Reviews
Average client rating
4.7/5 From 138 Reviews
Jeff has been an advisor to my family for many years. Recently he assisted me in buying my first home. He readily answered all my questions and kept me well-informed of the process. Jeff was personable and patient, and I thank him for his guidance.
Jeff was an incredible help to us in purchasing our home. He took the time to visit us and make sure that he completely understood our mortgage needs (on a Saturday - which I thought was above and beyond!). The mortgage he found us was rather niche (fixed term but with 100% offset) and I don’t think we would have ever found this ourselves.
Jeff also kept us updated throughout the conveyancing process and was ahead of the solicitors in flagging which paperwork was causing hold-ups.
Jeff also seemed like a genuinely lovely guy. My boyfriend used him for a property purchase previously and we went back to him in 2021 because of what great service he provided that time (over a decade ago). Hoping not to have another move but if we do we will definitely speak to Jeff on the finances. Strongly recommend Jeff - a genuine and honest bloke (in a sector I don’t usually trust!)
Another wonderful experience dealing with Jeff, he is very knowledgeable and provides clear updates and timelines.
Highly recommend Jeff.
Many thanks to Jeff who once again helped us with a loan and we are now in our own home! We really appreciate the work he did for us in securing a loan we are happy with, but more importantly allowing us our own home.
Jeff was fantastic, this is the 3rd time I have used him and wouldn't use anyone else.
I have utilised Jeff’s advice for a number of home loans, and I have always found him to very approachable, informed, and independent.
I would not hesitate to recommend Jeff to family and friends.
Jeff has gone absolutely over and above to help us get the right solution and has tailored the products to our specific needs. We are incredibly impressed with his dedication and willingness to go the extra mile for us. He is always available for conversations and help. I can recommend him extremely highly indeed.
Thanks Jeff for helping us get everything sorted so quickly with our new loan. It makes it so much easier than trying to negotiate it all ourselves. Thanks for always replying to our questions/calls so promptly.
My family and I have used Jeff Austin\'s services before and he is our go-to mortgage advisor, so we are repeat customers. We have recommended him in the past and would not hesitate to do so in the future.
From my perspective (having complicated investment mortgage loans), what I really like about the service is the selection of possible loans and the assistance in going through the application processes which would otherwise be challenging and burdensome.
Jeff was always ready to help. He offered informed and friendly service throughout the whole loan process.
I have always found Jeff very informative and helpful
Our family are extremely happy with the results of Jeffs efforts in finding us a loan that fulfills our unusual situation where others could not. We found Jeff to be open and forthcoming in our many queries and we would thoroughly recommend him.
After my experience dealing directly with the bank and being unable to settle due to bank errors, I was very pleased with the efficient way Jeff handled my loan. No problems whatsoever.
Great job Jeff!
Many thanks,
Megan
Jeff has always been a very professional person in all his aspects of loan advice and help.
Very helpful and open to answering all our questions. I would recommend him to everyone.
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Jeff has been assisting us with loans for the past 10 years and we are always very happy with his advice and fast service. We would recommend him to our friends without hesitation.
Jeff provided a great service, explaining the process and keeping us informed every step of the way.
We have used Jeff in the past and he has proven to be a valued partner through our house purchase. He is always contactable and very helpful through the process. My only recommendation is to provide a step by step list of everything that needs to be done, and by when. We had a hitch in that we did not submit some forms to the bank as early as we could have due to a misunderstaning of the forms being discussed (credit card application forms were not urgent but other application forms were). It nearly delayed the settlement at our expense, however Jeff did a great job in accelerating the approval through his contacts. My advice is you cannot be too specific with what forms are due by when, who has to sign etc.
Jeff was a great support to my fiancee and I during the entire process. Jeff was a great guide in helping us get the loan required for our first house. I have already recommended Jeff to many friends and wish him all the best.
Jeff was knowledgeable, concise and easy to work with during the whole process of the loan. I like the updated emails he sends to clients too.( economy, interest rate updates...
jeff always made time for me, a big thank you to Jeff
Jeff took the time to understand our needs and worked hard to provide a great deal.
you do provde great service. I have been dealing with Jeff Austin for about 6 years; I have recommended him to others and I wouldn't go anywhere else for advice.
Jeff is a really feat bloke, who has helped me and my family over many years, by organising and andvising us on all our loan requirements.
A big thanks to Jeff. He is always helping to answer all of the silly questions I have.
When we first approached Jeff in May 2012 with an urgent request by the end of the financial year he responded exceptionally. After subsequent delays in our estate settlement going into June 2013, Jeff supplied exceptional support and advice ongoing as well. At every step of the way Jeff was able to advise the best solutions and advice at every change in the wind.
Jeff was great at communicating with me through the process of the loan however I sent him an email of inquiry around the time of settlement on my property & he never responded. I felt disappointed by this as he had been recommended by friends & I had chosen to work with him over other options.
Jeff has always been very heplful with my financial requirements. I have recommended him to several work colleagues. If I cannot contact him directly, he returns my calls within an acceptable time.
Excellent service - pity about the bank he chose but I am more concerned with his service which was fantastic.
This is the second time I have used smart line Personal Mortgage Advisers.
Jeff was fantastic, he rang me back straight away. He kept me fully informed through the process. I have full confidence in him.
Jeff has been our adviser for a while now. He is very approachable, can answer any question knowledgeably, knows our needs well and is able to get the process underway quickly and efficiently. We feel we have been in good hands.
Jeff Austin was a great help in purchasing my first home. I will 100% reccomend him to anyone I know that needs finance.He would do his best to answer my calls, If I couldnt get a hold of him I would always recevie a return phone call within hours. Thanks again
we've used Jeff several times over the past 12 years and wouldn't think of going anywhere else. He's excellent.
Jeff Austin went above and beyond what was expected in setting us up with our loan. After a few false starts - having missed out on a couple of properties at auction - it would've been easy to dismiss us as non-serious buyers and not worth wasting any more time on; but Jeff persevered with us and continued to support us until we found our home. We've since recommended him to many of our friends.
Greatly appreciated Jeff. The communication was not as smooth/easy when Jeff left to go overseas, although Jeff's communication about that change and the loan until that point could not be faulted. Ultimately, very pleased with the outcome. thanks.
Overall very pleasant expirience.
Jeff is always been available to discuss our needs both by phone and in person and he has done this for us for many years.
Coming in pretty much blind to the whole process, the advice Jeff gave us was more than invaluable. Put it this way - I normally never bother to fill out these questionairres but I am so greatful that I'm more than happy to!
Service was prompt and professional.
Once again Jeff has been a great help.
Jeff Austin is always extremely, helpful, friendly, thorough, patient and most importantly approachable. Jeff makes it easy to understand the commitment you are entering into as well as providing a very professional service. I would and have recommended Jeff to friends and family !
Unbelievable service. always avaialable to talk to.
Jeff was able to negotiate a loan that we could not have obtained by going directly to the bank.
Was a great service - I have been recommending Jeff to all our friends and family.
Jeff was accessible throughout the process and was able to provide an insight to the process in order to understand why things worked a certain way.
Fantastic service
We have since used Smartline to refinance our loan for renovations - you Jeff has been more than helpful every step of the way. I would (and have) recommended his services to other people.
Jeff is almost always contactable and if he isn't he will return my call usually within an hour or 2. But the main value I find in using Jeff is that I have complete trust in him which I can't say for many other people that I deal with financially.
Geoff could not have been more helpful - in fact we have used Geoff before and have indeed recommended him to family and friends who have also used Geoff. Always available when we needed to contact him. Excellent.
We are very happy with our consultant Jeff Austin. He helped us with our 1st mortgage 8 years ago and has kept in contact with us over the years. We definately would and have recommend ed him to others.
Jeff explained things very well, and was quite patient as my partner and I got our heads around the whole process. The only part of the process that wasn't particularly transparent was the way the bank structured the final loan amount -- we weren't given
Tim Austin provided outstanding customer service. All customer service industries should model his approach. Smartline are fortunate to have him in their team
easy. came to my house. have used jeff twice before & would use him again & again. did all the homework for me ; i just signed on the dotted line
excellent service ;
I am surprised you even bothered asking how I felt about the treatment I received from Jeff Austin and Homeside Lending. I will never use either again. Would you be so kind to have my name removed from your mailing list, it only makes me boil whenever a
I have already referred Jeff to two others
Jeff Austin was always available for us and came over whenever we needed. He was a great help to us as we were absolutely clueless and still can't quite believe we own our own house.
Could have provided more information on the loan product deemed most suitable up front.
I had an issue with how some of the paperwork was followed up on (and us not kept up to date on its progress) and that Jeff never contacted us to see if everythign was ok after the initial stage, but I did address this with Jeff and am happy with his resp
We have been very happy with Jeff Austin. Very proffesional but at the same time very friendly with a genuinely likeable personality. Thank you.
Jeff is a great person, very well mannered and approachable.
I liked the flexibility of my consultant, & the fact I was offered a range of loans with pros & cons for each. As for improvements it may help if you supply applicants (especially first time applicants) with a one page flow chart explaining the end to end
The initial service was very prompt and useful. All parts of the approval went smoothly. I did not understand that we would still need to visit the bank to complete the documentation. We could have completed on our own but we wanted some guidance to "get
Due to the good service I receive from my consultant I have refered three of my friends and family members to him. In doing so my consultant has managed to provide a total of 5 loans, whilst this is good business for him and the various lenders I would ha
would like to know what other services available. eg personal loans,credit cards etc.
All that you gave us was a "street price" basic loan with the anz. We believe that we are worse off for following your advise and are looking for a better deal.
Jeff Austin really went the extra mile for us. He gave extremely useful information to help us make our own decisions. He spent hours with us at a pinch. When the whole settlement looked like it was going pear shaped in the last seventy two hours, he real
Informal, easy service without "hard sell". The bank could have been more helpful with explaining details of linking cards, e.t.c. (but this was not really Smartline's problem)
More personalised service. We're fairly new to the game so we needed a little more support than what was offered.
Jeff Austin was GREAT!!! when I really need his help he was always available no hassles. I would definately recommend him....
To be honest we're not sure whether we got the best home loan - however it seems pretty good so far. We weren't presented with a wide range of options - only two. Maybe there weren't any others on the market worth considering? Nevertheless we are happy an
Our Consultant was Jeff Austin. We have used Kef several times now for our loans and have and will refer his services to others.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
