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Jacqui Kerr

Reviews

Average client rating
5/5 From 65 Reviews

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I've been dealing with Aaron, Jacqui and Andrew for about a year now with a new home loan and a loan refinance. Throughout the whole time, everyone has been very professional and responsive. With my home settlement, Aaron was able to resolve an issue my own solicitor wouldn't bother explaining. And on the refinance, Jacqui was great in following up and compensating for Bank of Melbourne's incompetence. I highly recommend to any people looking for a new loan or refinancing.

Hugh
04 June 2023  

 

From the start to the end of my journey with Aaron Jacqui has been immaculate. As a first home builder they made the process super easy and explained everything in great detail.

Aaron has been super helpful answering my questions and leading me to the right path anytime of the day.

Id highly recommend Aaron to anyone looking to get a loan out as i will definitely be back

Chantelle
18 April 2023  

 

Aaron and Jacqui made refinancing unbelievably easy Professional, knowledgeable and great to deal with. It is the second time I have gone to them and I will again when need.

Lee
07 March 2023  

 

Thank you Aaron and Jacqui for your creative solution to helping us build our new home. As always your service and professionalism is impeccable. We could not have done it without you. Thank you

Glen
01 March 2023  

 

The most helpful team. Super friendly and quick to respond. Took their time to explain all options to me and made sure I was comfortable with every choice. Highly recommend

Emma
15 December 2022  

 

Thanks Aaron Jaqui,
Very professional Pleasant experience working with the mortgage Choice Team Port Melbourne, Very professional AAA Service received regular ongoing updates any questions explained, easy to contact and replies quickly very efficient had very happy client so would easily recommend to friends and family.

Richard
01 December 2022  

 

A big Thank You to Aaron, Jacqui and the Mortgage Choice team for their support and guidance while navigating the refinancing process. They assisted us all the way through the process, and I would highly recommend them for all mortgage relevant challenges and information.

Alexandra
26 October 2022  

 

Excellent service again

Daniel
17 October 2022  

 

Very good service, they did the work and allowed me to get on with everything else Very responsive and kept me informed.

Cassie
28 July 2022  

 

Aaron and Jacqui and the team at Mortgage Choice are amazing to deal with They looked after us from the beginning and I would highly recommend them, thanks again for everything

Nick
27 July 2022  

 

Aaron was part of our property search for several months he was very patient and happy to help throughout.
We finally found a place and he worked hard to navigate a loan that would best work.
Thanks Aaron and Jacqui, your service was spot on

Kate
17 June 2022  

 

was a real pleasure working with Aaron - he helped me every step of the way and I am very thankful for that

Kelly
14 December 2021  

 

Aaron and Jacqui were a pleasure to work with, always responded promptly, answering all our questions easily and simplifying it for us. As first home buyers they helped us understand everything.

Ryan
14 December 2021  

 

Thank you Aaron Jacqui for your thoughtful and professional service.

Anthony
14 September 2021  

 

Jess
14 September 2021  

 

Thanks to Aaron Jacqui. Not only did you provide great service but you made the entire process easy to understand and were diligent in proactively following up every step of the way. Thank you so much

Laura
14 August 2021  

 

 

Aaron and Jacqui were great from the start. They guided us through the process and kept us up to date! I thoroughly recommend these guys.

Daniel Trathen (4)
25 February 2021  

 

 

Aaron and Jacqui were great from the start. They guided us through the process and kept us up to date! I thoroughly recommend these guys.

Daniel Trathen
25 February 2021  

 

Thanks to David and the team at Mortgage Choice Bayside, we were able to consolidate all our loans and help us save on interest and fees. Highly recommended Looking forward to working with you again in the future.

Paul
15 July 2020  

 

David and the team made applying for a loan really easy, highly recommend.

Felicity
15 July 2020  

 

Aaron and Jacqui were great from the start. They guided us through the process and kept us up to date I thoroughly recommend these guys.

Daniel
15 July 2020  

 

I cannot speak highly enough of the team at Mortgage Choice Brighton. David and Helen have been absolutely fantastic.
This is my first experience in the property market and David has been with me every step of the way to answer all my questions with patience and a smile.
David is super responsive on both phone and email and he made sure my builder, conveyancer and bank had everything they needed to progress my purchase.
If you're looking for a broker who won't let you down or leave you waiting, look no further than David Coates. Thank you so much David

Chelsea
16 July 2019  

 

 

David has been excellent to work with. He has explained things clearly to me, has been responsive and has achieved an excellent outcome at a time when banking conditions have been challenging.
I do not believe I would have been able to get this outcome without his expertise, help and support.
Thanks David.

Andrew Domec-Carre
01 July 2019  

 

 

Great service, very pleasant experience first time round and again on my refinance, and car loan.

F Quiroz
01 July 2019  

 

 

David Coates was extremely obliging, helpful and efficient.

G R
04 June 2019  

 

 

Thank you for all your help over the years with mortgages, car finance and re-finance's. We would not have been able to get the mortgage without you and we certainly would not have saved as much money without you. Thank you!

G Cairns
30 April 2019  

 

 

David and Helen were great. Talked us through each step and was patient with us, especially when we had troubles getting all our paperwork together.

J Yani & T Brega
19 March 2019  

 

 

Once again quality service and advice

A&T Levett
27 February 2019  

 

 

David and team were fantastic with deep industry knowledge and ensured a great experience.

K O'Sullivan
27 February 2019  

 

 

Thank you David for an excellent service experience

M Donegan
07 January 2019  

 

 

I will always go to David for any further home loans I might require. He has been fantastic to deal with.

M Van Kerkhoven
13 November 2018  

 

 

David has helped us with four mortgages and a car loan over the last 15 years. We wouldn't go anywhere else when we are next looking for new finance.

Anonymous
04 September 2018  

 

 

David went above and beyond helping us with this loan, even to the extent of travelling to us in Ballarat to sign the papers. He is an extremely dedicated, professional asset to any business.

GR
04 September 2018  

 

 

Great customer service - helped a lot leading up to settlement

N & E Boyle
29 August 2018  

 

 

David and his team have always been a great help for us as we navigate our way through mortgage and borrowing options. Many thanks!

KM
11 July 2018  

 

 

Very efficient service. Everything went smoothly.

DP
11 July 2018  

 

 

David and the team were easy to deal with, quick with any issues. David explained everything really well in the initial interview and set out all the options and what they entailed.

C & S Green
11 July 2018  

 

 

David and Danielle, we really appreciate everything you have done for us. You made buying our first home in Australia as easy as 1, 2, 3. Thank you!!

D & H Godwin
28 February 2018  

 

 

Very happy with service provided by David and team. Prompt in communication and replying to any questions.

C Terrens and W Brownlee
19 January 2018  

 

 

Personalised and attentive service and customer support. Very happy with outcome: lower percentage and much better loan product.

L & A Kuyunzhi
19 January 2018  

 

 

Everything went smoothly, everyone was very helpful and professional.

S & P Clegg
19 January 2018  

 

 

The team at Mortgage Choice made me feel supported from the beginning and took care of everything. The team was approachable, friendly and knowledgeable. I would have no hesitation in recommending them to my friends, colleagues and family.

Sophie
19 January 2018  

 

 

Very happy. David and his team are professional, supportive and friendly. This is the second time we have used David's services as we are very confident we are getting the best service and advice.

D & S Stephenson
19 January 2018  

 

 

The team at Mortgage Choice were amazing - friendly, helpful and kept me up to date with how everything was progressing every step of the way. Very happy!

Ellen Smith
16 December 2017  

 

 

As customers in a unique position of living and earning internationally we benefited from seeing a range of options in one go rather than having to approach many banks.

T Walker & M Young
16 December 2017  

 

 

I was impressed by the professionalism of the first meeting and felt comfortable that I was in experienced, competent hands. All staff members were great to deal with.

Melanie Douglas
16 December 2017  

 

 

Even though our case was a bit more complex with me being on a visa, we received great service and quick replies.

C&S Hournum
16 December 2017  

 

 

We had an atypical experience because we came to you at the very last minute in relation to obtaining finance to purchase our first family home. We were no longer happy with our existing broker who had seriously let us down two days prior to an auction for a home that we had our hearts set on after looking for over 12 months.

We initially called on a friend's recommendation and were quite desperate because time was against us for an auction the next day. We found David to be extremely helpful providing extremely useful information straight off the bat that had not been offered to us previously. At the time, I noted that this sounded like it was quite standard, however our previous broker had not offered us any similar information and I already felt like I had made a good decision making the phone call.

Our discussion greatly assisted my partner and I to make an informed decision and we immediately felt like you were trusted advisors with very sound knowledge of the best way forward. In addition, you were available for an extra conversation on a Saturday when we were totally new “potential” customers with no working history or real relationship.

Once we had made our purchase the process for obtaining our mortgage was a seamless, fast and easy experience. We would not hesitate to recommend your business to friends and family in the future.

Thank you again for all of your assistance.

B Elston and J Di Battista
16 December 2017  

 

 

This was the smoothest transaction I have experienced with home loans so far - minimal fuss and quick, efficient turnaround

D&T Hanna
16 December 2017  

 

 

Friendly, professional service. I had full confidence in the financial advice I was given for both my mortgage and income protection.

C Franchi
16 December 2017  

 

 

Great service - knowledgeable, plain English, easy to contact and excellent at following up/updating on loan progress.

A Ellis
16 December 2017  

 

 

David was very accommodating by visiting us at home and taking the time to explain all of our options clearly to us. He stepped us through the process clearly and made buying our home an easy process - no dramas!

L&J Burns
16 December 2017  

 

 

David and Danielle were great. As first home buyers we had a heap of questions and they were very patient and helpful throughout our process, often working on various possible scenarios for us.

T Gill & E Perrett
16 December 2017  

 

 

Very helpful service and quick response at all times. Helped me get back into own home at 60 years of age after renting for nearly 25 years.

K Burnham
16 December 2017  

 

 

The whole team did a great job helping me find my first home. Thanks to David Coates and Danielle Lyons and team for the support.

B Wadhwa Chander
16 December 2017  

 

 

The following attributes make your service outstanding:
1. Immediate response to client requests
2. Time efficiency
3. Commitment to finding the best solution
4. Honest appraisal of clients financial circumstances
5. Ongoing support with following up on each step of the process

I Pajkic
16 December 2017  

 

 

Very prompt, and extremely aware of my needs. I felt informed at all times and found all of my communication with all staff to be professional at all times.

J Miles
16 December 2017  

 

 

Friendly service, helped with a complex loan and flexible with after hours meeting times. Thanks again David.

G & N Esler
16 December 2017  

 

 

Very professionally handled. No effort whatsoever needed on my part. The five week settlement went very smoothly.

J Ferreira
16 December 2017  

 

 

Very stress free transfer. It was great to hand the documentation side of things to someone who knew exactly what needed to be done.

C & M Stewart
16 December 2017  

 

 

David and his team have been very professional and informative throughout the whole application process through to loan approval. He has gone above and beyond with all our queries and understanding what we want.

N Loh & WS Loh
16 December 2017  

 

 

David came over and was super helpful. We knew accurately what we could borrow and adopted his recommendation for our needs. Melinda was also great over the phone and could help us whenever we had questions.

C Brown & C Downes
16 December 2017  

 

 

Being a new property investor, I needed hand holding and was not made to feel I had asked one too many questions. Patience of staff is much appreciated as well as being followed up.

C&E Taing
16 December 2017  

 

David Coates from Mortgage Choice came to me highly recommended from my employer at the time and I have been so satisfied with his experience, expertise and customer service that I have recommended him and Mortgage Choice to a number of my friends as well. I have used David twice in the past 6 years for two property purchases and will continue to seek his advice and services in the years to come.

Emma
17 July 2014  

 

I used to think that broker only helps one to get discounted home loan from banks , but David has proved me wrong he guided us from the beginning to the end, explained to us on almost every aspects about buying a property and gave good suggestions at every stage. We are very pleased and impressed with his professional service, and will definitely recommend to our friends.

Chao
17 July 2014  

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