Reviews
Average client rating
5/5 From 143 Reviews
We have been using Gary for a number of years now.
He is knowledgable, always helpful quick to respond should I have any queries. We will continue to look to Gary for any future mortgage needs.
We are so thankful to have had Gary's knowledge and guidance buying our first home. He made the process seamless, even when we asked a million and one questions. Would recommend his services to anyone looking for a broker
Weve been working with Gary for a few months now he has helped us purchase our first home.
He has been excellent to talk too, very informative quick to respond.
Couldnt recommend Garys services more.
Gary was great, made the process of buying my first home very smooth
Gary is fantastic to deal with, I have used him in the past and will continue to use him.
We have been with Gary Pretty for 5 years now and he has been extremely helpful and patient with all our questions and queries throughout 2 home purchases. Gary's response time amazing and I would highly recommend him to friends and family.
Gary was a massive help! He got me the best deal when I was wanting to refinance my home loan and I am now saving hundreds of $ a month. He was easily contactable even after hours and would assist with any questions or concerns I had. Very friendly and trusted him throughout the entire process. Highly recommend!
Gary was unreal
Gary went above and beyond to ensure everything went as smoothly as possible. He made sure we had any help we needed with any problems we had throughout the whole process.
Gary Pretty is a very good advisor. He does what he says he will do, he always hits deadlines and provides impartial and reliable.
Gary Pretty was always available when I needed to contact him. Everything was done and completed way above my expectations.
Gary has qualaties that are proving harder to find these days. He is dependable, he is efficient. He does what he says he is going to do and he approaches any problem by looking for solutions that typically go beyond your expectations.
Gary and Smartline Sunbury team were absolutely fantastic every step of the way. He made the process easy, allowing us to focus on finding our first home and not worry about anything other than what he needed from us. He answered every one of our questions, and assisted in every way he could - would highly recommend to family and friends
Gary was great with communicating and making sure I understood what was happening throughout the whole process. Highly recommend!
Garry Pretty was our Smartline Advisor.
He was very helpful and got us to where we wanted to be.
I will definitly be reccomending him to friends and family.
He followed up after we settled with congratulations and thank you's.
He put more than just a job feel into it. He made us feel safe and secure. Again I cant praise him enough.
Gary was friendly, communicated everything and kept in touch when things took longer on the banking end. Would definitely recommend him.
Professional
Clear communication
Understood my needs and provide best possible options
Great service and outcome everything was explained well happy with the experience
Gary was incredible throughout the process of purchasing my first home. He explained everything in a way I could understand and was more than happy to answer any questions I had along the way.
Gary was exceptional. Always available for any questions and ensured the entire process went smoothly.
Josh and Nicole
Gary has always been extremely responsive and proactive in covering all of our lending requirements. He is always happy to guide us through the process. Our most recent loan arrangement has enabled us to approach our main lender for further loan disc
I received excellent service from Smartline, it was a pleasure to deal with Gary and Meredith.
Gary was extremely helpful with any queries we had, was easily accessible and simplified the whole process for us. I would highly recommend contacting Gary if anyone is needing assistance with a loan.
Gary was always helpful, polite, answered my questions, emails and messages promptly. I would highly recommend him!
Gary made the daunting process of getting a home loan much more black and white. He always had the time for my endless questions and I feel confident about my loan being the best for my situation.
Gary was nothing less than amazing with helping us with a home loan, after our first broker told is it couldn't be done. So glad we got a second opinion! Thanks again Gary!!!!
All positive. Great communication, no real delays even in the midst of the Covid lockdown. Very happy ??
Gary was excellent when helping us refinance our home loan. Gary made the process really easy and was available to guide us through any paper work, requirements or answer any questions. I'd recommend Gary to anyone seeking advice on refinancing.
Gary pretty from smartline was extremely helpful and did everything plus more for me. Hopefully in the future I can do more business with Gary . Highly recommended.
We've been dealing with Gary for over 5 years, and he continues to provide the best service and deals suitable for us. He's always a pleasure to deal with, friendly and always going above and beyond. We'll continue to reach out to Gary in the future.
Thank you Gary for always being available and helpful in your work while we navigated these tricky waters. Your time and efforts are greatly appreciated.
Gary was all we could have asked for from an adviser point of view when purchasing our first home. He kept things simple from our end whilst maintaining open lines of communication to explain any questions throughout the process. Strongly recommend!
Gary, was amazing from our first consultation with him right through to the completion of the loan. He even followed up after the fact to see who we were going and make sure that there were no issues. True customer Service.
Service was informative and very proactive. Any rate changes or updates are provided to us in a timely manner. Our adviser worked with us in order to obtain a loan that best suited our needs
Gary was unbelievable helpful throughout the whole process of us finding our own home after we had been turned away by the bank. Gary would always be available to answer a question to make things clearer to understand. I will be using Gary again if I ever need to refinance or purchase again. 11/10.
Gary was very easy and relaxed to deal with, honest and made us feel important - highly recommended and will certainly pass that message on to my circle of people if they need advice around finances
Customer Service was excellent and feedback was of a high standard.
Gary worked very hard and with endeavour in reaching a solution to the home ownership market. Was honest all along the process He always had our best interests at the forefront in our quest to exit the rental market. At times challenging, Gary was very professional in handling our queries. Job well done.
Gary Pretty was very professional. He was readily available when I had any queries and always responded very quickly. He kept me informed of every step that was happening.
Gary was awesome at guiding us through the home loan jungle. His know how and experience shone through and gave us confidence to make one of the biggest decisions of our lives. Thanks Gary!!
Every went well
Gary is very helpful
I found Gary to be extremely professional and helpful in every step of the way. I would highly recommend Smartline.
Gary was so fantastic to deal with, he was more than happy to answer any calls and questions at any time of day. He helped us through the whole process and made it so easy to understand. He was very easy to connect with on a personal level, was very comfortable with him throughout the whole process. We couldn’t have picked a better financial broker to help us buy our first home. Thanks Gary we give you 10 stars!!! Will definately be reccomending to others aswell
Gary was available to us when needed, offered different ideas and really put our needs first. Thanks Gary for all your guidance.
Gary was absolutely fantastic! As a first home owner buyer, the experience can be quite overwhelming! Gary went above & beyond in explaining everything to me and ensuring everything was all organized for me! I couldn’t recommend him enough!
The thought of purchasing my first home was quite daunting as I didn’t know where to start. Gary was recommended to me and I was so glad of his guidance, advice and assistance from start to finish. The purchase went seamlessly and I cannot recommend him highly enough for those entering the property market for the first time.
more than happy
Do not enjoy the process of getting financial loans. Things today are extremely difficult. Gary went out of his way to help throughout the entire process. Could not recommend him more.
Thank you
Gary made this entire experience smooth and pain free. He was both proactive in his communication and also extremely responsive when we had specific questions. We would highly recommend Gary's services to others who are looking for the right loan to meet their needs.
Our advisor is very knowledgeable in the Banking and Financial sector. It was a delight to deal with Gary. Alway there when you meed him.
GARY IS THE MOST EFFICENT AND RELIABLE ADVISOR /BUSINESSMAN I KNOW
This is the third time we have got our loans through Gary, he has helped us work towards achieving our dream of purchasing a large family home and acreage. Gary is extremely easy to deal with, readily contactable and genuinely cares about helping his clients. We would and do recommend Gary time and time again
Excellent service highly recommend
Gary Pretty came recommended via a friend.
Our experience with Gary was that he was highly professional and easy to understand. He was proactive in engaging us at the right time and did show compassion and invested interest in assuring we were positioned for the best suited loan type.
Would highly recommend Gary without any hesitation.
Garry's service was fantastic. He was quick to come over and discuss our options and advise different paths we had. The turnaround was great and he was very quick to get back to us with any questions.
This is the second time we have used Gary Pretty of Smartine to assist us in refinancing. He is very approachable, always keeps you up to date with the process, from start to finish, and provided us with the advice that suited our needs. We will definitely recommend him to family and friends looking for mortgage advice.
Great service, great communication, really easy to deal with... would and have recommended him already... thanks Gary
I really don’t think there is any way to improve the service we got from Gary. He was amazing. Even when I was a pain and in panic he was very reassuring and on the ball. Absolutely fantastic to have him looking after our needs. Would recommend him to everyone.
Gary's service was very reliable and he was very proactive throughout a difficult SMSF application process. We were able to see the process through successfully and was able to meet all deadlines due to Gary's prompt and consultative service with all parties involved. Thanks again Gary.
Gary is wonderful and we always feel confident in his advice and guidance.
Gary has helped us on more than one occasion very happy with his service!
The service offered by Gary is very professional and organised, thorough knowledge about the market and finds the best rate than a usual banker offers when you approach the bank.
My personal experience- if Gary dealt with your home loan success rate is 100%.
The service offered by Gary is very professional and organised, thorough knowledge about the market and finds the best rate than a usual banker offers when you approach the bank.
My personal experience- if Gary dealt with your home loan success rate is 100%.
Gary made everything very straightforward and easy to understand. Extremely happy with the service I received and Gary is easy to approach and answered any question I had.
Many thanks
Outstanding, thorough service from Gary.
Nothing. Experience was awesome.
Gary was fantastic, he went above and beyond and nothing was too much trouble. He kept us informed during the whole process. Would highly recommend him to others.
Gary was amazing! Right from our first meeting up until settlement and beyond, he has been fantastic. As first home buyers, he was able to explain everything clearly to us and answered all and any questions we had (which there were quite a few!). He was also great at communicating - we would often receive responses to late night emails first thing the next day. We would have no hesitation whatsoever in referring anybody and everybody to Gary :)
Gary was fantastic! Very helpful and willing to go above and beyond, thank you very much.
We found Gary to be professional and helpful throughout our loan refinance. He offered us great advice, knew his products well and kept us informed through the whole process. We would be more than happy to refer Gary Pretty onto any of our family and friends.
Gary was available to answer any questions we had and explained the answer in a way that was easy to understand. The application process was straight forward and he and the bank took care of everything. Settlement went through without any problems.
Gary was available to answer any questions we had and explained the answer in a way that was easy to understand. The application process was straight forward and he and the bank took care of everything. Settlement went through without any problems.
Gary's friendly professional manner made this the easiest home loan application. I wouldn't waste time going anywhere else in the future. 100% satisfied with all aspects. Thanks Gary.
Garry has been fantastic, he was recommended to me and I have since referred him on
Gary has been amazing!
Gary has organised two loans for me, and has been faultless with his knowledge,understanding of my situation and goals!
Gary is in constant contact with me, guiding me through the loan process and making the experience stress free!
I would and have recommended Gary.
Thank you, Shane Forti.
Gary helped my husband and I sort out our finances. When the regular lenders did not want to assist with our situation, Gary was able to provide us with other options and information on alternative lenders. The process was very easy and we had a smooth transition across to our new lender. We would definitely recommend Gary to our family and friends.
It was my first time selling and buying a property. The guidance and support I received from Gary was priceless. He was helpful, supportive, always available (all times of the day and night), he explained things extremely well so that nothing was hidden from me or came as a surprise. The entire process went smoothly and I was kept in the loop at all times. I really feel that he went over and above my expectations and I would absolutely engage Gary again for all financial matters that arise in the future. Great service, very professional, Highly recommended!!
Gary did not depend on me contacting him. He proactively reminded me of milestones, and even made adjustments to accommodate my solicitor\'s mistakes. He was very professional, honest, clear and well informed. I would recommend him to family due to the fact that I believed he was honest.
How Gary notified us before he went on holidays.
How when he was on holidays he still answered last minute queries we had very promptly and didnt mind at all.
Also he rang and congratulated us on house settlement day. That was really nice of him.
Gary was extremely helpful and made the whole process easy.
Gary was clear and conscience on what he required and keep us informed on progress. He answered all our questions promptly and was always very helpful.
Gary has helped us out twice and has been extremely honest and helpful. He has never over promised or under delivered which I find very important.
Gary
was always available and kept us informed of current rates and offers available in the market place, allowing us to tailor a loan to suit our needs.
Gary is very professional and continues to do everything he can to get the best outcome for us. His help is much appreciated.
Was very flexible with his time to help with my loan application which made it easier for me to be able to supply relevant information just prior to xmas in order for loan to start in the new year . Greatly appreciated .
Gary has been so helpful and still is he has answered all questions even the simplest of ones.
Gary went above and beyond to help us. I\'ve past on his contact details for other people use his services. Such a friendly helpful thoughtful guy. We rate him an easy 10 out of 10
I cannot believe how professional and helpful Gary was. He answered every question I had, and made sure I felt fully supported throughout what was no doubt a stressful process. I couldn't recommend him more highly, and have already advised my brother to contact Gary when he is looking to purchase an investment property next year.
When my existing bank of nearly 30 years were unable to help me, Gary stepped in and and solved my problems by finding another Bank that could & ultimately leave me in far better financial position. It has made the world of difference to me and my family.
Great job Gary - We were very pleased with your service.
Great bloke Great work ethic and extremely happy
I would definitely recommend to others and also use again
Gary provided an excellent personal service helping out whenever needed during a very stressful time for our family, helping and enabling us to purchase our property and complete settlement within a VERY short time frame.
Loved how we only had the one person to deal with, Gary was always contactable and informative, he even liaised with the realestate and conveyances for us leaving the whole process as stress free and uncomplicated as possible. We were so happy with his service that we have already recommended home to family and friends.
Garry was efficient, effective and very on point. He got the job done.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
