Reviews
Average client rating
5/5 From 86 Reviews
Ken was a delight to work with, went out of his way to assist and was very responsive - highly recommend Ken for your mortgage needs.
We had a great experience with Ken. Very quick, clear communication. Everything was done on time and explained in simple terms. We got the mortgage at our age 50-60 that we thought we never could get. We would highly recommend Ken as a broker.
Ken did an amazing job finding a mortgage for our dream home. The communication was great. I can highly recommend Ken.
My partner and I purchased our first home with Ken's assistance in April this year. We have nothing but great things to say about Ken. We had no idea how to go about the process of purchasing a place but Ken was able to explain things to us and ended up getting us a great rate. We are now happy first home owners thanks to his help.
Highly recommend seeing Ken from mortgage choice, he honestly made applying for a house easy, Ken done all our hard work and found the best suited provider for us. Will only ever use Ken for future purchases. Cannot thank him enough.
Without a doubt the best broker I have ever dealt with and the only broker I will ever deal with. Ken is fast, efficient and hassle free. Offering the best and realistic advice when we have had to refinance our home loans. I have recommended him to number of friends who used him to help purchase their first homes and they too were very impressed at how Ken goes the extra mile.
Would highly recommend Ken, he is the best
Ken was absolutely amazing. As first home buyers my partner and I felt very lost, but Ken was always happy to talk us through every step. A very polite and friendly man. He definitely knows what he's doing and helped us secure our little slice of heaven.
As a first home buyer working with Ken was brilliant, he made the whole process easy and enjoyable. Ken was more than happy to answer all of my questions and explain the process to me. He made sure we knew to reach out to him at anytime and made sure he was available for us. I would absolutely recommend Ken's services to everyone. Thank you again
I cannot recommend Ken enough. I spoke with him last September for what I thought was going to be a quick conversation about being not ready to buy and was just looking for what I needed to do in the next six months to get ready. Within 8 weeks I had an offer accepted on a place. As a first home buyer, Ken was fantastic at settling my nerves and explaining everything. He was easily reached by phone and always prompt to respond to my messages. I am so glad I pushed ahead quickly as I was close to being priced out of the area I bought in. Five stars.
Buying a first home is an insane process and Ken was the most helpful person we could have had in our corner. He was there every step of the way, and explained everything in the most easy-to-understand terms for a layman like me.
My highest recommendation
Really wonderful service from Ken. He is friendly and extremely helpful. We have used Ken's services since buying our first home 3 years ago. I really appreciate how he puts things into easy to understand terms and lays out multiple options to you. I would highly recommend him to my friends and family and anyone else looking for a really helpful advisor to assist throughout the various stages of home ownership. I can't praise him enough.
I want to share my experience of what can be stressful and overwhelming...buying a new property. What can I say Ken Pumpa is the best
He is very knowledgeable with all finance matters, having worked many years in the banking and finance sector. He has access to many financial institutions and genuinely has your best interest at heart. I came to him with an unexpected urgent matter and he helped me out straight away. Ken's comms are prompt and regular. He is great at explaining the legalfinance jargon that hurts my brain in a way that I can understand. He's very accommodating and always says, If you have any questions or issues, just call my anytime.
He has made the whole process of purchasing property and transferring lenders less stressful and smooth sailing not that I was buying a boat, but you know what I'm saying .
Cheers
Tracey
Ken worked tirelessly and was all to happy to talk with me at anytime. Ken was instrumental in getting the right product that would suite our needs for my partner and I to achive our goals.
Thank you again Ken, it's been a great journey.
Sue and Terry Smith
I work in the finance industry with many options at my disposal. I only use Ken as I know he will always provide the most appropriate options, putting my best interests before his own. 100 trust.
I have referred family and friends,...same result,....10 Stars
I would highly recommend Ken in providing advice when purchasing your next property. Being small business owners and being questioned big time by the banks, Ken ensured we had all our paperwork in order, quick turnaround from his end and all went smoothly at settlement. Ken is extremely knowledgeable having worked in the industry for many years and was a dream to deal with. Thanks again Ken. My husband and I will definitely call Ken again with our next property purchase.
Ken was extremely helpful in the process of buying my first property. He took me step by step through each stage and made sure I clearly understood everything. He stopped at nothing to make sure I received the best outcome I could and that I was happy. He talked me through the different options and made sure what I picked was the best option for me. I would highly recommend Ken as your mortgage broker.
Ken has been assisting us with mortgage products for 20 years. Before that we tried other brokers, but they were challenged by our own business status. Ken has always been can-do and able to secure us the best deals. He even proactively approaches us when he thinks we could benefit from refinancing, even when it doesnt personally benefit him. On top of his technician skill, Ken is smart, funny, dedicated, obliging and engaged. You couldnt find a better broker.
Always helpful and across all aspects of home lending. Would happily recommend and use again
Working with Ken was excellent His friendly and professional service made the process of buying my home simple and efficient. I would definitely recommend him to friends and family, and will definitely be requesting his services in the future Thanks Ken
Ken was fantastic to deal with right from the get go he was proactive in providing the right advice for us in the purchase of our investment property. Strongly recommend Ken to our friends and family. Garreth B
Ken was so down to earth and pleasant to deal with. He made the process simple and easy. As a first home buyer, I had lots of questions. Ken was very contactable and had the answers to all of my questions. Cannot recommend him highly enough.
So very helpful throughout the process. Very informative & friendly.
Ken is a great communicator and so helpful in making you feel comfortable with the burrowing process. I have used Ken many times previously and I will continue to ask his professional opinion in the future. If you are unsure of how and why of - Ken is the guy for you!
Ken was an absolute lifesaver! He was able to get my partner and I approved for a home loan in such a short amount of time and we will always be grateful for his above and beyond efforts.
Ken went above and beyond expectations. He was a pleasure to deal with.
We just bought our first house and we were lucky enough to have Ken guide us through the process. Ken was professional and knowledgeable - all while dealing with our ‘silly’ questions. It really felt like he had our best interests in mind every step of the way. We would highly recommend Ken and really appreciate the prompt responses we got to any questions we had throughout the process.
Ken was amazing. He was more then amazing. I'm so grateful to have been able to have Ken on my team
I don't often take the time to complete surveys and rarely recommend anyone or any products, but have recommended Ken to friends. Ken is brilliant to deal with, has great advice and pursues our best interests when dealing with lenders. Will definitely call Ken when it comes time again to look at renewing our mortgage.
This is the second time I’ve secured a mortgage through Ken. He provided excellent friendly service and seems motivated by a genuine desire to help people. He takes time to understand where I’m at and what my priorities are to provide responsible and fully-explained options. He has also assisted a number of my friends and associates - all of whom have appreciated his help and advice.
Ken was fantastic, very personable and easy to chat to.
Thank you Ken, it was a great result and you were a great pleasure to deal with. available at anytime you help us over the line with the all right advice. thank you again.
Sue and Terry
Ken Pumpa exceeded our expectations. Prompt and professional throughout the entire process. Thank you Ken for providing us confidence and security through our home buying journey.
Ken was great for us with choosing, applying and setting up our loan with advice, working us through processes and always being readily available. It was super handy that he was able to come to us and would definitely recommend him to everyone.
Ken is the Gold Standard for a Broker. Super knowledgeable, highly responsive and a great guy to boot. Can't recommend him more highly.
We had an awesome experience with our advisor he was very helpful, contactable when we needed, gave us great advice & very friendly.
Ken is very knowledgeable and efficient, our loan was a little tricky but he put us thorough to the right lender and it was approved a head of time. It was just simply and easy process thanks to him. We would high recommend Ken any day.
Ken was amazing, so helpful, friendly and most of all he was honest and trustworthy, I entrusted Ken with all the mortgage requirements and documents. I would recommend Ken to any friends or family member.
Very pro active and professional
Ken was wonderful and very informative and helpful. We would definitely recommend him to others
Ken was prompt, informative and followed through on all actions. The experience and process was excellent
This was our third time using Ken and again he did a great job getting our mortgage needs sorted. We will use Ken again and would recommend him to anyone.
Ken was extremely professional and helpful throughout the whole process, highly recommended
Ken Pumpa has looked after me and extended family for a long period and we hold him in high regard. Nothing is too much trouble and he is always very timely in his work . Does a great job.
Ken helped us to try and negotiate a better interest rate from our lender. When the lender did not move, Ken got us a better deal from another lender. Whilst moving lenders is a hassle, Ken made the process (for us) fairly effortless. He is efficient, knowledgeable about various lenders and their products and is great to deal with. I would fully recommend him.
Hi, Ken Pumpa was my adviser and he helped me considerably. My working hours are long so Ken did all the leg work and kept me up to speed with what was happening with the process. Ken also looked into varioue options but found the right option that worked for my circumstances. I would not hesitate to pass Ken's name onto friends and family in the future.
Cheers,
Jason Adams
Could not thank Ken enough, or speak highly enough of Ken. Fantastic in every aspect of the process - from start to finish.
Ken Pumper was faultless. We couldn’t have asked for more.
Ken Pumpa was helpful, informative, transparent.
Ken is a cracker. Couldn't ask for better service.
Ken was very respectful of my priorities and took the time to understand my lifestyle and plans. He worked with me to choose a product and was very helpful anytime I had a question. I’ve already recommended Ken to a few people.
Ken was a willing communicator who really simplified the process and made it easy for us to understand. He performs well under pressure and knows what his client's interest lie.
Ken does a great job. Cant recommend him highly enough
Ken was able to answer all my questions promptly and accurately. He made the loan process stress free and I was very pleased with the loan package that resulted. Cheers Ken!
Ken has done a great job in helping my wife and myself get our first home loan, we would recommend him to anyone.
Ken was brilliant in helping us find a cheaper interest rate on our home loan. He was quick and efficient and a pleasure to deal with. Smartline home loan were very helpful.
Ken was a person not a sales rep when helping me and my wife because I am not school educated and he talked us through each and every aspect of the loan he did not look down or belittle us for being common people ( The MAN SHOULD Get A MEDAL) the thing I like most is he was always in contact with phone calls and texts. The scores i gave are a true reflection on how i feel about the service my wife and i both received from KEN...
Ken at all times showed professionalism, was courteous & understanding of our needs. He kept us informed throughout the whole process & helped us to choose the right solution for us. Ken continued to support us when we were required to fill in the mounds of paperwork, helping us to understand what was needed to finalise the process. We would highly recommend Ken to anyone looking to refinance.
Really appreciated Ken\'s extensive knowledge and experience in the home loan industry. Ken was able to answer all of my many, many questions and was happy and patient in explaining things to me. I will definitely engage Ken\'s services again in the future.
Ken was great to deal with and our application went through without an issue. We have already recommended Ken to friends and family.
Ken was wonderful with helping me organise my finances. I could not have done it without him. I will be recommending him to everyone I know who\'s looking for an advisor. Thank you very much Ken
Even my lawyer was impressed with Ken\'s availability. He also once met me down at the dogpark to return some documents as we were very time poor.
But most of all, we have absolutely ridiculously good mortgage rates!!!
I will recommend Ken & Smartline to any and all I know that need brokerage
It was a seemless refinance. Ken went above and beyond all expectations. I have already recommended him to family and colleagues. The appreciation gift for my business was fantastic. He is an adviser that does really care and appreciate his customers.
Ken kept me fully informed throughout the whole process and knew what he was talking about. I had a lot of questions and Ken answered them straight away with authority.
It was comforting to know Ken has been in the industry for a long time.
I will be recommending Ken to anyone who has finance needs.
Very prompt, efficient and helpful service throughout process.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
