Reviews
Average client rating
5/5 From 198 Reviews
I recently worked with Donna Campbell to secure a mortgage for my new home, and I couldnt be happier with the experience. From the very beginning, Donna was incredibly knowledgeable, patient, and attentive to my needs. She took the time to explain all my options clearly and helped me understand the entire process, which made me feel confident and well-informed. What stood out the most was her dedication to finding the best possible deal for me. I highly recommend Donna Campbell to anyone in need of a reliable and professional mortgage broker.
Very helpful and always one call away and very clear with what is going on
Would recommend very highly
Donna did an amazing job in helping us buy our frist home. She took care of absolutely everything, answered all of my phone calls and clearly answered all questions we had. Donna is very prompt in sorting all the paperwork and any hurdles we faced.
Thank you again Donna
We can't recommend you highly enough
I would like to personally thank you for all your hard work, advice and professionalism on the process of buying and selling the properties. Its been a very long journey over the past year and a half have been grateful for all that you've done for me to be able to achieve this goal for myself and my kids. Youve also been great at explaining the process with your wealth of knowledge and expertise, when ive been overwhelmed with information I highly recommend Donna.
We experienced multiple delays with the builderdeveloper which dragged out to 3 and a half years. Throughout that time, Donna was always patient and understanding, working with us and helping us through all the problems we faced with a calm and professional demeanour. We highly recommend Donna and Mortgage Choice
James and Emma
Donna is a very experienced and willing broker to deal with. She has supported both myself and my mum so obtain a home loan. Always contactable and willing to answer any question big or small. I would recommend her to anyone I know. Thank you Donna.
Donna is very approachable and readily available. Everything went smoothly.
Donna helped me buy my first home, along with refinancing and any other support I have needed with home loans.
She is very knowledgeable and supportive. I couldn't have done it without her.
Donna is very professional and understanding mortgage broker. It was my first time getting a home loan and I was stressed about it. Being under Donnas guidance and knowledge she made the whole experience amazing. Donna goes through things thoroughly and communicates everything in a way that makes things easy to understand. I highly recommend Donna and I couldnt speak highly of her enough. I made the right choice choosing Donna and I will never look back.
Donna proved invaluable in securing my home loan and facilitating the refinance process, making it remarkably straightforward.
I actually can't recommend Donna enough as a Mortgage Broker. She goes absolutely above and beyond to provide the best service. I had many questions as I was very new to buying a house and she responded everytime in a very clear and helpful way. Donna also assisted us through refinancing and made what is usually a stressful process a very easy and calm one. She negotiated with the bank for us and because of her we got a really good outcome. Donna's communication skills are fantastic She is always up for a chat or response to your email without hesitation. We will definitely be referring our friends and family to Donna.
Donna was very helpful and always made herself available to assist. She is very professional and is defiantly a valuable assets to the Smartline/Mortgage Choice group. I would highly recommend her services to family and friends. Keep up the outstanding work.
Donna Campbell went way & beyond to help me refinance my home loan. Very helpful & professional.
Donna Campbell has been fabulous to work with. She goes directly to the point in accessible language and was patient with all my queries. She responded to messages, emails and phone calls almost immediately, every time. I would highly recommend her.
Thank you for being patient with me throughout the entire process, Donna. Your services are much appreciated.
Donna has been fantastic throughout this rather long process. She hasn't been patient, flexible and very responsive. I can't thank her enough for her efforts!!
Donna has been fantastic from start to finish, has been contactable at all hours, quick to respond and extremely helpful.
Have used her for both mortgage and car loans and could not recommend her highly enough.
Having dealt with mortgage brokers previously I was amazed at how quick and easy the whole process was. I would not hesitate to recommend Donna and Smartline to my family and friends.
Donna was amazing, she helped our every need. Donna was there every step of the way and helped us along our first home buying process, no question was a silly question. We loved using her so much, I suggested Donna to a friend before we had even settled our home loan through Donna where she once again successfully worked her magic!
My Smartline Advisor was Donna Campbell she was absolutely amazing went above and beyond for my husband & I. Great communication and contactable always. Donna under promised and over delivered in every way. Would highly recommend at anytime, an amazing person to deal with.
My Advisor is Donna Campell I would highly recommend A+++++++ fantastic communication, under promised and over delivered, I was able to achieve all my goals and Donna goes above and beyond for her clients.
Donna was fantastic and asset to the Smartline Team.
Donna was amazing! As first time home buyers she made sure we have all the information on all out options and was always available to answer any questions we had.
Couldn't recommend her enough.
Donna was so helpful and very understanding of how I was so unaware of what to do with getting my first home loan and buying my first house. She was very lovely and the service she provided was excellent, I would recommend her to anyone
Donna was exceptional. It had begun with a stressful situation with another bank and Donna was able to make the process very smooth, calm and quick! Donna was always in contact about what was happening. Highly recommend Donna.
Donna Campbell made my first home purchase so easy and I always felt confident that Donna was giving me correct advice.
I have already recommended Donna to multiple people.
Thanks again Donna for all the help you gave me through my loan process.
donna was very helpful always there when we needed to talk to her
Donna Campbell was fantastic. She’s great with communicating & worked hard to find the right loan for my needs.
Donna was amazing and was very helpful in securing a loan for us. Donna was always available to answer any questions we had and we had lots of questions!! I would highly recommend Donna to anyone who was looking for a home loan. Thanks Donna
Donna was very efficient and did a great job
Donna has helped us every time we have done a house move, or refinanced, she has always been there and willing to go above and beyond the call of duty! We consider here a friend first and broker second because her service and knowledge is impeccable.
Donna was very professional and always on top of any matters that required attention. If she did not get a timely reply from me via email, she would follow up with a call. Nothing was too troublesome. An awesome experience, highly recommended!
My partner and I cannot thank Donna enough for all her help when purchasing our first home! We had a terrible experience with a previous broker who wasted 3 weeks without even putting our application in and leaving us in a big mess. We were recommended to Donna by CommBank in Croydon and Donna went above and beyond for us! She finalized our application at 8:00pm to get it in and chasing our bank numerous times to escalate to ensure that we got everything done in time for our settlement date. We are now in our first home and could not be happier or more grateful for all of Donna's help. I have already recommended her to other friends who are looking to purchase soon. All we can say is Thank you Donna :)
My partner and I cannot thank Donna enough for all she did for us! We have been in contact with another broker who was just horrible but Donna came in, put our application in at 7:30pm and went above and beyond to help us! We are extremely grateful!
IF WE ARE TALKING ABOUT DONNA CAMPBELL ALL I CAN SAY SHE IS THE GREATEST AMBASADOR SMARTLINE CAN EVER HAVE. SIMPLY "THE BEST"
Thank you so much once again Donna, could not have done this without you. I’ve already recommended you to my friends and family. Smartline are lucky to have you. I hope they appreciate you. I sore do. Till next time.
Donna was our adviser. We could not be happier with our experience. Donna was extremely patient, knowledgeable, understanding and always ready to help.
Very very patient, after a long drawn out settlement
Donna Campbell assisted me with a positive attitude, was readily available when l required assistance, and was very prompt with the return of phone calls.I had a very positive experience with the loan application process.
Thankyou Donna Campbell.
I would like to take the time to thank and acknowledge Donna Campbell for her outstanding service. I am very impressed by her professional advice and assistance which got me on the road with my new car. My experience with Donna was very pleasant and overall very satisfactory.
She was very punctual and always made herself available to assist. She has been an absolute pleasure to deal with. Donna’s outstanding service is a valuable asset to the Smartline group and should definitely be acknowledged. As a result I will definitely recommend your service to family and friends. Keep up the great work ????
My husband and I could not recommend Donna enough. She is clear with the information she gives, happy to answer any questions and ensures we know and understand what is going on. She is great to deal with and we would definitely use her for any further financing needs we will have in the future.
Donna is amazing will answer questions any time any day, she is helpful and patient. We do recommend Donna.
DONNA CAMPBELL IT IS OUR ADVISER FOR VERY LONG TIME AND WHAT EVER I SAID CAN NOT EXPLAIN HOW PROFESSIONAL AND HELPFUL SHE IS AND FOR THAT REASON WE ARE RESPECTING HER LIKE PART OF OUR FAMILY, SHE IS ALWAYS RECOMMENDED TO ANY ONE WE KNOW WHEN THEY NEED FINANCE. WITH ONE WORD SAID SHE IS EXCELLENT.
Donna has always gone above and beyond to make things happen for us.
Great service from donna
I found my advisor , Donna Campbell to be extremely efficient and very knowledgeable. She understood what my requirements were and found the most appropriate loan product for my needs. I was kept well informed and up to date with my application throughout the whole process.
I would not hesitate to recommend her to anyone looking for Home Loan products.
Donna was absolutely amazing throughout the whole process. Her communication was great, she was informative and left us feeling quite comfortable throughout the whole process. Would definitely recommend Donnas services to anyone needing a home loan. Thanks again Donna
Donna was absolutely amazing throughout the whole process. Her communication was great, she was informative and left us feeling quite comfortable throughout the whole process. Would definitely recommend Donnas services to anyone needing a home loan. Thanks again Donna
Donna was a terrific Adviser,she organised a suitable home loan for me and more importantly she listened.
Donna's Service is much appreciated.Already recommended her to some of my friends.
Donna Campbell once again has gone above and beyond. Nothing is too much trouble, all questions are answered promptly, and relayed back in an understandable manner. I have and will have no hesitation in recommending Donna Campbell.
Im glad to have this opportunate to let you know how happy and lucky I was to have Donna. Lots of problems arose with the conveyancer eg names spelt wrong to be corrected by them and on previous documents,new rules eg stamp duty took weeks, had to resubmit on line etc. Donna was a great support and very patient as I was nieve with all of the above, She was always contactable and ready to help.
You are very lucky to have such a great employee that gives your company an excellent name. I would be happy to recommend Donna to my family and Friends. I cannot speak higly enougth of her. yours sincerely Rachel Dowling-Coughlan
Donna was fantastic. Very prompt in returning calls, and attending appointments, to have paperwork signed and discuss options. Made the process very quick and easy. Highly recommend.
Donna was amazing. Always willing to answer my "silly" questions and help guide me through the process. I highly recommend Donna.
Donna was originally referred to me by a friend and I can see why.
Donna Campbell is efficient, trustworthy and always helpful with everything. Highly recommend her to anyone.
WE HAD USED DONNA PREVIOUSLY AND HAD NO RESERVES ABOUT GOING BACK TO HER. SHE DID NOT DISAPPOINT! SHE KNOWS HER STUFF!!
We really appreciated that Donna was available out of normal working hours and worked around our schedules. She was lovely to work with and very friendly!
Donna provided excellent service & being always readily available & able to come to my home & workplace at a moments notice was fantastic. I would always recommend Donna.
Donna has been fantastic with helping us re-finance. Alway avaloble to speak to us, provides relevant information and helps us through the process with ease. Fantastic value
Donna, you went above and beyond and for that we are eternally thankful for you. Thank you for being awesome!!!!!!! We love you. Love Dennis, Isy and Ashlea Keys and Charlie says woof
We have used Donna now several times and she is always very helpful. Makes us feel comfortable.
After a number of issues with the bank- Donna went above and beyond to assist us with completing our forms on time. She communicated with us frequently and helped make the process simple and effortless. On a pesrsonal note Donna is very easy to talk to and approachable and we wouldnt hesitatate reccomending her to friends and family.
Donna has been assisting in the management of our home loan finance over many years and has been providing a service standard that is beyond our expectations of many service providers. Her professionalism and knowledge in her field is at an excellent standard and most importantly when an enquiry requires research Donna does not hesitate to provide this service.
Donna has been very knowledgeable on the loan products from several financial institutions. She understands well our situation and needs. The recommended loan fits us well. We have recommended Donna to several friend. Thank you.
I would recommend Donna to anyone wanting a home loan. From day 1 Donna was extremely helpful, professional and knew what she was doing. I am very thankful to Donna for getting my home loan approved in time for settlement and truly believe she is an asset to your company! More importantly she comes across someone who you can trust will get your job done!
We would like to thank Donna Campbell for her professionalism and outstanding service on, yet again, another loan. She has become apart of our family, as she is our go to for all our financial needs. We have our house and our car thanks to her hard work. Thankyou Donna.
Not quite the end result expected however it worked out in the end
I have used Donna a number of times now for my personal home loan, as well as investment loans, and I have recommended her to my family and friends.
I find Donna extremely knowledgeable, hardworking, trustworthy and responsive.
She will go above and beyond to make sure you get everything you need throughout the whole process, and she strives to make sure she gets you the best interest % rate possible.
I would highly recommend Donna Campbell from smartline she answers all my questions without a problem and she is easily contactable.
Excellent service! Always there when needed help and advice!
I received professional service and at the after hours time that I needed.
Donna was amazing she always kept us informed.
She was always contacable and got back to us very quickly.
Nothing was a hassle and she went above and beyond her role to help us out.
Very greatful for her assistance, approachable, very knowledgable and highly recommended. Would use her advice and recommendation in the future.
I am very happy with the service Donna provided, she visited at times that suited us, offered her advice without pressure and kept us informed every step of the way! I have recommended Donna to my friends and family!
Twice now we've called Donna for financial help and both times she has helped us. Nothing was a bother for her, she's very switched on and very well informed. We would gladly recommend her services to family and friends. Once again, some very happy customers. Thank you.
Donna was lovely, helpful and knowledgable. Fantastic through the whole process and beyond. 10/10 would recomend to anyone, and have recommended to a few people already.
Donna Campbell is simply one of the most professional brokers. Has very high knowledge of her job and position. good communication skills with her clients and delivers professional service no matter what. Never hesitates to go out of her way to meet clients. Emails us on up to date information. I Have recommended her to family and friends.
Donna was fantastic, couldn't have asked for anyone better. She is amazing and my family and I are forever indebted to her. Can't thank her enough. Donna, you are an amazing woman, thanks heaps!!!
Donna campbell was awesome! I had no idea about anything & it was all a little scary but Donna explained everything to me even if I asked her the same thing a million times which I did. Very very good & would highly recommend Donna. Helped us out massively & we wouldn't be living in our new home if it wasn't for her.
Awesome member of your team
Hello, I find Donna Campbell to be the most reliable and honest Broker I have ever dealt with, I am in Real Estate so I have dealt with Brokers in my time she always goes out of her way to help me. Regards Rita Gargano
I am very much pleased by the services provided by Donna Campbell. She was always available on phone and gave wonderful support all through the process even after the settlement. I wish her all the best and have recomended to few of my friends
Donna was fantastic at helping us step by step buy our first home. Nothing was ever a problem and she was always happy to help. I would recommend her to all my friends and family and look forward to entrusting her with our next purchase.
With not being able to go into a bank during business hours I found it very convenient for someone to come to my home after hours. I would has no hesitation in recommending Donna Campbell for all your financial needs.
We were highly impressed with the service Donna Campbell provided to us. She was Very informative and keen to answer any questions we may have had along the way. As first home buyers she made us feel more at ease,comfortable and confident in the purchase of our home. We will definately be referring her to any family/friends which may be requiring a personal mortgage Advisor.
Donna has been very helpful. She explained different choices and their advantages.She has made the loan application painless. Thank you Donna.
I HAVE BEEN DEALING WITH DONNA CAMPBELL FOR APPROXIMATELY 10 YEARS AND HAVE RECOMMENDED HER ON MANY OCCASSIONS. I HAVE ALWAYS FOUND HER TO BE EXTEMELY HELPFUL, PROFESSIONAL, CONFIDENT AND OBLIGING.
I found the service to be extremely helpful and a delight to deal with,no pressure just all the facts i needed to make the right decision...Many Thanks.
Donna is obviously good at her job to some point as she got us our loan but, my wife and I found it very odd that to this day we have never met Donna. All dealings were done via phone and Email, and definitely room for improvement on a couple of things .
Donna is extremely knowledgeable and was always happy to accommodate our requests.
Donna was fantastic. We approached several banks for a loan on rural land and was messed around from all major banks. We where recommended Donna and never looked back. We are now proud owners if 35acres and we are about to start building in the new year.
Donna was fantastic. She made the process of getting a loan for our new home easy. She was always available to answer any of our questions and kept us informed throughout the whole process.
When we were in near dire straights your advisor, Donna Campbell was absolutely amazing! Nothing was a bother for her and she couldn't do enough to help us. I would recommend her services to everyone!
During my dealings with Donna, I found Her to be very proffesional and very polite. Donna was able to answer all my queries promptly, and also took the time out to either phone or email me to keep me informed of proceedings. I would recommend Donna to anybody that asked me if I knew of a good financial adviser. Cheers, George Ioannidis
Donna was a fantastic help even when the bank was being difficult.
I have had the best experience with SmartLine. Donna has been so helpful and she has built a fantastic reputation, she was recommended to me by my sister and I have now recommended her to my sister in law who will no doubt pass on a recommendation again. She is fantastic at what she does and has made our home loan experience stress free.
Really I am very happy with the service of Donna Campbell
We were so pleased with Donna she never gave up and as a result we were able to keep our home. I have already recommended her to one of our friends and Macquarie Bank
Donna was fantastic and enabled us to keep our home . She was relentless in get us a loan and never gave up. I have already recommended her to a friend and also to Macquarie Bank
I am extremely pleased with the home service by Donna Campbell, the advise and ongoing services was excellent, I have no hesitation in promoting her service to my family and friends, knowning that I have also saved money with bankwest was a bonus and i feel that i am able to contact Donna at any time is a blessing. Thanks again Jenny
Your agent Donna Campbell was extremely helpfull and efficient, I would recommend her
highly.
She contact the land developer and gave me the best option available to suit my requirements.The land settlement was very quick. She handled all the legal issues with the builder's lawyer on behalf of me. Without Dona we will not be able to find a property. Thank you very much for your service. Udaya
She contact the land developer and gave me the best option available to suit my requirements.The land settlement was very quick. She handled all the legal issues with the builder's lawyer on behalf of me. Without Dona we will not be able to find a property. At the moment I can't introduce my friends. But I will do it in near future. Thank you very much for your service. Udaya
She contact the land developer and gave us the best option to suit our requirements. The land settlement was very quick and she handled the legal part with the builder's lawyers, on behalf of us. I really appreciate it. I will check with my friends and introduce them later. Thanks for your service. Udaya
Donna was great and was contactable 24/7. She keep us up to date throughout the process of refinance and consolidation.
Donna's customer service was exceptional and of the highest standard. All my banking needs were met and my family and I will be back for more. I have in the past recommended Donna to friends and family and will continue to do so going forward. Excellent banking professional.
Great service and made the whole process easy. Will use Donna again in the future.
Excellent I am very happy of the service. Thanks
We are very thankful for Donna. She was extremely helpful and went above and beyond in speeding the whole process for us. We would highly recommend her to anyone who is on the market to buy or refinance. Thank you Donna, we really appreciate you. Kind regards Dennis and Isabelle Keys
Donna explained everything to me in an easy to understand way. She even came to my home again to help me fill out the paperwork as I had trouble.
donna really surprised us with exceptional customer service beyond our expectations.
When i called the call centre to help with my loan number they refused to help me at all. They advised that donna would call me back . I needed help there and then and they werent able to help. I still dont know my log in number and i dont know when the repayments will be coming out
Donna was brilliant, I could not have achieved what I needed to without her. I am so grateful for being introduced to her. Her blood is worth bottling as they would say in the past, love her work & the way she went about it Thanks Donna I will be in touch soon :-) Lyn
We liked how Donna was friendly and how she fitted in with us.
The overall service and convenience of having a knowledgable broker made the process seamless
Donna was great, even with the painfull drawn out responses from the bank, she was so tolerant. Very nice person and real to talk too.
I think Donna was fantastic that she hand delivered my morgagae documents so I could get the funds the following day so I could pick up my car by that weekend.
Donna is fantastic and has really helped us through the whole process of getting our loans. We have referred her onto our friends and family and will continue to use her services.
It's very convenient that your broker comes to you and handles all the liasing and paperwork with the bank.
Donna was amazing and kept me informed of everything that was happening the communication was impeccable. her service was friendly and reliable thank you to smartline and donna..keep up the good work.. cheers grace
Donna exceeded all our expectations, she was fantastic and nothing was a problem.
Friendly, knowledgable and made me feel at ease with the process and confident I was making the right decision.
Even though we only needed a relatively small loan, we always felt like it was still important to Donna. We are really happy with the home loan she organised for us.
donna was great
The service we received from Donna was impeccable. Her level of service and committment went FAR, FAR beyond our level of expectation. We used Donna after she helped my daughter with her loan. We did not have to inconvenience ourselves with any running around - she did it all for us. She was to the point and simplified issues rather than confusing us. Her level of knowledge is an attribute to herself and to Smartline. We had no doubts or reservations and trusted her judgements wholeheartedly. Have no reservations about using Donna again.
What I liked most was that Donna was always readily contactable.
Donna has bee fantastic and always readily contactable - day and night, weekdays and weekends via email, telephone and even text! We have already been referring our family and friends her way. She really made the loan/mortgage process a breeze for us and we will continue to use her as our one and only broker! She took all the stress off us and did everything - she really went above and beyond. Great work Donna!!! Anthony & Natalie =)
Nothing was too much trouble with Donna. She took so much hard work out of the process of buying our home. She kept in contact with us and communicated each step of the way. We're very greatful.
Hi, was made very easy via donna. i have since reccomended donna to 2 other potention clients. i will hopefully use donna for my future investments as she made us both feel comfortable and easy..
I would like to thank Donna for all her hard work she has put it, whether it has been answering little silly questions from us or contacting our Building Administrator to sort them out, Donna has be a pleasure to have as our adviser. She makes building a
I like that fact that Donna always tries her hardest to get an answer from the bank and she has helped us out a great deal.
Donna Campbell was fantastic throughout the whole process and was always available to speak with after hours and on weekends.
Donna Campbell was our Advisor and she has been fantastic!
The service was excellent from start to finish. As a first home buyer, the small details regarding exactly how solicitors, banks and real estate agents work, were explained to us in simple terms. This gave us great confidence going forward with the whole
What I liked most was that Donna was able to come and see me at any time at my home or work. I am a chef and flexibility is really important.
a totally professional and competant service is herewith acknowledged without any demur. Thanks, and thanks again Dona. Monika Friedel
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
