Reviews
Average client rating
4.8/5 From 198 Reviews
Natalie goes above and beyond, always answering any question you might have with little delay.
She always offers an honest and straight forward opinion on what she presents and makes sure to tailor a mortgage package that truly will suit your needs.
Could not recommend her enough and happily recommended her to many friends and family.
Natalie is incredible at what she does and stops at nothing to find the perfect package for each individual situation. She is the only broker we will use and we recommend her to anyone that is looking for help with their home or investment purchase. Natalie is also a joy to work with and is always kind and empathetic. Thank you Natalie
I would highly recommend Natalie to anyone wanting to source a home loan.
She is extremely professional in every aspect of her business and goes beyond your expectations when dealing with the banks to get you the best deal.
It is such a pleasure dealing with someone who knows how to deal with the banks and explains all the information they require in terms you can understand.
Our new property was purchased interstate, she knew all the required state government legislations and assisted willingly in liaising with the selling agent and solicitor to ensure the process was as seamless as possible.
If you want the best deal in a professional manner, Natalie is the broker for you.
Natalie was very responsive and readily available to any inquiry I had. As a young borrower, she guided me through the lending system in a very informative manner. Even after settlement, Natalie has been offering support with reviewing my interest rates.
Natalie was so efficient and professional I would not hesitate to recommend her to my family and friends. It was such an easy process.
Natalie was not only professional, but a lovely person. If needed in the future I wouldn’t hesitate in contacting her.
A very professional and tailored service that suited our needs perfectly.
Having used Natalie before, she was amazing from start to finish as per previous. She never had an issue with any question we asked and rarely needed to get back to us. Her follow up was fantastic and the whole process was a breeze.
Will definitely be using her again with our next property.
Natalie was always available with information and answers to our many questions. Any issues that arose were dealt with by Natalie promptly. Natalie always communicated with us re the various stages of progress for our loan. She ha excellent communication skills and people skills. Would highly recommend her to anyone we know.
Natalie Ross was extremely helpful and professional in securing our investment home loan. She was readily available and went over and above our expectations to help us secure the finance for our investment. We would highly recommend Natalie to anyone looking to secure finance whether a first home buyer or experienced investor. Thankyou Natalie!
Natalie is a fantastic adviser. Extremely knowledgeable on her business and the available products coupled with a caring and informed approach to ensure you get the solution that is right for you.
Thank you for your great advice and guidance Natalie!
Natalie has done an excellent job refinancing some of our investment property loans, helping us to achieve our goal of an improved cashflow .
Our Advisor Nat provided exceptional service in what was a challenging task - thoroughly recommend Nat to all of our peers
Natalie was great for us. There to answer all our questions. Very easy to work with, we'll definitely be staying in touch.
I found the service to be well managed and easy to understand I would recommend smartline to family and friends
My advisor was always friendly, informative and was able to answer all my questions. She made the lengthy process proceed smoothly and kept me informed throughout.
No improvements needed with either Bob or Natalie, both very professional, always contactable, no question not acted upon with a prompt answer or a follow up update. Knowledgeable but also friendly. Have dealt with Smartline on probably four occasions and would not hesitate to recommend or use again.
Bob is very responsive to all my queries. I highly recommend him to my friends.
Bob was great!
O ur adviser was very helpful and was prompt with paper work and with all aspects in his dealings was very happy with the speed and concern that was put in
Yet again Bob has exceeded all expectations by getting our new loans approved for us. Our case was a little difficult and bank staff he was dealing with didn’t make things any easier, as always Bob went to great lengths dealing with the banks to get our loan approved. He constantly kept us up to date with all that was happening and was thorough with all communications. As always he did an excellent job, thank you.
It was a pleasure as always dealing with Bob for our finance needs. We first meet with Bob for 1st home loan 14 years ago and he is still the first person we call when required. We highly recommend Bob to anyone who needs financial advise.
Bob has assisted me For my loans for years and now both my sons have used his services. Bob has made the whole process easy and stress free, (unlike my first loan which we went directly through the bank. That was a nightmare). I will always turn to Bob in the future as he is always available any time, No matter how many times I call him with silly questions. Made several trips to my house to get paperwork signed at a time that suited me.He is totally dedicated to get results for the customer. I would be happy to recommend Bob to anyone looking for a loan.
We have used Bob McFarlane for all our home and investment loans and he continues to exceed our expectations and gets us fantastic results every time. We trust his totally honest opinions, advice and guidance implicitly and have recommended him to all our family and friends. Bob is always accessible by phone , email or in person to put me at ease with any questions or worries I may have.
This is the third time I have used Bob's services and I wouldn't dream of going elsewhere. Always helpful and always available. Wouldn't hesitate in recommending his services.
Bob has consistently looked after us for the past 15 + years and we have recommended him to others.
This is our 3rd property purchase with Smartline. Bob is a very knowledgeble and enthusiastic advisor. Always willing to go the extra mile. We can't wait for our 4th purchase!
I required finance to buy out a family member's interest in a property that we jointly owned.
I approached my bank without success.
I then contacted Bob who advised me that although it would be difficult he would do everything possible to help me.
Bob explored many avenues without success, keeping me informed all the way.
When all seemed fruitless he advised me that we had a chance with a Company called Homeloans
Homeloans turned out to be an extremely frustrating organisation to deal with, putting many obstacles in our way. I am sure Bob would have gladly switched to a more user friendly provider but there was no option. His perserverence on my behalf was outstanding, he never gave up.
I have extolled the virtues of Bob McFarlane to many people since settlement of this matter and I feel sure that Bob was probably the only person who could have found the product and brought the matter to a very satisfactory conclusion.
Bob was great to deal with.He was always contactable and available when it came to signing papers and picking up/delivering them.
Bob was very patient, polite, well informed and made the whole process very quick and easy for me.
Bob went above and beyond for us and nothing was ever too hard or any hassle. We were even communicating late at night around 11.30pm when it was necessary to get paperwork organised and he didn't once stop until he got is what we needed. I would never use anyone else ever and neither would my family. Thank You Bob for all that you do and did.
Bob was great at explaining our loans to us.
Bob is very helpful keeping me informed the whole time on progress and was readily available to provide asassistance. I highly recommend his services.
I would not call my advisor perfect, as there is always room for improvement but saying that, Bob is always diligent and helpful. There is a belief, not just with the broker but especially the lender, to the lenders benefit, that the borrower knows all. You don't know what you don't know! For example, if you don't request an offset account you probably won't get one.
Bob provided us with fantastic service we couldn't be happier.
Thank you Bob for your advice & expertise.
Bob was able to help us get a good solution for our refinancing and the purchase of our latest investment property. He happily made himself available at all times especially outside normal hours so everything progressed quickly and without the usual hassles usually associated working with a number of properties. A great experience and I would definitely work with him for the next one.
Bob is extremely enthusiastic, hard working, replies to enquiries promptly, has good work ethic and very reliable. I would definitely recommend him to others.
We've used Bob for the last 8 years and he's always been fantastic!
This is the second loan that Bob has helped me with. Even outside of the loan process Bob has contacted me to keep me up to date and ensure all is going well. He has been excellent.
We have been dealing with Bob for many years now and he has always given us prompt and very friendly service. We also appreciate that he travels out of his way to come to us. Having tried someone else and to do it ourselves recently (a long story but we won't make that mistake again!), we put in an emergency call to Bob and he fixed everything quickly and efficiently, with a far, far better and easier solution. He is a star and we recommend Bob and Smartline every chance we get.
Bob McFarlane was an absolute pleasure to work with. He was able to assist us in a very prompt matter due to the deadlines we were working with on our end, and was always accessible and professional in all of his dealings. We have already recommended him to a number of friends and family, and will not hesitate to use his services again in the future. Thanks Bob!
Very happy with the service provided by Bob. Would definately use again and recommend to anyone. Thank you
I think Bob went above and beyond in relation to my loan application. We had numerous difficulties with the loan company and he was constantly on their backs seeking solutions to their mistakes as well as keeping me informed of the progress.
There were a few complications given we were selling and buying at the same time. Bob worked hard to ensure all loans went through in the time frames required. Thank you Bob.
Bob was amazing. He made buying our first home a stress free, exciting and enjoyable time. We are so grateful for his professionalism and friendly service. We would highly recommend him to everyone. Thank you again.
I don,t know about the rest of you, I have in the past and will aways in the future recommend Bob to any one seeking advice about a loan. Nothing is a trouble to Bob, provide him with the correct information he will show you what is possible with opptions. He makes it easy to borrow for investment properties. Regards Bob O'Neill
Bob has been our advisor many times over the years and we have recommended him many times. He is always professional and extremely helpful and thorough. We are very confident with his up to date advise. Regards Cathy Lysaught
Bob McFarlane is a great Adviser!
bob was great through the entire process and made such a difficult process an easy one.his help was great and was always there to answer any questions as this was our first property that we have purchased.i would recommend bob to my family and friends as bob was referred to us by a family friend.
We trust the opinion and advice that is always recommended by this adviser. We have used this service/advisor several times in the previous years for home loan guidance and are extremely satisified and confident with the expertise and experience afforded to us as clients.
I have been using Bob now for 7 years for my financial needs. He is always extremely
helpful and prompt with my enquiries. i wouldnt hesitate in recommending him and have so before. He is an absolute credit to your company. Well done
I have been dealing with Bob for years and he has always provided brilliant service. I have recommended him to many friends and relatives. Bob always returns calls promptly. Is friendly, very helpful and courteous.
Bob was extremely helpful and any problem I had he fixed it immediately. When all the paperwork was finished he personally dropped it off to the Bank as he knew the urgency of getting the loan through. I can't thank him enough for all his efforts. Very happy indeed.
What I like most with Bob is being contactable and punctual.
It is great that smartline comes to us and after hours which made it much easier for the both of us.
Bob McFarlane has helped us several times over the last 9 years and we have recommended him to many other people. Wouldn't even think of doing it ourselves or using anyone else. Bob is always friendly, courteous, helpful, punctual, informed and patient - hope he doesn't retire for a long time - well, at least for our sake!
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I have always found Bob very helpful, customer focused, well mannered and motivated. He is an asset to any organisation and I have recommended him to many friends and relatives.
We have used Bob on several occasions and once again he was very easy to deal with and the process was smooth and stress free.
Bob organised everything for us, we just supplied the requested paperwork, he did the rest! There is nothing else that he could do to improve his 5 star service.
Hard to improve on.
Bob was very helpful and he also resolved a problem with the bank application fees.
Our consultant is fantastic, he always makes sure that we have all the information that we need to make an informed decision and gives us quite a few options. Our consultant makes the process so smooth without us having to feel anxious if we are making th
Bob was and has always been extremely helpful.
Employ more people like Bob
Communication and rapport with my consultant was excellent. The only suggestion I'd like to make is that being a first home buyer I would of liked to have had a better understanding of the home loan package I accepted and what other packages were availabl
liked the professionalism of the consultant, the after hours service and the swift turn around time of the transaction. The whole thing was accurately executed. Well done.
Our consultant Bob McFarlane has helped us now three times over the years with refinancing our loans and has always helped us so that we meet with him and have never had to worry or chase things up. Its all done for us - and worry free is a great thing.
I like the after hours service as most of us are working till late and also can't affort to spend hours in the bank. Thanks Bob from Smartline for providing the excellent service.
I liked the way Bob kept in touch right through the loan negotiation and signing process. He rang to make sure everything had worked smoothly and when there were corrections required to the address (new papers needed signing).
Smartline was fine however there was a serious lack of attention to detail by the lender, Homeside and their legal people, Deacons. Addresses were transferred wrong for applicants and properties. I would suggest that Smartline mention this to them since i
What I liked most is how easy the whole process was. For a first time property buyer it can seem rather overwhelming, but Smartline seemed to take all the hassle out of getting a home loan.
Being first home buyers i found the process very daunting. I found the lady at the ANZ bank explained how it all worked much clearer and easier than our consultant.
Bob McFarlane was excellent once again!
Great consultant. Bob McFarlane.
the consultant made committments wrt the loan inclusions/exclusions but we found that this differed from what the loan offer ended up saying. other than that, all was good. my only tip would be to ensure consultant has the most up to date info from thr le
Yes we were VERY happy with Bob McFarlane. We have used him before with great results and will definately use him again. We have passed him on to other friends & relatives with great feedback from them.
We have used Bob before and were happy with his service which is why we returned. Our problems have been directly linked to the Anz and Homeside who are not compatible...Homeside do not do quick settlement or transfer between between loans...ANZ lost our
Knowledge of the banking systems requirements and ability to get fast approvals. Have more lattitude to view client's needs outside of the step 1, step 2 etc structure of your software system.
We have used Bob a number of times and asways found him to be very prompt and helpful.
While Smartline were fabulous, the bank (ANZ), did not meet my expectations after receiving such great service from Bob. Perhaps assisting through the final stages with the bank would be helpful.
Bob was really helpful. The only thing and I don't think it was his fault. was that after we would get documents to him, he would then come back with more requests for further documents. Besides that Bob was very very helpful.
Friendly, efficient service. Bob knows his products, looks after his clients and makes the whole experience pleasant.
Our consultant Bob McFarlane was fantastic. He worked within our very tight timelines and was always contactable (even when he was on holidays). I have already receommended him to numerous freinds.
This is the third time we have utilised the services of Bob McFarlane and since our loan has been formalised we have already referred him on to other friends who have within this short space of time utilised Bob's services as well. He is easy to communica
Consulants (Bob McFarlane) willingness to help.
Bobs helpfulness and continuing assistance
We found Bob McFarlane to be a fantastic Consultant and have recommended him to several friends. We will definately contact Bob for any future financial advice.
The expediacy of getting the loan. All forms were filled out by the consultant, of course with our consensus. Our relationship with the consultant as there's no need to re-assess our equities.
Very happy & satisfied with the service. Professional advice, & very friendly, extremely efficient, pleasure to do business with Bob McFarlane. Definitely have recommended to other people.
None at this stage as the service was excellent. Thanks Ralph.
Great service. Ralph.
Bob was available to answer any of our questions and ease our minds at every stage of the loan process. We could not have asked for a better service. We would recommend Bob without hesitation to anybody who is looking for a loan.
The service provided by Bob could not be faulted. It was great and we would recommend him to all who are seeking a loan.
My consultant displayed great helpfulness and was an absolute pleasure to deal with and i beleive we were given great advice by him thanks again!!! Regards Tim and Leah!!!
Bob was very friendly and approachable - each time we have used him we have found him extremely helpful. The only glitch we had was a breakdown in communication between ourselves and the bank for the drawdown of our loan and the length of time it took for
Bob Mc Farlane is a champion!!!!!
Our case was very urgent and the consultant did everything he could to help us out and get the loan through in the shortest time possible. All the help was greatly appreciated. Thank you very much, Cheers.
Bob has helped up now on several occassions and we will go to him again next time we re-finance.
Bob has previously assisted me in financing and your company is priveledged to have such a professional sales/financer.
Great Service and Attitude.
The helpful service from the consultant very much appreciated.
Bob was always very polite and easy to deal with. He never made it sound like a problem to help us. A little more help with the mountain of paperwork the bank sends back would be better.
Bob McFarlane is wonderful. He has been so helpful, always available and we regularly pass his business card onto friends considering borrowing. A credit to your Company.
Had some initial concerns about using a broker for the first time. However, we were very pleasantly surprised by the quality of service. Congratulations Smartline.
I have always been impressed with Bob McFarlanes attentiveness and commitment to our needs. I have referred very many of my friends to him for advice and they have also commented on his assistance. If you have people like Bob working for you, your Company
I didn't appreciate finding out for the first time from my solicitor that I had to pay almost $3000 in mortgage insurance to the chosen lender when it was never mentioned previously. It was factored into the loan as far as I can remember and I had use mon
My Consultant was fantastic, he was very helpful and friendly. He was always able to help me with all types questions and explained everything well. I would not hesitate to contact him again when I ever go for another loan. I'm very happy!
Great service
Could not have been happier with the service or the Consultant (Bob McFarlane)
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
