Reviews
Average client rating
5/5 From 251 Reviews
Eli went above and beyond and patiently guided us every step of the way when changing banks.
Thank you to Eli and her Team at Mortgage Choice, Albany for an Outstanding and Professional Service. Highly Recommended
Beck Moane was recommended to me from a local -so grateful I took the recommendation up Beck provided me with the best service -had great ideas and pushed really hard to get my complicated loan application approved in record time Highly recommend Beck Thank you Beck for all your hard work
Eli is fantastic, so easy to deal with. Have used her twice now and wouldn't go anywhere else. Couldn't recommend her more
We are grateful for Eli Hayes for helping up during this journey. Thank you so much
I recently worked with Eli from Mortgage Choice to refinance our home loan, and their service was outstanding. She was professional, helpful, and incredibly efficient throughout the entire process. Eli guided us through each step with clarity and patience, addressing all our queries promptly. Eli's personalized approach and commitment to customer satisfaction made the experience smooth and hassle-free. I highly recommend Mortgage Choice for anyone seeking a reliable and efficient home loan provider. Five stars
Eli Hayes is amazing. She is professional, transparent, honest, patient , cheerful and an absolute pleasure to deal with. Her people skills are beyond excellent. I was dreading the process of refinancing, however Eli made it a very positive experience. She has restored my faith in people and shown that there are people who care about what they are doing for others and in doing so she gave me peace of mind.
My hubby and I were in excellent hands throughout our experience. I recommend Eli 110.
Thank you Eli you are amazing
I was referred to Eli and I can see why people rate her so highly. From the first contact, Elis communication and attention to detail were excellent. Nothing was too much trouble and she helped us with every step along the process. Her passion for helping clients is apparent in everything she did in her work.
We will only be using her moving forward.
Thank you Eli, we appreciate everything you and your team did for us.
Great service, no hassle and very professional.
We will be doing business with Eli and her team again.
I can highly recommend Eli and Bev from Mortgage Choice, Albany.
From the moment I contacted Eli until Settlement day - it has been such a smooth, easy and stress-free experience
Very knowledgeable, professional and super supportive which made the whole process just a dream
1000 stars from this very happy new homeowner
Massive thanks to Eli, Bev and the team at Mortgage Choice. Their knowledge and help were fantastic and the application process right through to settlement was smooth sailing and stress free. Would highly recommend contacting them for anyone needing to finance a purchase.
Excellent customer service from Eli and her team, highly recommended for all your mortgage transactions, -
Super friendly and helpful team. We went though them to buy our house and two years later to refinance, we could not recommend a better broker. Very quick to respond, very professional team and had no dramas along the way .
Eli was very helpful and always willing to go the extra mile to get the best result for my partner and I.
As a return customer we were once again satisfied with the service Eli provided.
Having already worked with Eli in my realestate profession, I had no doubt at all that Eli would be brilliant. And that she was.
Eli the team made things so easy for us 100 recommend. She is amazing ?
Was kept well informed and up dated throughout the process.
Eli is friendly, down to earth and very approachable. Highly recommend.
Eli was able to assist me with refinancing my home loan without any fuss or stress. Such a relaxing, easy procedure thanks Eli
Eli was great, supported us every step of the way and went above and beyond. Thanks for the help and local recommendations
Eli is always amazing to work with. Eli listens to our needswants, then finds what will suit us best and makes the process simple and easy. Thank you for everything Eli
The second time we have used Eli, she goes out of her way to find the best solution to suit your needs, highly recommended
Eli and the team at Mortgage Choice Albany, helped us so much buy our first home and get all the relevant paper work organised
I cannot recommend them enough if you are a first home buyer, they are great at answering all the questions and queries you might have and are always so calm. Thank you very much Eli Keep being awesome
We had a great experience dealing with Mortgage Choice. They assisted us with everything that we need to prepare as first home buyers. Communication was never a problem, transparency and the level of professionalism is amazing. We never regret seeking their help from the first time we entered their office until we got our first ever house. Thank you all so much for everything
Eli and her team are Amazing...they Go far and beyond to help you. Highly recommended
Eli and the team were amazing to deal with, extremely helpful, we couldn't recommend them enough
my time with Eli and Bev was nothing short of professional and amazing. went above and beyond the whole duration.
couldn't recommend any one else.
a massive thank you
I was absolutely clueless when purchasing my first home. Eli from Mortgage Choice Albany was a god send and made the whole process quick and painless. I would thoroughly recommend seeing Eli and the crew from Mortgage Choice Albany if your thinking of buying a house and dont know where to start. 5 stars.
Eli left me feeling confident and nothing was a problem. I was relaxed and left it all up to Eli. Would highly recommend. Our family and ourselves Will be using her for any of our finances from herein ! Highly recommend. Friendly and easy to talk to.
Albany team Eli and Bev
Eli was so helpful and the whole process was smooth and quick. Highly recommend Eli and her team. She is a superstar!
Eli and the team at Mortgage Choice were fantastic. They made the process smooth and easy to navigate. Communication was excellent and clear throughout.
Eli Hayes was amazing she made the process very simple and kept us informed all the way. I would 100% recommend Eli for family and friends and we will always go back to Eli for all our mortgage needs.
A great experience, felt quided and confident throught achieving out finance. Would definitely use and recommend smartline again
Eli is very knowledgeable and made the hole process easy and understandable
Wow that's all I can say. Eli did an amazing job refinancing my home loan and it was so fast and easy. She kept in contact with me every step and always made sure we understood everything.
Thank you so much
Eli Hayes is amazing. So happy with our final outcome. Been first home buyers Eli’s patience and advise made so easy. Thank you so much.
Eli went above and beyond with our loan applications even though it was a massive headache with me not being a citizen yet.
I had the best experience with Eli. She was extremely fast and efficient. I would highly recommend her!
Eli is absolutely worth her weight in gold! From start to finish, we explored all options suitable for us and chose the best one from there. She made the process so easy and stress free and I really can't thank her enough for all her assistance purchasing our new home!
Eli did a wonderful job for us, getting our finance organised in record time. Well done Eli ????
Ellie was terrific. Very professional, helpful, efficient and a pleasure to do business with. Thank you for your service.
Eli did an amazing job. She kept me informed along the way and was always accessible to answer questions or explanations. I highly recommend Eli’s ability to get the best results.
Eli goes above and beyond. We're repeat clients due to how easy Eli makes the process and her knowledge of what's occurring in the banking industry and her ability to get the best deal for her clients.
I cannot recommend Eli enough! Her service has been absolutely flawless from start to finish. Everything was hassle free and nothing was ever too much to ask. She is the best in town hands down. So friendly and has the best advice. Thank you so much Eli
Eli from Albany Smartline was exceptional! We look forward to using her expertise and services again in the future. Thank you!
I'm so grateful to Eli, with great speed and professionalism Eli got my home loan sorted, always quick to respond, easy to contact, a lovely approachable person. Highly recommend. Thank you Eli, so happy in my new home.
Eli was recommended to me by a colleague, and I understand why. Eli explained things in a clear, logical, and respectful way, and kept us informed throughout the whole process. We were first home buyers and had no clue what was happening! Eli was available to answer any of our questions, and ensured we had the best option.
Eli guided us through every step of the process. She went above and beyond to secure a rural property that we desperately wanted but were unsure how to go about buying. Couldn’t thank her enough.
We cannot recommend Eli highly enough, the advice and service that we received was excellent, she answered our initial request for help very quickly and had a solution for us within days,we had wasted over 7 months waiting for a broker with another company to complete our application for refinancing, Eli has shown us what a real Mortgage Broker can do and we are so happy.
Elli went above and beyond too ensure we got to meet our very tight deadlines, always a pleasure to deal with. Chris.
Eli was absolutely amazing! Made the whole process super easy and explained everything as we went, could not recommend highly enough!
Eli provided great communication and her and her team provides great customer service which exceeded our expectations.
Not only was Eli great to deal with for our mortgage, but a couple of real estate agents that we approached to make offers on houses commented on how reliable and prompt she was to deal with.
Eli Hayes was a pleasure to deal with and did a threat job I couldn’t be happier I will be recommending Eli to my friends should they need a broker.
Regards Terry
Eli Hayes has supported and helped us for a few years now. Everytime we go through a loan process, Eli makes it a smooth process, couldn’t recommend her enough.
Elli was fantastic throughout the process. Not only did she assist with the loan but assisted with the appointment of a highly competent conveyancer which facilitated an extremely smooth purchase process. We will certainly recomment Elli to others.
Kerrilea was absolutely outstanding throughout my refinance process. She endeavoured to meet all my needs and made it whole process a breeze. Could not be happier with the service provided.
Very helpful in all aspects of our transition from start to finish thankyou
My advisor is absolutely the best. No problem with communication and always available any time of day. I recommend Smartline and MY advisor to everyone who needs advice.
My advisor is absolutely the best. No problem with communication and always available any time of day. I recommend Smartline and MY advisor to everyone who needs advice.
Eli came highly recommended to us and now we know why. She was incredible. She got us a great deal on our mortgage to secure our dream home. We’re forever grateful. Thanks Eli
Eli Hayes did a stella job in walking me through the home loan process. Eli is friendly, on the ball, very informative, really knows the home loan market and super-duper efficient. I felt confident in her professionalism of how she approached things. I can’t say enough good things about Eli’s work in making my home ownership dream real and stress free, 10/10 for Eli she was perfect ?? Shon
I could not be more pleased with Eli's service. She made the whole process so easy, stess-free and quick! I could not be more grateful for her expertise and guidance. She is an outstanding broker and person.
Absolutely 20/10 recommend smartline the people and the service was fantastic and they were great to get along with and made buying my 1st house a breeze
Super efficient, knowledgeable, professional and personable. Loan approved within 3 business days of paperwork being submitted! Excellent service, and would definitely recommend to others!
Eli was amazing, wouldnt hesitate recommending her
Its a great a great service that you done. Keep up the good work.
Thank you to all.
I would highly recommend Eli's service to anyone looking into getting a loan. Eli fully explained my loan to me, kept me updated on the progress all the way through to the settlement of my property. Eli is absolutely amazing!
Eli was very helpful and informative. Willing to answer any questions I had, which made the process easy. Friendly advice and good financial suggestions. Would highly recommend. Thanks Laura
Eli understood all our needs and helped the pre-approval application seem easy and streamlined. I would highly recommend Eli. She is professional and really understands her clients needs and the products that she is dealing with.
Thank you Eli !!!!!!
Eli Hayes was my adviser she was amazing I couldn’t of asked for any better very helpful made the experience very easy and non stressful
I would recommend and have recommended Eli to others :)
The service from the Eli and Melissa was outstanding! They helped me through the whole loan process and did all the heavy lifting for me. The process was easy and very quick with it only taking about a month through the covid buying spree. Thanks again!
Eli was amazing in helping us buy our first house, we didn't even think it was possible at first but she proved that we could do it. Eli and her team made the process incredibly easy, I would recommend Eli to anyone looking to buy their own house.
Eli has been/is amazing. I have recommended her to everyone I have spoken to about the process. Thanks heaps for making the experience so easy and enjoyable.
Kerrillea is so helpfull and always giving advise a head of time.
Eli was fantastic to deal with. Very approachable even for the little stuff. The staff were exceptionally helpful. Highly recommend the team.
Eli was wonderful - helpful, prompt to communicate, understanding and so nice!
Eli was helpful and efficient throughout the whole process. Could not thank her enough for her great work.
We are extremely happy that we choose Smartline to procure the right home loan. It was a stress free process and we enjoyed it, thank you.
I was a nervous first time home buyer trying to get out of an unwanted situation and Eli helped me through each step, advising on the best options each time. Her patience and explanations resulted in a fantastic outcome. Thank you Eli!
Eli has just helped us secure our second mortgage. She is always extremely professional as well as very caring in her approach. We have and will continue to recommend her whenever we get the opportunity
Carrie W
Thank you Eli - awesome support
Eli was wonderful, super organised and got us a great deal
They did a really good job and went above and beyond.
Excellent service at short notice very impressed. Down to earth and makes the process understandable
Eli was most helpful even to the smallest detail truly wonderful experience
Eli Hayes was extremely helpful and a absolute pleasure to have had her help us through the process of getting a home loan
Very professional service
Kerrillea was absolutely great she helped us with everything even things she didnt have to
Eli was amazing to deal with, gave me a variety of options available to me in an easy to understand format that allowed me to make an informed decision when putting an offer in on a house. I would happily deal with Eli again in the future.
Thank you Kerrillea for all your help and assistance in our loan application. You kept us informed every step of the way and helped us make the best decision in buying our first home. Will definitely recommend your services to friends and family!
Eli has gone above and beyond, she has been a pleasure to deal with and would highly recommend to anyone
Eli couldn’t do enough for us both. They say buying a house can be one of stressful times in your life. Eli took that on and made the whole process seamless.
Eli was very helpful and informative regarding the process for a First Home Owner, and would only recommend her services highly to others requiring a mortgage broker. Friendly, astute, and highly professional.
ELI WAS AMAZING. so FREINDLY AND INFORMATIVE. SHE WAS ALWAYS WILLING TO EXPLAIN WHEN WE DIDNT UNDERSTAND THINGS AND WAS VERY FLEXIBLE WITH TIMES FOR OUR MEETINGS. WOULD DEFINITLEY RECOMMEND
Professional. Knowledgeable. Organised. Eli kept us informed at all times and took the stress out of the process.
Eli was amazing, she made the whole process so simple & completely stress free. Great communication, excellent service all-round.
Kerrillea at Smartline Albany was fantastic and I'll definitely be contacting with her again in the future.
Eli Hayes was absolutely amazing she informed me of absolutely everything, was always efficient and on hand ready to answer any questions and I felt confident for the duration of the process that I could ask Eli anything
Eli was beyond helpful and could not recommend more highly !
Eli Hayes was great! She helped us outside of work hours answered all our many questions and helped us get our loan! Eli helped us achieve something we thought we wouldn't be able to THANK YOU
Amazing customer service.
Eli was exceptionally supportive and professional. Keeping us in the loop at all times and explaining the process in clear and relatable terms. I would highly recommend Eli to anyone seeking mortgage support/advice.
I couldn't speak more highly of Eli or the service I received from her. I was completely knew to this whole process and she was incredible every step of the way. Nothing for her was too much, she made this process so easy for me. Thank you Eli!!
Eli worked very hard to get our loan across the line, Thank you.
Eli is an amiable adviser and she makes sure that she assists us, answers all our questions and gives the best advice about our loan. Thank you Eli for all your support! :)
Eli has been amazing and has gone above and beyond for us. Would highly recommend to everyone
Eli made the whole process of buying a house extremely easy and stress free. She was up front with what we needed to get for her and what was the best possible way to get what we wanted for our home loan. I would highly recommend Eli and her team.
Eli was brilliant, she has been across our circumstances since the day we met her (12 months ago) and helped us financially embed ourselves into a home and car. Cannot fault her service, support and experience provided. It has been a great experience
Kerrillea made the whole process stress free and easy. Highly recommended
Kerrillea was our broker and she did an amazing job from start to finish. The whole experience was hassle-free and whenever we needed her she was readily available. Her experience and friendliness made us feel very at ease with the process. Thankyou
Eli Hayes was very helpful with all of our mortgage needs. Very happy with the outcome and would highly recommend her.
Eli hayes helped alot and makes dreams come true
my advisor was very good and im grateful
Eli was such a huge help. i feel she went over and above what was needed to get use sorted. Eli was very nice a pleasure to deal with.
Eli is so amazing.
We were always greeted at the front counter politely, with excellent PR and promptly. Also Kerrilea made us feel like anything we were in touch with her for, wasn't never a hassle. She is an asset to the company.
Kerrillea was an amazing help and I would definitely go with her again and refer her to friends and family.
Would highly recommend Eli to anyone! She was amazing throughout the whole experience and made it a very quick and easy process for everyone.
Eli was amazing! She made the whole getting a loan process completely stress free. We are very grateful for all her hard work in getting us a loan that suits us and helping us get the property we wanted.
Eli helped me juggle waiting for a house to sell, while trying to buy a new house, which didn't yet have offical titles, all as I was leaving a rough period of my life... and she did it effortlessly with patience, kindness and expertise. Thank you!
Eli was extremely supportive of me and my circumstances, on more than one occasion she talked me through my tears and got me focused and on track. I would highly recommend her.
With help from Eli Hayes at Smartline Albany, my partner and I had a seamless experience in purchasing our first home. Her knowledge and dedication showed throughout the process, with all questions answered. I would strongly recommend Smartline.
Eli is friendly and knowledgeable, she guided and assisted us with the right loan solution for our context. She was always a phone call or text message away and made sure we were up to date at every stage of the process. Thank you so much Eli!
Eli was fantastic and helped us achieve our home ownership goals quickly. She was efficient, kind and always kept us informed of the process. Thanks so much Eli! Steph & Tom
Made the whole process easy and stress free.
Eli was so lovely and easy to deal
With made getting a loan a breeze. Will be dealing with her again in the future!
Eli went above and beyond! Her personalised service really made the difference for us, she was patient in explaining everything to make sure we were well informed. Eli delivered her services in an exceptionally professional manner! Highly recommend!!
Kerrillea went above and beyond to help us out it was a long process but got there could not thank Kerrillea enough also Melissa highly recommend them to anyone needing any help financially.
Ellie was friendly, helpful, and cared that I got the deal I needed to get my home. Excellent service and very professional.
Eli was fantastic throughout the whole process. She really helped me to understand the what would happen, what I needed to do and made it as stress-free as it could be. She was always contactable and replied quickly to any queries I had. I'm very happy I chose Eli to find my mortgage for me.
I found Eli to professional and knowledgeable in her field. Eli provided us with options in mortgages ( terms and length of loan). I would recommend smartline to friends and family as I had a great experience with Eli and Smartline.
If you could bottle Eli you would make a mint! We cannot express more how wonderful she was during what was a bit of a complicated situation. We thoroughly recommend Eli to anyone looking for finance. If we could give more than 5 stars we would. Thank you so much Eli !
Eli has been fantastic to deal with. Personable and approachable and able to get a great result. I can recommend her with faith to clients, family and friends.
I personally feel that Kerrillea went above and beyond what I would have expected for a Mortgage Adviser, so far as to say that she was still pushing and working on our application after she had gone on holidays.
She always explained the ins and outs of the mortgage application and helped us to understand the jargon in the contract for the purchase of our house as well.
I would highly recommend Kerrillea to anyone in the future that I know is looking to apply for a mortgage.
Eli was fantastic in more than one way, the speed she developed the solution for me, the accuracy of her understanding of my needs, efficiency of processing and obtaining the loan from the funding organisation. I will definitely use Eli's services again, and would have no hesitation in recommending her to anyone that needs mortgage services.
Couldn’t fault anything. It was smooth and easy start to finish. Thanks again!
I mistakenly thought that the bank I had banked with for 30+ years would look after me when I needed to buy a new home but I was wrong. The bank's home loan lender didn't care and I had almost given up when I was given Eli's number. She was lovely and organised my home loan with no hassles. I would have no hesitation in recommending her to anyone who is looking at buying a house.
Eli Hayes was very professional in all her dealings with us. A real pleasure to deal with her. Would definitely recommend her to friends.
Honestly our advisor made the whole refinancing process very easy and stress free. She explaining clearly what we needed to do and was always available to help.
Eli has been amazing always so helpful and always there to answer any questions.
Eli was very good at what she does. She has a high standard for her work to make sure the application was meeting the requirements. She is also honest and transparent with options and possiblilities.
Our experience with her was great and smooth. As a first home buyers, the process was great having Eli Hayes.
Eli was diligent, professional and transparent throughout the process of refinancing my loan. She went above and beyond to find the appropriate product for my circumstances and kept me informed along the way. I have dealt with Eli on three separate occasions and could not thank or recommend her enough.
Excellent. Friendly professional, all round exceptional customer service. Could not have wished for better service. I would highly recommend Kerrillea to anyone and already have!!
Eli worked tirelessly, she was very helpful and informative through the whole process.
Thanks for helping me get my house!
Eli did a marvellous job with our finance, I would highly recommend her to anyone.
Eli was an amazing consultant. For first one buyers not knowing at all what we were doing she led us through the whole way explaining exactly what we needed to do as well as making sure we met the right deadlines and supplied the right paperwork. She was always happy, helpful and friendly.
Worst mortgage experience I have been through. We have used Smartline previously and had a very positive experience. This time, however, the broker recommended a financial institution with a higher interest rate than others we expressed interest in, took 3 months to arrange a settlement date, then the settlement was repeatedly not reached (the broker was uncommunicative and unhelpful at this time). I would not recommend this broker be used by anyone.
Eli was fantastic. I came in not even sure I would be able to get a loan and from the start she worked hard to make sure I not only got a loan but I got one at a much better rate than I was expecting. She made buying my first home a straight forward experience.
Perfect
Eli was highly approachable and made the home loan process an absolute breeze! I would highly recommend Eli to all of my family and friends!
Eli was an absolute pleasure to deal with. She made the whole process easy and less stressful.
I dont think I can even put into words how grateful I am for eli, she has exceeded my expectations in assisting us with getting the right home loan to suit our needs. She went above and beyond to help make sure i had the correct budget and that we were still able to have treats aswell as a house. I've recommended her to everyone who has asked and will keep doing so in the future. I think you are extremley lucky to have her as a member on your smartline team.
Eli’s service was A Grade, can not fault it in anyway. Not only did she go out of her way when we need to sign the documents by meeting us at the office on the weekend, but kept us informed all the way through the process. Five stars, 10 out of 10. Perfect service!!
Eli was fantastic. Nothing was to much trouble and she was very organized. Would highly recommend her services to others.
Eli was extremely helpful and very professional in every aspect in helping us secure a home loan
Thank you very much Eli
Regards
Morgan Hope & Carol Marwick
Eli has been amazing always so helpful and always there to answer any questions.
Eli was amazing, really helpful and friendly, and best of all she made the process almost stress-free!
My experience with Smartline was great. Would highly recommend to everyone. They are concise and straight to the point. Eli was able to recognise straight away if I could not understand something, and explain it in another way. I was able to get the best deal possible with little work on my end.
Eli Hayes was a champion all the wa6 through the process.
Eli Hayes was truly fantastic when helping my partner and I navigate the processes associated with getting a home loan. We certainly had ups and downs throughout and Eli gave us clear guidance, she was most welcoming and understanding when we were frustrated and upset, and without her fantastic service and professionalism we wouldn't have a home loan today! We can't thank Eli enough and would recommend her to anyone who asked!
I have and will continue to recommend Eli Hayes.
I can not speak highly enough of her work and interpersonal skills. She truly went above and beyond to help me get into my new home.
Her availability far exceeded what I would have expected. She gave me confidence throughout the whole process particularly as a first home buyer. Her knowledge and way of conveying information to me was very reassuring and made me feel safe in my purchase.
Without a doubt I would encourage people considering buying a home to see Eli.
Thankyou Eli Hayes. You truly helped my dream come to fruition.
I can't fault the service in any way, I would recommend smart line to anyone and already have. Thankyou
Eli went out of her way to help me and my partner get a loan where other brokers had failed! Once approved she went the extra mile to get our loan on time, despite uncooperative banks. Highly recommended.
Eli went out of her way to help me and my partner get a loan where other brokers had failed! Once approved she went the extra mile to get our loan on time, despite uncooperative banks. Highly recommended.
Needed a loan in a hurry as I found the perfect house. Everything was easy, no stress, all my questions answered and fantastic communication throughout the whole process.
Needed a loan in a hurry as I found the perfect house. Everything was easy, no stress, all my questions answered and fantastic communication throughout the whole process.
eli was very efficient,nothing was any trouble and eli went out of her way to investigate any queries we may have had and give satisfactory answers.
We tried to get a loan with another broker and were given the run around for months, but Eli at Smartline was excellent and organised everything for us and kept us informed with the loans progress. We are so happy with our new home and highly recommend Eli and the Albany Smartline team!
Eli was such a great help we are so grateful for everything she done for us and how easy she made the whole process, we would definitely recommend Eli and smartline to our friends and family.
Eli was brilliant. She had an answer for me within 30 minutes. Official confirmation in a couple of days.
Eli was amazing, she was patient and explained things in a way I would understand as a first home owner.
Eli does an amazing job & I highly recommend her.
Eli made choosing and securing our home loan so easy! With our limited knowledge and buying our first house it was a breeze!
Smart line was awesome. Nothing was an issue or a problem. I could just drop in without an appointment. Eli kept me informed and I feel she genuinely enjoyed helping us.
Eli was very helpful and efficient in assisting us with obtaining a home loan. We really appreciate her efforts on our behalf.
Eli was approachable right from the first contact. She was extremely helpful and worked hard to sort out our refinancing which was not an easy job. There was a couple of aspects which made it hard work for her to find the right loan and took a lot of extra time & effort. All the while she kept us up to date with developments and was very pleasant & nothing was too much work for her to do or answer questions that we had. We were extremely happy with the service from Eli & the office there.
Excellent service and the smoothest loan application process we\'ve ever done. Eli guided us through the whole process, explained all the steps along the way and kept us informed of its ongoing progress. Eli was very professional, highly competent and we would not hesitate in recommending her to anyone.
Wouldn\'t have been able to achieve the purchase of our home without the help and support. Thank you so very much
WE were recommended Eli at Smartline by our real estate agent, she did a fantastic job in obtaining our loan when we had a few obstacles thrown in our way, she fought hard and we were able to receive a good outcome. always there when needed. Thanks.
We found the service that Eli gave us was fantastic from start to finish.
Eli explain the whole process to us in plain English and went out of her way to keep us informed and support us from beginning to end . We plan to continue using Eli with any other future financial services we need.
Thank you, Eli.
Smartline have overall been a great lender and adviser to deal with to date. My adviser Eli Hayes went well and truly above and beyond my expectations in helping me choose a loan that suited my needs, as well as helping me with any difficulties I had along the way. A family member recommended going through Eli and it is a decision that I do not regret
Eli has been absolutely fantastic helping us to achieve our dream and build a house! I would be more than happy to recommend her services.
Eli explained our loan options to us in an easy to understand format. She was very approachable , friendly and always professional. We will be highly recommending Eli to our friends and family.
I had absolutely no dramas at all with application and funds. Her mannerism was fantastic and very professional. Highly recommend Eli to all my clients as it was a great experience.
Eli always kept us informed about what was going on with our loan. And she was very prompt with getting it processed and finalised. Would definitely recommend her and we would use her again if the situation arises.
Eli went above and beyond to get us our house. She was fantastic. We have returned for another project we are working on. Have already recommended her to friends. Thanks for everything
Eli was amazing and went above & beyond what she needed to do. I would recommend Eli to everyone and will definitely go back to her for the next property
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
