantastic at her job and let us know about every step of the process for the loan
Catriona went over and above to supply the right loan for me, even with specific needs.
For example I had not completed my probation period yet for new employment as this one is 6 months long.
I went with Bankwest and found she managed the process smoothly.
Will recommend her to friends, and return to her if additional loans are required.
Catriona is an absolute amazing morgage broker. She helped my mum get an investment house, and went so above and beyond to help me get my first home. Without her, I would probably be renting for a few more years. If you're looking to buy a house the best way possible, Catriona is your answer. Thank you so much. You have helped my future greatly...
Catriona was outstanding. She went way and beyond my expectations. Always going out of her way to be helpful. She made the whole process easy and non stressful. I would recommend to everyone. Absolutely fantastic. Thank you
Catriona Hanneman was fabulous, she made the whole process seem easy. Nothing was too much or too hard for her, very reliable and always easy to contact. Catriona went out of her way to help with the loan process. The communication was exceptional. I always knew exactly where I was at and what needed to be done next. I highly recommend her to anyone. I wouldn't even consider anyone else.
Catriona's service and knowledge of the industry is exceptional. She made my experience as a first time buyer in Australia so pain free. I would use her again, and have recommended her to friends and family. Thank you so much. EYCT, Gold Coast, QLD
Catriona was so helpful in helping me with the process of financing my first home. She is so knowledgeable and made the entire process so easy. Certainly recommend for anyone looking for a great broker!
Catriona Hanneman is an exceptional advisor. She has guide us every step of our loan process, she was always available to answer questions and assist with paperwork and other requirements. She went out of her way to find us a loan that suited my needs. I would highly recommend her to my friends and family.
Thanks
Daulat and Krishna Chauhan
Catriona Hanneman was an excellent advisor and worked with us to secure a loan. Would highly recommend her thoughtful, patient and professional nature to others.
I was a first home buyer and my Smartline Advisor, Catriona Hanneman was helpful in every way possible. I had so many questions and Catriona guided us through the Loan process and made the whole experience a positive one. No question was to much trouble and i was always able to contact her when required. Thank you Catriona for guiding us through our first home purchase.
Catriona was professional, helpful and informative with assisting me with obtaining the right home loan for my situation. I highly recommend Catriona's services with the home loan process and look forward to working with her in the future for other home loans as required.
Catriona was so great to deal with, always contactable and helpful, and stuck with us through all our queries until we were able to get into our home!
I felt thoroughly supported through the whole process with Catriona and she really did exceed my expectations in terms of research and availability for me.
Catriona was fantastic. She was very efficient and helpful, which made the process much easier than we expected.
Catriona was very helpful throughout the whole process from enquiry to sign off.
I have already recommended her services to others. I could not have been happier, she was always available and extremely helpful. Thank you Catriona!
Catriona went above and beyond to help us for over a year to get us into our block. No matter the false-starts on our end, she was always happy to talk us through our options, run figures and let us know what was available to us. I cannot recommend or appreciate her work enough and we have already recommended her to everyone we know. We are so happy and grateful for her help!
Catriona, was very professional, friendly and helpful, I was very surprised by the level of support we received, I have already been recommending Catriona to Family and Friends, very happy thank you :)
What can we say about Catriona Hanneman at Smartline Personal Mortgage Advisers? Well, Catriona was awesome to work with. She was across everything at all times. Always on-time, 100% transparent and she really knows her stuff which is really refreshing. Catriona supplies a great personal service we have not experienced for quite a few years. If you're after personal mortgage advisor who knows whats going, will save you time and money and stress and goes above and beyond to get you the best finance and deal for a home mortgage give Catriona a call. We'll be working with her again for sure! All the best, Eddie & Julie
What can I say Catriona made the whole process so easy, by far the easiest home loan I've ever applied for and was always there by phone and email.
My Smartline rep Catriona was fantastic ,she helped me every step of the way, she was very patient and solved all the problems I encountered, I highly recommend Smartline and Catriona
Catriona was fantastic this was my first loan and I was ringing ,texting and emailing another and she was very patient and helpfull I don't think I could do it without her she was so easy to work with and she solved all my problems,.
Catriona really went above and beyond with helping us buy our first home. They say that buying a house can be the most stressful thing a person can do. Not with Catriona, she made the process so easy and totally not stressful. Thanks again! Will be using you every time now! ??
Catriona really went above and beyond with helping us buy our first home. They say buying a house is one of the most stressful things a person could do! Not with Catriona, she made this process easy and totally not stressful. Thank you once again! ??
My advisor was always available and prompt with providing service.
Catriona is a gem. Knows her products and provides excellent advice and service.
Catrina was fantastic, even when were frustrated with how slow the process was going and how much information was required, there were moments of us thinking of giving up but she talked us through and fantastic results. Thank you from us both
I have dealt with Catriona Hannerman for my finance needs over the past few years and she has been outstanding in her level of service, communication, and advice. I would happily recommend her to others.
Acceptable during the COVID period.
This is not the first time we have used Catriona as our mortgage broker, nor will it be the last. Outstanding service, thank you.
Catriona went the extra mile and was a crusader for our cause. Without her the banking process would have been a nightmare.
Very sensible and helpful. Gave good advice and options, seemed like nothing I asked for was a bother to her. Thanks. H. W
Catriona has gone above and beyond her role and is a pleasure to deal with. Thanks
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
