Reviews
Average client rating
4.9/5 From 178 Reviews
Shane is as knowledgeable as it gets. Highly recommended!
Glen went above and beyond and was a huge help from beginning to end .
Glen was excellent in all aspects of the home loan process, he made it simple and did all the leg work so we just had to read and sign. Will recommend to friends and family.
Shane is a true gem and provided great support and guidance when seeking to refinance home loan. Helpful to receive reassurance and ways forward during an otherwise stressful experience.
Great service from Glen!
Shane goes above and beyond. The best broker I have ever dealt with. Thank you!
Totally professional. My advisor went beyond my expectations of what a broker should do.
He offered up timely solutions to an issue I had with the bank that we could not foresee. He truly went above and beyond and I would recommend him to anyone
Glen has always helped us throughout the years in obtaining finance for multiple purchases.
His knowledge is unmatched and service is second to none.
Shane is a legend. Is always available to take a call and answers questions in a way that is easy to understand.
Have used Shane for a number of years. Like his honestly and focus to progress through to settlement.
Shane went out of his way to help despite it only being a small loan. He put the effort in.
Shane was fantastic! He was patient in explaining the process to me. His communication style and approach was easy to follow and made me feel less anxious about it. He was available and reply to my email very quickly. I had a great experience. Thank you!
Glen Paap was both professional and approachable. His 20 years in this field was definitely useful when my partner and I decided to buy our first home. I highly reccomend Glen, and will be going to him again in the future!
I’ve dealt with a couple of mortgage brokers in my time however Glen is by far the most professional and knowledgeable I’ve come across.
Glenn Paap guided us through the process flawlessly. We could not be happier with the service he continues to provide myself and my family members
Outstanding personable service!
Glen was very easy to work with
Very prepared and quick to respond. Helped me with each step
Found broker very approachable and willing to go that extra mile when my circumstances changed.
Easy, Shane was good to work with.
Shane is a great advisor, have used him before and will highly recommend him to anyone .
Glen Paap was extremely useful - can only highly recommend
Glen went above and beyond to help us
Glen has managed three mortgages for us now and he has always given fantastic service.
Dealing with Glenn was a breeze. He was very helpful with our numerous questions as we were first home buyer with limited knowledge of the various processes.
Glen is absolutely amazing. We didn’t have to worry about anything. Glen dealt with every little detail 110%. We knew that with our refinancing we were in very capable hands. Nothing was too much trouble for Glen.
From beginning to end Glen was supportive and helpful, advising us on every aspect that we needed to get our mortgage completed. He was available when we needed him and was happy to explain anything. Would use him again no question.
Have been using Glen Paap’s services for over a decade and highly recommend him. Extremely knowledgeable and trustworthy.
Smartline have been amazing throughout the whole process. Our advisor Glenn made the process very streamlined and notified us with the upmost professionalism ever step of the way. I would highly recommend smartline to anyone.
Glen Paap made the loan application very stress free with his prompt responses, patience and well considered advice in terms of which mortgage loan best suited my requirements etc. Thank you Glen!
Shane was excellent to talk to, kept the discussion simple and ensured that we understood all the steps along the way. He made sure to check in and make sure we had received documents and advised on the information required to provided back.
Glen was an absolute godsend. He helped me navigate buying my first house, with all sorts of curveballs thrown our way. I honestly know I couldn't have sorted a home loan without him. Have already recommended him to many friends.
3rd loan through Smartline. Happy with the ongoing support.
Thanks Glen once again for your help, advice and care. I really appreciate the extra attention to detail and support given.
Glen has been our mortgage broker over the years and he is absolutely professional, friendly, hardworking, and gave us the best product for our needs, without fail. He is highly recommended! 5-star service!
Shane is grouse ????
Professional and always accessible. A credit to the company.
Shane has always been more than helpful and we will continue our business with Shane
Very happy with the help iv had from Glen he has done a lot more than expected to help me get things sorted out with my investment property.
Glen was super helpful, easily contactable and helped make the buying process a breeze.
Glen was absolutely superb. He went out of his way to resolve some of the problems we encountered with our application. He explained the whole process to us and kept us up to date. I would recommend him to anybody who needs an outstanding adviser.
Glen is a professional who knows the mortgage market inside out, he has great communication skills, always available and has an understanding of what it means to apply for a mortgage on both financial and emotional level. Glen helped us through the process just like a good friend would, I don't think I could have asked for any more than that, all I can say is thank you Glen. Needless to say I would recommend him to anyone whole heartedly.
Thank you
Avi and Peta
Glen was our mortgage broker and he helped us through the process just like a good friend would, we are so happy, thank you.
Glen was professional, helpful, accommodating and always available. We would highly recommend Glen.
Glenn was really helpful,explained everything really well
Shane was an absolute rock star. Truly professional, witty, sincere and made the overall experience truly worth it. I would strongly recommened Shane to any family friends looking for the best customer service and professionalism.
Shane is truly an asset to you company
Warm Regards
Joey Templin
I have used Shane Papp’s services a couple of times now to navigate the whole home loan process and finding the best products that suited me.
He took the time to come out and meet with us to get a good understanding of what we required and wanted and then used his knowledge to narrow down the field of products to get us the best deals that were available at the time.
He gave great advice and helped with making the application process as quick and painless as possible.
Couldn’t have asked for more in terms of service and attentiveness and definitely recommend him to anyone who is looking to engage a broker.
Shane has been our broker for 18 years now. We know that if we need brokering support he is available.
He provided us with us with options and set the banking expectations. In a changing credit environment this was helpful. At the end of the day loan granted w a minimum of fuss. Perfect!
Straight shooter and well organised is our Shane...can take a hanga and kick a bag on the weekends if you need him too as well.
Over the years I've always relied on Shane to take care of any finance I needs...
He makes it seem easy!
This time around took a bit to get over the line, but he saw it through to the end.
Thank you.
Glenn is very helpful and knowledgeable. He is a no fuss sort of guy who gets on with job and gets things done. Have used him on a number of times and will continue to use his services.
Glen was very professional throughout the whole process.His dedication, in my tricky circumstances, into securing the best solution was solid very much appreciated.
Glen Paap is always so easy to deal with, always happy with him. Can’t say the same for the banks though.
My broker Shane was friendly, efficient, helpful, easily contactable and made himself available to take the time to explain and provide good advice. My emails were always responded to promptly. His commitment to my application and its progress was excellent.
My broker Shane was friendly, efficient, helpful, easily contactable and made himself available to take the time to explain and provide good advice. My emails were always responded to promptly. His commitment to my application and its progress was excellent.
As always, Glen was fantastic. He always manages to achieve the outcomes we need.
I have already passed on my adviser\'s details to 2 other people who are interested in buying houses. Shane made the process much easier for us as first time home buyers.
Glen went above and beyond my expectations , so helpful ...I really really appreciate his help and work with these loans .
Excellent service Returns email, calls, queries Cheers
Glen is the best! So helpful, friendly and efficient!
Excellent rapport established immediately. Expert knowledge & dissemination of the same.
I keep going back to Smartline for all my mortgage needs they really make getting a loan stress free they are knowledgeable and and look after the best needs for yourself, highly recommend
I can not fault just how professional Glen was! He went above and beyond to assist with our finacial goals. He is very honest and gives accurate advise as to how the market is at the moment when it comes to interest rates etc.
I feel Glen is an assist to Smartline and would definatly be back in touch with glen in the near future.
My wife and I have dealt with Shane over a number of years.His attention to detail is fantastic and his knowledge about his industry makes us feel extremely confident that our decisions are informed.I will continue to refer Shane onto our family and friends.
We have used Shane a number of times. He has a great way of simplifying what can be a complex process of checks, forms and timelines.
We have been so fortunate to have the services of SMART Line in particular Shane PAAP,very professional and always available for any questions which he was able to get the answers so Thank You again Smart Line from my family ??
Great service from Glen! He helped me through the entire process. I would use him again for sure.
As a first home buyer, Glen was very patient with me and walked me through each step at a pace that I keep up with.
Would readily recommend.
Looking forward to using Shane for our next house! Went above and beyond what we expected!
Was a totally individual needs based approach. Shane reviewed many different options and found an approach that suited our needs, saved us money and allowed us to obtain a business investment. Much appreciated.
My husband\'s family has been using Shane for years and now we have friends who use him too after our recommendation.... he\'s a life saver with honest & real advice!
Glen Paap is a highly personable, professional and integrous consultant. He always meets and exceeds our expectations in a timely, friendly and professional manner.
We live in a remote town in the north-west, and Shane was so helpful in assisting us with purchasing a house and refinancing. He offered excellent advice, was always accessible by phone or email, and made the process run very smoothly for us - from thousands of kilometers away!
I appreciated Glen\'s prompt service. His advice was clear and straightforward, and he was willing, even eager, to follow up on my behalf when there were issues.
Shane is really good and helped me through out the process of searching to final settlement. He always direct me the right path when I was about to follow the worng road. His friendly attitude and quick response are really appreciable. I would love to reccomend him to my family and friends.
Shane was great. I have already recommended him to friends and family.
Cheers,
Ben
We have single sourced Glen as our broker for over 10 years and have no reason to change
Smartline and Glen Paap provide exceptional service. I have chosen to work with Glen to find the best mortgage twice in the past year and have been very happy. I have recommended Glen to several friends and family members.
Glen Has been a great adviser. He is very helpful, friendly and knowledgeable. He helps me throughout the whole process. I have no doubt to recommend him to my friends.
We have been using the services of Glen Paap after a friend recommended him 8 years ago. He has been brilliant with helping us arrange all our loans on numerous occasions and has become a trusted acquaintance who I would highly recommend.
Glen has been fantastic! This is the 2nd time I have utilised Glen to broker my mortgage, He is always available to discuss options (even over the Christmas break), he went over and above to find the right solution for me and it was not a straightforward solution and was always available to answer my questions. Nothing was ever too much trouble and I appreciated his advice and honesty and he always had my best interest in mind. Great guy, great service, I will definitely use him again and would highly recommend him to anyone. Thanks Shay
Glen alway made himself available and went above and beyond what was required. Chanelle and I will definitely be contacting Glen whenever we have any loan enquiries and would strongly recommend him to family and friends.
Glen is a wonderful blend of knowledge, efficiency, professionalism, warmth and humility. This is the second time we have used his services. We will certainly use his services again. Eve
We believe Glenn did an incredible job of letting us know when and what should be happening in the process of our mortgage when our Realtor, solicitor and local bank where failing us and the fact he was operating from the other side of the country was amazing. I've used Glenn before with my other mortgage and his attention to detail always impresses me. I could not recommend him highly enough. Cheers Ed and Grant
Shane was very helpful in making our life easy all the way through the process of choosing the right bank to the accounts that served us well. No hesitation in recommending Shane to friends and family. Very impressed with his great customer skills, knowledge and flexible meeting times. Cheers Shane, Ben from Madeley.
Glen Papp has always been quick efficient and always is there for the big questions and little questions he helped me throughout the whole process of getting my loans . I am an extremely happy customer thanks for your time
Shane provided a service that perfectly suited our needs. He was generous with his time in providing information about different mortgage products and was able to provide a sound rationale about the pros and cons about each choice. We have ended up with a mortgage arrangement that we are happy with and have recommended his services to family and friends throught the last few years.
Glen Paap is a miracle worker. Whatever we throw at him he seems to be able to do. We greatly appreciate everything that he has done for us. We wouldn't have been able to do what he has done. Thanks heaps Glen.
This is the second time we have used Shane Paap at Mortgage Gallery and I would use him again as well as recommend him to family and friends. The service you receive is fantastic. No questions or queries go unanswered and the best products are always recommended.
Glen has helped myself and my friends and family over many years - he is very experienced and knows the products really well, he is honest,reliable, hard working and efficient. He is a great communicator and always in frequent contact to update you on progress. His success rate and quality of customer service are both 100%.
Glen has been my advisor for many years now. i have recommended him to many of my friends/collegues and have always received positive feedback from them also
We have used Shane for over 10 years now and will continue to use him and recommend him to family and friends.
Shane has always been a beacon of light through our house/financial progress. Never a question too small or trivial to answer, and always extremely helpful to us. Shane is never too busy, always available for a chat and happy to fit in with our schedule, including our first meeting that went until 10pm on a Tuesday! I am a vocal supporter of Shane's, and indeed TMG, and recommend anyone I speak to contact him. Very approachable, relaxed and can break information down into layman's terms. Cheers Shane! PS: Cannot at this time think of anything to improve with Shane's side of the business.
I couldn't be happier with the support that was given to me from Shane Paap. He made the whole process very easy and uncomplicated. I would reccommend The Mortgage Gallery and Shane to anyone looking for a easy hassle free process. A+++++
Glen Paap is a brilliant broker and explains everything in detail and always goes that extra mile on helping you get things signed, settled. I will recommend Glen to anyone seeking financial advise , he is a great asset to the mortgage gallery name.
I have referred Glen onto others based on previous engagements with him.
We have known Glen for some time and we trust that he will always make the best decisions on our behalf. We have found Glen to be very professional, efficient and easy to approach. We would never use anyone else.
Shane went far above and beyond the call of duty, advising and assisting us at every stage and was a pleasure to work with, and be helped by. I cannot recommend him strongly enough.
Shane went far above and beyond the call of duty, advising and assisting us at every stage and was a pleasure to work with, and be helped by. I cannot recommend him strongly enough.
Shane is a gentleman who has helped us throught the process of home purchasing.
I found the service at The Mortgage Gallery very professional and efficient. I was extremely happy with my financial advisor and was kept up to date with prompt replies to emails and phone calls. I will be recommending the company to others.
I have always received the best advice and outcomes with Shane and I have returned to Mortgage Gallery for this reason on a number of occasions.
Shane is very knowledgeable and helpful and he takes the time to explain everything thoroughly. The advice we received was very helpful and it was great to deal with him.
I would highly recommend Shane to anyone looking for assistance with their finance options. Very experienced, extremely efficient and always happy to take that extra phone call at any hour to meet our needs. I will be referring Shane to anyone that I come across!
Glen has been most helpful to us and made sure we got the best deal. I strongly recommend Glen's sevice's.
My experience with Glen Paap at The Mortgage Gallery North Beach can only be described as being exceptional. Glen worked extremely hard to find the best product to suit our needs and provided updates and feedback on a regular basis. When matters became mixed up at the lender's end, Glen was onto it staight away and got everything back on track as quickly as possible. Thank you Glen, I have no hesitation in recommending your services to any of my family, friends and colleagues. Jason Haydock,
Mt Helena
Shane has an exceptional ability to take my non-financial ideas and outline possibilities for my financial plans. He uses language and examples that I can understand and make decisions based on. He's the man!
Shane provided exceptional service through the whole process of obtaining my first home loan. He was thorough in his explanations and always easy to contact. I would strongly recommend his services to anyone
Shane makes our life very easy, and is able to explain our options in ways that we can easily comprehend.
Very friendly and easy going. easy to contact, fast to return calls and followed up all issues and queries very quickly, which made the process very relaxed and simple. Thanks!
Glen went above and beyond.I've had good brokers and bad brokers.....and then there is Glen.....a shining star
Glen supplies an Exellent service nothing is ever a problem there is only solutions, I would & do highly recomend to anyone wanting to procure a property. Once again thanks Glen
i have recommended Glenn to many of my friends, all have been more than impressed with his excellent service
Shane Paap and his team are always so helpful and a pleasure to deal with. I recommend them to family and friends where I can.
Very knowledgeable. Easy to talk to, answered questions in 'laymans' terms. Was also available. Very professional. I have recommended him to friends on several occasions.
I have asked Shane for assist in the purchase of 4 properties as I am extremely confident in his ability to seek the best deal for my needs.
Glen was amazing, we gave him a real challenge with what we needed and he not only came through with the goods he made it seem effortless. Thanks to Glen, we didn't have any of the headaches. He had them all. Thanks Glen
Glen was fantatsic. He advocated for us really strongly to get the result we were after. Couldn't speak more highly of him
Shane was fantastic help, would highly recommend him. Thanks
Shane is fantastic
Shane was very helpful and accessible. He explained the process clearly and kept us up to date with each step.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
