Reviews
Average client rating
4.9/5 From 145 Reviews
Mike has provided me with exceptional service in the recent refinancing of my home loan. He secured for me a most competitive interest rate. Mike is efficient and professional, maintaining consistent and clear communication throughout the process. He is a man of great integrity and the best mortgage broker to manage your home loan.
Awesome job, finding us the loan that suited us. Thanks again Mike!
Mark P
Thanks Mike for all your effort and support through this process
We all got there in the end ??
Thank you
Mike Hannaford has exceeded our expectations once again. We were due to renew our loan contract and Mike secured us a better rate with a competitor and handled everything. We have been with Mike Hannaford for 20 years and would not consider using any other broker for our needs.
Mike was absolutely wonderful to deal with. This is the 2nd time we have used him. He is very thorough and takes the time to clearly take you through all the steps and any potential concerns. He went out of his way to meet with us where/when it was convenient for us. I will continue to recommend him and use him going forward if need be.
Mike is a brilliant, effective communicator who was able to meet several times to suggest the best loan solution that suited my specific needs and requirements. He followed all things up and made the whole process an ease.
As usual Mike did everything to make process smooth and easy. Keeping us informed and up to date with what's happening with our loan application. We are completely happy and will use Mike again when dealing with our bank.
I was extremely happy with the service that Mike provided for me, He went far beyond my expectations and worked hard to get me the best loan. He was friendly and respectful and highly recommend him to anyone that was requiring assistance.
Mike was fantastic to deal with and made everything easy for us
Mike has always been fantastic to help us with all of our financial needs
11 out of 10 again best ever thank you in these hard times
From the outset Mike went above and beyondto get the best deal for me and liased with the agent and conveyancer on my behalf during the settlement process, actually coming to my workplace on the day before settlement so I could sign some last minute
Having used Mike before and having had an excellent experience there was no doubt about using him again. Mike once again provided us with excellent services during a difficult period.
Mike Hannaford is so helpful and easy
Mike Hannaford was friendly, knowledgable and was available to provide advice
Extremely patient and resilient given the ridiculous processes and poor service of the banks we have to deal with. We could not have changed loans without him!
Mike handled everything from start to finish. He was always available to chat when we had any questions, no matter how silly the question was! I've already sent Mike's details to friends that are considering needing a mortgage broker. Mike was brilliant.
We've used Mike a number of times over the years and have always found him to be very helpful and arranging our finance has always been the least painful part of the entire moving process. He has the required technical knowledge and the motivation to make sure we are looked after with the best solution for our needs. We really couldn't recommend him strongly enough.
Mike was as always very helpfull and happy to discuss and answer all the questions we had.
We will recommend Mike to our friends and family for their financial needs.
Mike Hannaford has always gone above and beyond in helping me when re-financing my mortgage and I will continue to use him in the future. Mike is always very helpful and courteous and goes out of his way to assist.
our experience with both Mike and Shane was fantastic and their attention to detail and responsiveness helped make the process seamless. extremely happy with the service.
Mike was more than accommodating and very helpful in our loan process. Couldn't recommend him enough
MIKE was the best I have dealt with. it was a difficult job because of my past
and if I could give him a 20 out of 10 I would for all areas thankyou SMARTLINE and
especially MIKE HANNAFORD
yours STEPHEN WEBB.
Mike Hannaford has helped up over the years with house finance, re-finance, and everything else inbetween! We appreciate what Mike does for us. He makes our life easy as I don't have to talk direct to the banks. Mike gives us plenty of options and helps with what is best for us. He is readily available and has never let us down. Mike keeps us up to date with different processes, and explains it in my terms so I fully understand what is happening! I have no need to talk to any other adviser as Mike has our best interests at heart. I have recommended Mike to family and friends in the past and will continue to do so.
Mike Hannaford have been helping us with our morgage for many years with many houses bith homes and investments. Always reliable and helpful and put things in terms that are easy to understand. I would recommend him to anyone that needs any help with any loans. Could not commend him enough for his work.
Mike has been great to deal with. He puts all the best options in front of you and lets you decide which option you think is best for you. I like the fact your not pushed one way or another but you have all the information you need.
Mike was fantastic. He found a loan package at another institution that better suited our needs and when we wanted to change only a couple of weeks prior to settlement Mike delivered under a tight time-frame. We would highly recommend him!
We do appreciate Mike's help in all means. Any time we needed help,Mike was there. We do recommend Mike to our friends and colleagues because we have faith in his capability to go above and beyond in providing a great service.
Great service easy to contact and always ready to help
Mike is a great person who will help the through to the end. No stone left unturned.
Thanks for the great service and advice.
I thought the turnaround time took a little too long, but apart from that I was very happy with the service I received from Mike.
Mike did an amazing job and made sure our needs were met and we had the best possible loan - thank you!
Mike was extremely approachable and was fully aware of my situation. He was able to be contacted easily and was quick to response to any questions I had.
Mike has been our adviser for many years. His service is impeccable and we have recommended him to family and friends over the years.
Mike was outstanding with his attention to detail and customer service. He made the whole process of getting a loan easy. Would recommend him to others.
Mike was so helpful throughout the whole process. He minimised any stresses, promptly answered all my questions, and worked around my busy schedule. I am extremely happy with the product I received and was happy with the alternatives/options presented to me by Mike. Mike, as always, was a pleasure to deal with and I will continue to ultilise his service in the future. Thanks for all your help Mike!
Mike was incredibly thorough and explained everything to a tee. I had complete confidence in him and was able to contact him at any time. Could not recommend him any higher. I will be passing his details onto everyone I know looking to purchase a property. You should be extremely happy to have him as part of your team. Thanks, Alice
The advice and service Mike gave was wonderful.
Never having had to apply for a loan on my own before and feeling nervous about it ,
Mike made sure that the process was simple and easy.
I would highly recommend him to my family and friends
We are dealing with Mike Hannaford for more than 10 years now and as usual his service was fantastic.
Quick, informative and most of all personal in all what he did in regards of our banking needs.
We did and will in future recommend Mike to all our friends.
Best regards
Goran and Sam
Mike is very accessible and takes the time to understand customer needs and follow through with action. First class.
* Very flexible in arranging an initial meeting time with us
* Very simple and concise information was provided by Mike. * Extremely prompt arrangement of our loan. * Couldnt have asked for better
Mike was helpful at all times and provided easy to understand explanations of our options in a timely manner. He made the process easy and painless. Thanks!
We are very grateful to know Mr Mike Hannaford.If it was not for him, we would be in a bad situation.He helped us very well as well as few of our friends.
Mike is fantastic, I would not use anyone else. I have recommended him to my family and friend.
I was referred to use Mike from some family friends. He was excellent to work with, was really efficient and his mobile/on the road service was really helpful.
Very helpful advisor and a great person to talk to about the loan process
We have dealt with Mike a number of times, and will continue to do so.
Mike Hannaford from Smartline went above and beyond to help us find and secure the right home loan. He provided us with continuous updates and was very contactable if we had any questions. I would highly recommend Mike to my friends and family.
Mike is a great broker who is easy going and very informative in what he does. He not only got us a great deal, he helped us understand all about our mortgage.
We only had a short time to push our homeloan through before we added another dependant and couldn't afford a bigger deposit. Mike worked diligently the whole time and got us over the line. This will change our children's lives. This is the second time we have used Mike and I have already recommended him to other people.
Very diligent & professional. Mike pointed out errors on the contract that was not in his area of concern which saved time and money in the long run.
Mike made every effort to meet us when it suited us. He made everything very clear and it was such a pleasure to be able to understand all aspects of the loan procedure. We were so grateful that Mike made it a non stressful procedure. Thankyou Mike for making every effort in helping us through all the stages. Regards Vivien and Nicole
I have been dealing with Mike for 7-8 years, he has ALWAYS lived up to my expectations, he makes time when it suits me, gets the best deals and is incredibly patient. He will listen to my needs and help in every way he can. He has been fantastic!!
Mike was fantastic, he was readily available at all times and made time available in his diary to attend meetings with us. I would highly recommend his services to others.
Hi all, We would like to thank SmartLine in general and your Adviser Mr Mike Hannaford in particular for his great help to get the loan 2 years ago and his great help to refinance this month which made a big difference to our financial situation.We are grateful for his great assistance and we are recommending him to our friends.
If you're looking for an adviser who is not only professional but friendly, approachable and who genuinely cares about getting his clients the best loan, then Mike is your man! We've known Mike for over 8 years and he has been an absolute godsend to us! He is extremely knowledgeable, experienced and very dedicated - nothing is ever too much trouble. He always takes the time to explain all of your options and ensures you're 100% happy before moving forward. Mike has certainly gone above and beyond what anyone would expect. We wouldn't consider going through anyone else! Thank you sincerely Mike for all you've done and for providing us with outstanding service every step of the way! We're looking forward to giving you a call when we need you next!
My wife and I have very little financial background so finding someone who was able to explain our options simply was very important. We found Mike was extremely patient and easy to understand. We felt we could trust him and rely on him to deliver us the best solution. We would not hesitate to use his services again oor recommend his services to others.
It is rare these days for an organization to offer the level of service that Smartline does. It is hugely beyond all expectations. Mike Hannaford is terrific. He does what he promises on time AND keeps you informed of the progress, telling it like it is. Would recommend anyone looking for finance, Smartline should be their first and last company they should call. Well done Smartline!
Nothing was too much trouble for our broker, Mike and we put him through his paces with our needs chopping and changing. We highly recommend him and will continue to use him in years to come.
Nothing was too much trouble for our broker, Mike and we put him through his paces with our needs chopping and changing. We highly recommend him and will continue to use him in years to come.
Mike was highly professional and very knowledgable in all areas that we asked from him.We will highly recommend his services to all of our friends and family.Thanks one more time for your patience and help.Cheers Goran and Samela.
Mike is always prompt with my enquires and ensures the job is done, with little or no hassle to me.
Mike's ability to translate financial terminology into straight forward, east to understand language was appreciated throughout our process.
Mike Hannaford was a delight to deal with. he was always extremely organised and attended our appointments with all the relevant information already summarized to make it easier for us to understand and make the best choices. We would definately use him for any other loans we require in the future and have already recommended him to our family or friends requiring these services.
Mike Hannaford was always very prompt responding to my enquiries either by telephone or email, was readily available and nothing was ever too much trouble. I felt he always provided me with the best options to suit my situation and not only once the transaction was complete but for any future changes, I feel I have the regular support when required. I would definitely recommend Mike to family and friends when they are looking to review their current loan or are looking for a new loan.
I live in Tasmania. Mike arranged everything in South Australia.He kept me well informed of progress right throughout the whole loan application process. I could not be happier with the way things are going now. Some of those 10 out of 10 ratings above could easily be 15 out of 10.
This is the second time Mike has been helping me find a product that suits my needs, he is very thourough and comprehensive. He listened to what I was sayng and always answered any queries promptly and patiently. He kept me abreast of all the developments and was personally available at times when it suited into my busy life, I can only commend and recommend Mike to everybody.
Mike was a very kind and professional advisor he has certainly recomended the right advice and was able to find the best loan for me to achivce to my goals for the future. thankyou so much. kind regards Carmelo Sicari
Mike provided updates throughout the loan process & was available to answer all questions whenever I required his assistance. I would recommend Mike to anyone as a great loan advisor
Mike is great, always there to answer our many questions. And explains things very well.
As Mike is my son I am probably a bit biased, but he has always been most professional when dealing with any advise he has given.
We have used Mike for many years now and always recommend him to our friends, colleagues etc. He does above and beyond with his assistance getting the right loan for you. Thanks.
I have used many services in the past that do not come to the high standard that Mike offers. Mike has offered an excellent service and is very open and honest. His knowledge and professionalism is very much appreciated and I have already lined up some friends to use this high quality service.
We have used Mike Hannaford as our mortgage advisor for several years. We have always found him to be very honest and professional in his approach. He goes out of his way to ensure the information is easy to understand. He is also prompt and efficient with the information he provides and always willing to meet at short notice. He is also a patient man and has had to deal with our changing circumstances.
We placed our trust in Mike Hannaford 10 years ago when we got our 1st home loan. We have borrowed on our home loan several times and Mike has always given us honest advice which is appreciated in todays volatile market. Mike makes dealing with the bank easy and we will continue to 'use' his expertise.
For some reason i found it difficult to get a home loan approved. So i got in touch with Mike and he got the job done. A number of other places told me it would'nt happen. well done Mike.
Mike's services to both my husband and I and our partner in our investment were absolutely fabulous. He went out of his way to help and when we had just about given up on our partner getting his finance through Mike took him on board and made it all happen. He kept us informed every step of the way and was available whenever we needed him. We have used Mike's service before and have recommended his services to another friend who was able to purchase the property he wanted. We have and will alway recommend Mike to anybody who is looking for finance. We think he is a great ambassador for your company and hope that if we are lucky enough to purchase again in the future he is still going in the industry as we would certainly use him again. He takes the hassle out of finance. Regards
Debra West
Mike was very committed to finding the best option for me,even taking into account that I wanted to renovate the property and hence required a bigger loan - the residual which was not required at settlement and for which I do not pay for until I actually use it - a great option for me. Mike made the whole process of purchasing/settlement very easy and I would not hesitate to recommend him to others. (in interests of full disclosure, Mike is my brother-in-law - lucky me!)
We do appreciate all what smartline and in particular Mr Mike Hannaford did to help us get the required finance to be able to purchase the poroperty located at Seaton.
Michael has a "Csn Do" attitude and was very accommodating and flexible during the process of identifying and securing the most appropriate morgage for our circumstances.
Always prompt response received from Mike. Due to interstate boundaries, frequent updates were provided via a multiple of communication methods.
Mike did the best job possible under the cirumstances with the stupid delays with AMP
Mike was wonderful, I can not speak highly enough of him. He kept us up to date with everything and was always so approachable, he did a fantastic job securing our first home loan in a pretty tough market.
What I liked most was the way Mike communicated between all parties and kept everyone informed.
Exceptional service
I THINK MIKE HANNAFORD SHOULD EXPECT AN EXTRA LARGE PAY RISE THIS YEAR, OBVIOUSLY HE IS THE BEST ADVISOR YOU HAVE. VERY PROFESSIONAL AND VERY COURTEOUS.
Offered a fantastic service & kept me informed every step of the way.
Hi. We have been using Mike Hannaford as our mortgage broker for the last ten years plus. We have followed him through three different companies as his service is exceptional. We have recommended Mike as a mortgage broker to many of our friends and associates. Mike does above and beyond to help his clients achieve their goals.
Mike was great. Gold
Mike looked after us very well even over the Xmas break whilst away
We found Mike very helpful,making sure we understood everything, very polite, on time. He was a pleasure to deal with.
Both Mike & I realised from the start that my transaction would be a challenge, however in a methodical & measured approach all obstacles were addressed and dealt with along the way. I was kept informed all through the process and whilst a lengthy time fr
Mike made a good effort to continue to follow up the bank and keep us informed, during a lenghty & frustrating process on the bank's behalf.
Everything was made clear to us. Everything went as planned. There was no pressure. Very polite. very efficient and kept us informed via phone and email at all times.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
