Reviews
Average client rating
4.9/5 From 101 Reviews
This is the third mortgage we have arranged with Merilyn Holmes (one 15+ years ago, one approximately 14 months ago and this most recent one) and on each occasion the service has been absolutely fantastic in all regards. We could not recommend Merilyn's services more highly.
Merilyn Holmes has been a wonderful Mortgage broker for my partner and I purchasing our first home. I was given Merilyns details through a work colleague who spoke highly of her. It truly has been an absolute pleasure to deal with Merilyn and her team and a blessing to have her supporting and guiding us throughout our home buying journey. We are both very appreciative of the efforts and on going support we have received. We highly recommend Merilyn and the Mortgage Choice team to friends and family, Thank you
Merilyn Holmes has been a wonderful Mortgage broker for my partner and I purchasing our first home. I was given Merilyns details through a work colleague who spoke highly of her. It truly has been an absolute pleasure to deal with Merilyn and her team and a blessing to have her supporting and guiding us throughout our home buying journey. We are both very appreciative of the efforts and on going support we have received. We highly recommend Merilyn and the Mortgage Choice team to friends and family, Thank you ??
This is my second mortgage with Merilyn and once again her approach to dealing with stressed out home buyers was second to none.
She’s always available for the silly questions, checks in regularly and keeps you informed of what step we are up to.
I always recommend Merilyn to My friends as she makes the process seem so stress free and easy.
Merilyn was absolutely incredible through this whole experience. We knew nothing about home loans before speaking with her, and now feel very empowered with the knowledge she provided to us. She was always willing to speak with us and answer our questions.
If I could give merilyn a higher rating above 10 I definitely would, She was lovely and smashed out everything that had to be done. Definitely recommended
Merilyn was the most friendly, professional and approachable adviser we have ever worked with. She took the time to understand our personal situation and used that info to recommend a specific home loan to us. She went far beyond what was expected of her and even though our loan was granted in record time, she still keeps up to date with progress during the building process. Working with Merilyn has been an exceptional experience, she really takes ownership and gets things done. Well done and thanks for being on this journey with us!
Merilyn understood the urgency with settlement and worked hard to get fast results. She also gave me very helpful suggestions and made me aware of possible pitfalls with the several options I had in front of me. I'd highly recommend Merilyn!
Merilyn has been a wonderful advisor throughout this whole process and spends the time to make sure you understand what is required.
Highly recommend to anyone!
Merilyn was easy to deal with and went out of her way to help us
I had an amazing experience with Merilyn! She went above and beyond with a rather tricky settlement. She worked with me every step and explained everything I needed to know in a simple and easy to understand way.
Merilyn is an excellent mortgage advisor and went above and beyond to provide a great service. She is highly professional and I will recommend her to my Friends and Family.
Merilyn is very personable and comes to your level of understanding. This is my first home loan and Merilyn was more than helpful throughout the whole process. Highly recommend her services to anyone.
Merylin was absolutely wonderful to deal with - her patience, professionalism, expertise are second to none. We are extremely happy with her advice and service and would definitely recommend her to anyone who is in the process of buying a house.
Can’t say enough good things about Merilyn. Helpful, organised, knowledgeable.
Merilyn has been a fantastic mortgage broker for us. She has been always readily contactable and reliable. She was able to sort our our building and land loan to suit our needs. Would highly recommend merilyn to our friends and family!
Merilyn was great to deal with through the whole application process and blew us away with a great result. I would recommend her to anyone
Absolutely loved having Merilyn help with our mortgage needs. Would highly recommend to friends and family.
Our experience was great i would strongly recommend Merilyn to any one whether you are after simple loan structures or more complicated loans structures for investing.
Merilyn Holmes was recommended by a real-estate agent whom never met her but heard about her from number of client's, decided to contact her and she came over the weekend and was extremely nice and informative and never pushy. She answered all our questions and gave us an advice on a specific product from a lender, I've contacted about 10 more different brokers and really did my home work but found out her first advice was the best we received so we went back and used her service and never regretted the decision since. HIGHLY RECOMMENDED BROKER
Couldn’t of asked for a better advisor she made it very easy and I couldn’t of done it without her
All round great! Would highly recommend to anyone
Very helpfull and extremely knowledgeable.
No areas of Improvement, Merilyn was absolutely amazing !
Thank you for being so helpful, knowledgeable, honest, easy to talk to and genuinely interested. You made the process so easy and stress free. Thank you Merilyn xxx
Excellent service and genetics
Merilyn is always available to give advice and is prompt in organizing documentations and liaising with the bank.
Merilyn was very great!! Very professional, but extremely friendly as well.
I really appreciated Merilyn taking time to thoroughly explain mortgage-related things to me in simple terms and just her up-beat attitude and friendly nature, it made the whole process so enjoyable.
Merilyn was wonderful, answered every query we had, shopped for the best deal we a extremely happy with her service
Merilyn was extremely helpful and I would gladly use Merilyn again for any other financial queries that I might need answered in the future.
Kind Regards
Mario Amaranti
This is my first build and so my first experience with banks/mortgages and Merilyn has been incredibly helpful throughout the whole process. She\'s always been happy to explain if I don\'t understand anything, she\'s been keeping an eye on the market to make sure there are no better deals out there for me and most of all she\'s taken all of the stress out of dealing with the financial side.
Merilyn was a great help to me. She helped me refinance my existing loan and some other debts. I don\'t think I would be able to do it without her.
Merilyn Holmes has now helped us on three occasions, each time providing absolutely top quality service. I thank her for all the help she has provided. For us, Smartline personal mortgage brokers have taken most of the stress out of dealing with banks. We highly recommend them. Richard and Anne Wheat.
Excellent guidance throughout the entire process and Merilyn went above and beyond her requirements to make sure this process was as easy and smooth as possible. Would recommend her to anyone and everyone ?? I'd buy another house just to have the support and guidance again!
From the very start right through to the final step I experienced nothing but the highest level of professionalism with extremely prompt service, I was completely informed every step of the way and was always kept in contact so I stayed 100% up to date through the entire process. The helpful friendly manner I constantly recieved was enough for me to realise I was in good hands and the final result was better than I had expected. I would with complete confidence highly recommend Smartline and Merilyn to anyone. Thankyou Merilyn
Merilyn was super informative and knowledgable throughout the whole process, she took the stress out of finding the right loan and made it easy and painless. She also found a much better solution than I could have done alone and gave helpful advice which made the costs of buying my land and building my house much more manageable.
Merilyn was fantastic. Definately the best person we dealt with in all of the sales/purchase process. Would highly recommend her as she made the experience exciting and made us feel 100% comfortable with our finances going forward.
Merilyn Holmes went beyond the call of her job. She was passionate about achieving timely responses from |ANZ, despite their tardiness. She is outstanding. I am recommending her to my colleaques already. she gets 11 out of 10 for going the extra mile. Peter Gregory
On the over all outcome , I would like to make a comment about the comitments of the bank and the lack of there part of the final putting together the whole deal. Merlin effecientsy was impecable and all our instructions where firmly written on the necassery forms for the bank to act upon . It is oviuos to me that the bank fail to put the instructions together. We had to viist the Bank to have our morgage payments update to fornight and the assistant insisted all other matters should be carried out by the broker. as the in home banks only deal with general enquires. Not on, When you have taken time to make an appointment to sort out the promblems. Still awaiting online banking complaint to be resolved. I find this situation very frustrating that no one knows who,s job it is for our new morgage to be correctly put into the system.
Hi Merilyn was a fantastic advisor, she made it her personal mission to sort out our finances, the advice she gave was definitely to maximise our borrowing capacity whilst keeping our LMI low. Having to sort 2 mortgages with equity from 1 bank and principle from CBA meant there was a lot of too and fro. I would recommend her services to friends and family. Also as we progress towards extending our home we will use Merilyn again to sort finances. Regards Brett
The service was outstanding and a great result with all the changes that were made
Thanks Rod
Merilyn is absolutely fantastic. Her financial support to us has been second to none. Her personal manner and dependable professionalism over the past decade has rendered her a permanent part of our family. Thanks Merilyn - welcome to the family!!!
Merilyn was not only friendly but allowed me to discuss my position, offered alternatives to assist me in my decisions.Merilyn showed a great deal of knowledge and acted proffessionally at all times. A very pleasant outcome resulted. Thanks again Merilyn
We were so happy with the service Merilyn Holmes provided. This was the third time we have used Merilyn for our home loan requirements and we would definitely use her again. Thanks.
Merilyn Holmes is a very genuine, lovely person who know's and does her job well no matter how complicated it is. Highly Recommend.
This is the third time that Merilyn Holmes has helped us successfully negotiate with the banks. Smartline has taken most of the stress and all of the hassle out of dealing with these institutions. I would highly recommend Smartline, and especially Merilyn Holmes to anyone.
Thank you for Great friendly service that soon had us moving in to our first home here in Australia. Regards Tim Daker
Merilyn, at all times was very professional and assisted and helped me understand the many facets of becoming a home owner. She was fantastic and I would definitely recommend her to anyone I know who is looking for a mortgage broker. Thank you Merilyn for being at the receiving end of my numerous e-mails and phone calls.
Merilyn went above and beyond what was expected of her. She was an absolute pleasure to deal with.
Excellent customer service and attention to detail. All follow up attended promptly.
good job guys ,,thanks to all youre help and god bless....
She is the best!
Merilyn has always beem help full and freindly and has achived any thing we ask.
merilyn returned emails/phone calls staight away, kept us up to date with progress. Felt at ease with her friendly, confident manner.
We always will use Merilyn and have recommended her & Mortgage Force to numerous friends already. Don't know how we servived without her!
Merilyn is readily available to discuss and review options. Although the ultimate decision is always with the owner her insite and assistance regarding the minefield that relates to Banking related finance is a welcome change. Throughly satisfied.
It was great that Merilyn was able to clarify how each option would work, and deal with the lender for us from a position of much broader knowledge than we could possibly acquire in the time frame.
find Merilyn Holmes easy to deal with and very professional
Jane was really helpful and comsidering the time of year I was really pleased that it was sorted in such a timely manner :-)
Merilyn went to a convention (or maybe holiday - who knows) in the middle of my loan application process so this may unfairly impact upon my low rating for her contactability. I informed Merilyn from the start that I wanted a quick approval and settlement
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
