Reviews
Average client rating
4.8/5 From 53 Reviews
Paul was fantastic to work with and I have already recommended his services to friends and family
Great service - very approachable
Paul has been great through the whole process from start to finish, quick , clear and readily available via either phone and email.
He put forward viable options and helped us with multiple loans which we feel gave us the best value.
Excellent professional service and a great person to go with it
Can't even begin to explain how grateful I am for everything that Matt has made happen for me.
Matt was able to make my dream a reality by helping me move out of the rental I had been occupying for 9 years and into home ownership, something I thought would never be possible for me!
Matt and I had initial discussions in November 2021 in regards to the possibility of moving into home ownership as I had received some money from my late Mum's estate. Come March 2022 Matt was able to secure me a spot in the First Home Loan Deposit Scheme and now in May 2022 I can proudly say I have moved into my first ever home!
Matt was beyond helpful and supportive every step of the way and was always happy to answer my multiple questions a day and completely took the stress out of buying my first home.
I would definitely recommend Matt in a heartbeat to anyone looking for a Mortgage Broker!
Ours was a retired person's loan, which of course made it more difficult!
Phil was fantastic, taking through all parts of the process, was available to us at any time.
I doubt we would have proceeded, if not for Phil's help.
Exceptional service, which was much appreciated!
Paul Egan is an absolute professional - I will continue to engage his services into the future - thank you!
Our SmartLine advisor was easily contactable and patient with us throughout the process. We really appreciated his knowledge and guidance.
Brilliant service from Paul under some rushed timelines. Always available to answer our questions and knowledgeable every step of the way. Made a very complex process easy and understandable.
Paul was just fantastic. He helped me in every step of my property journey and was always able to help. I also told me friend about Paul and he also helped him buy his first property.
Matt was fantastic, and helped us achieve exactly what we needed to do. Was always contactable and available for advice and recommendations. Have already had my daughter speak to him.
Paul Egan was very patient with me and did an excellent job finding the right solution for my needs. He was always prompt in responding to my questions and kept me updated throughout the process
Cant speak highly enough of Mathew Baker and the support he provided during my loan process. Professional, prompt and informative and would highly recommend Mathew to anybody looking for a home loan!
Cannot say enough great things about Matt. He made this whole process stress free and provided amazing advice. We really appreciate the time he would always give us.
I could not rate them highly enough. Efficient communication and guidance through the whole process. It was very reassuring to have Matt from Smartline on our side.
Professional, prompt and knowledgeable service. Thank you Paul E.
Paul was extremely punctual with his replies and educated on everything I had to ask him
Matt was a great help and communication was first class throughout the process
Great advice - quick easy information. All conducted in a professional manner
We have been working with Matt Baker during a very challenging home loan process, which saw us purchase house and land in Torquay only having to sell our land and purchase a new block. Matt’s been supportive throughout, and we would recommend him.
In what was an unusual/challenging set of circumstances, my advisor went above and beyond in efforts to secure my new loan. I was very satisfied with the outcome, new lender and the new interest rate.
Thought-out the whole process my advisor was more then helpful! Went above and beyond, he made it so easy and considering it was my first house he made it all very manageable
Very happy with Matt's customer service especially during Covid pandemic, always communicated and updates through email or phonecalls also through the process.
I will keep his number for future references, Highly recommended.
Matthew did a great job at getting my finance organised, I had a somewhat complex financial portfolio and Matthew worked at getting a solution on the table.
Thank you Matt for your very prompt service and always keeping us up to date with where our loan application was at. I would recommend your services highly!!
Matt is very pleasant to deal with, he throughly researched our options and found us a better deal for our Homeloan.
We found our adviser Matthew Baker to be very attentive, with customer service skills. We had some quite challenging things arise during the set up of our loan, and Matt was always quick to follow up with real urgency.
Personable and easy to engage with, providing a personalized approach.
I know the mortgage offer was a draft offer, the offer rate did change and this should be highlighted during the reviews and the credit card bonus points should be included in the deal.
Otherwise I don’t want the Macquarie bank credit card, it just impacts my credit rating with an extra credit card.
Overall excellent service and Matt did a great job.
Matt went above and beyond my expectations and has secured my future for myself and my children. He has done more than given us a house loan. He has given us a positive future.
Matt was friendly, courteous and kept us well informed throughout the whole process. No request was too hard. I'd highly recommend him.
Matt Baker was very accessible and professional. He worked hard to find the right option for me and was very customer service focused. Would recommend him strongly and do business with him again
very prompt and efficient
good communication throughout the process
Everyone at Smartline is friendly and extremely helpful. we have been clients for over 14 years. Thank you again for your great service and friendships.
Matthew was professional to say the least, we are grateful for all his hard work!
I was hesitant about discussing my requirements with anyone at all, but Matt was immediately reassuring & helpful from the very first phone call.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
