Reviews
Average client rating
4.9/5 From 173 Reviews
Ryan and the team were incredibly comprehensible and easy to deal with.
We would like to thank Ryan and his excellent team for all their hard work and extra efforts in helping us achieve our dream of owning our first home. The team went above and beyond for us and we are so great full. Cannot recommend these guys enough. Lovely and honest people with plenty of experience. Thankyou
Great service and keeping me informed regularly was really valuable.
Ryan very quickly assesses what finance is actually required, and then makes sure he gets the best deal for his clients.
I can not express how satisfied I am with the professional service that the team have provided.
Great experience, process was smooth.
Ryan went above & beyond for us from the very initial phone call to him, to settlement! Very real, down to earth but very professional also. We are extremely satisfied with the service from Ryan & his team. Communication was extremely prompt & no broken promises. Genuine & passionate about achieving the best result for his clients. We very highly recommend Ryan & his team to all! Thanks for all your assistance, it’s greatly appreciated.
Ryan and Chrissy May have been very helpful in getting the right loans and re-financing for me. I appreciate their expertise, advice, and good communication. I highly recommend their service.
Ryan and the team are absolute legends. They honestly helped change my life! Their systems are up to date, modern and easy to use; their advice was communicated in a way I could easily understand. Most of all, their customer service is second to none. Could not recommend more highly.
Ryan is very helpful. Highly recommend to my colleague, friends and relatives.
My wife and I completely trust Ryan and his team with giving us the right mortgage advice to suit our needs and circumstance. Thank you very much Ryan, Chrissy and Angus
No question was too silly or basic. Was great to have someone so knowledgeable to guide me through the process, and rescued the amount of stress I was expecting.
As a first home buyer Smartline was extremely helpful throughout the process of purchasing my first home. Ryan and his time were prompt and exceeded expectations, reducing extra stress that could come of this process. My finance was unconditional well before it was required and made the process really smooth.
With Gods grace , we collected our key last week. In our journey Ryan Mau have did a wonderful job which makes the process so easy for us. I didn’t expected, it will be so smooth, particularly when we are on visa with less than 1 year validity. It’s only because of Ryan’s professionalism, experience and team work. Ryan and his team mates Chrissy and Angus responded quickly on all matters as a team.
Before I coming going to Ryan, I had tried 2 mortgage brokers for our new home build at a new development and both were making the process more complicated. For other reasons and due to this mortgage brokers , we dropped that plan and proceeded with current house plan and God brings Ryan through real estate.com.
I really appreciate the way Ryan dealt . Simple , straight forward and quick.
Highly recommendable and I will refer to everyone. God Bless Ryan and Team
Ryan meet all of our expectations and was very great person to deal with. Always very informed with everything involved with our process and great to deal with. Very good to explain things that I had no idea about. Have recommended this branch because of the staff. Thankyou
Had heard good things about smartline so decided to give them a go and did not disappoint! Had an answer for every question. Made the process extremely easy! Super friendly. Thanks team!
This isn't the first time I've used Ryan as my broker. He always goes above and beyond, making the whole process seamless. I can't recommend him enough and will continue to do so. Thanks!
Ryan and his team were absolutely amazing they made the process so easy to understand and worked so hard for us i would highly recomend them to everyone
My broker was very informative and helpful throughout the process, as well as going above and beyond he worked very efficiently to meet a tight time frame to get the best outcome for my family. Would highly recommend Ryan to anyone that’s looking for mortgage finance or advice
Ryan is a very patient and trusting bloke. It took us over a year to locate the right place and he was always contactable which was very helpful for us when talking through different scenarios. We feel proud of Ryan and Chrissy’s efforts as they made our dream come true. At times sitting at our new place it doesn’t seem real, but, it’s ours. Thank you so much. Ty n Jes
Ryan was awesome to deal with, straight forward and uncomplicated
Ryan & Chrissy Mau where exceptional. There communication was 10/10 you always knew where the process was at and what needed to happen. I would not hesitate to recommend them to anyone. Very professional service throughout the whole process.
Ryan Mau was amazing and we have been recommending him to all our friends and family looking to buy. Nothing is in the too hard basket for him
Ryan was more than willing to assist and make sure you got the best approved deal. Very happy with the service and outcome.
For nervous first home buyers Ryan Mau guided us through the process with ease. It was a pleasure.
Ryan and Chrissy Mau went above and beyond in getting my loan and shed build ! I recommend them to anyone I know who might be looking for financial advice .
Ryan was patient throughout the process. We would have like some more information about how the whole process would go so we could better plan what was expected from us. Eg arrange pay into different account.
Amazing experience, Ryan was great to work with from start to finish as first home buyers he made us feel at ease. Would definitely recommend
Really easy to deal with, Ryan and Chrissy were extremely helpful and persistent making my first home loan understandable and simple whilst getting me the best deal. I was updated with information about the progress of my loan instantly.
Ryan Mau was recommended by a real estate agent. He was very quick and efficient in finding the right loan for us, collecting the required documents and liaising with the solicitor.
I have had a great experience with smartline they have met all my needs to refinancing my house. Great friendly help for any questions i needed answers and didn't understand. I would suggest smartline 100% to anyone.
Ryan and Chrissy Mau are a pleasure to deal with, we have used them a couple of times now and couldn't be happier with the results.
friendly, efficient and professional in all aspects. very happy and would highly recommend Ryan and his team to anyone looking to seek finance.
Ryan was fantastic. He considered our situation and goals. He presented to us different solutions and recommended the one to get us there. The process was made simple and quite painless. Ryan was readily available to answer any questions.
Ryan was great in every way.
Ryan was excellent at getting the right home loan for us. Really knows his stuff and we always feel confident with his advice. He worked very hard for us at a time when dealing with banks has been difficult and secured our dream property for us.
Ryan and Chrissy at Smartline are absolutely amazing!
Very professional and transparent. Very understanding
I highly recommend Ryan Mau and his team for all your financial needs. Very professional, attentive to details, caring about client needs, and always available to answer questions you might have. I’m a very happy customer ??
Great service and they came to me as work commitments making it difficult to get to sign documents
Highly recommend Ryan for any loan assistance
The best service and down to earth advice you can get , leaves the banks for dead !!.
Ryan and Chrissy were extremely helpful with the refinancing process . Would not hesitate to recommend to anyone who needs help with their finance needs .
best service ever
After being turned down by our own bank, Ryan helped us secure a new and much better loan that enabled us to consolidate debt and have enough left over to finish our renovations. Friendly and approachable yet always professional, he kept us updated every step of the way and we can’t recommend him highly enough. This is the second time in 11 years he has helped us negotiate the world of finance - thanks, Ryan!
The banks refused to help me with my problems.i contacted each broker in Mackay and all told me they couldnt help me. Ryan was the last one left to contact and he offered to try.The end result was a far better option than i was hoping for. I am 100% satisfied and so thankful to Ryan. Raymond Ellis
Ryan was great kept us informed all the way and went above and beyond to get our approval met for the contract deadline.
Ryan and Crissy were fantastic I feel that they went above and beyond to help us get our dream home, this is the second time we have used them and will definitely be using them for our next investment property.
Great service Ryan & Chrissy were wonderful and keeping us informed of the process and are so friendly and positive
Ryan was so good & have recommended him to many thanks again Ryan.
This is the 3rd time I have used Ryan, he is easy and no fuss to deal with. I have recommended to family and friends.
He was very efficient exceeded my expectations
Had a great service he found us a loan with our existing bank which was so convenient
Ryan was efficient and friendly. Very open and honest throughout the whole process. Kept me informed and updated with what was happening.
Ryan was absolutely incredible. We will be using him for all future financial dealings. With out a doubt!
Ryan Mau is a legend Chrissy and Ryan are the best brokers Smartline has!!!!
Nothing to say as always exceeded to my expectation. Ryan is a marvelous hard worker and alwayd ready to help us.
I was applying loan at the bank on my own but all denied, until one day my friends recommended to me one of previous client of Ryan Mau , So I contacted Ryan straight away he answer his phone and told him about my problem and right away he said leave it to him and see him in his office , so we did and he process all the requirements of us and finally got us approved our loans not only one but included our refinance investment loan. Were are happy, absolutely will recommend him to all of my friends.
Not much to say Ryan was great in all aspects, he did his best and and the best outcome was achieved thanks mate.
Ryan was very helpful,and very easy to talk with, and an all round very nice person
Ryan is the only guy we trust with our finances, he goes above and beyond every time, which is why he has been our go to man for about 8yrs now.......even though we have relocated from Mackay to Adelaide.....we still have retained Ryan! I would highly recommend Ryan from Smartline Mackay to all!!
Ryan was able to come up with the goods when EVERYONE failed.
He knows what reality is and can cut through the banks bureaucracy.
He was happy to help and nothing was a hassle.
This is the broker I should keep secret.
Coming from a place where I had no idea of where to even start, Ryan guided me and helped me through the entire process. Ryan was readily available any time when I had questions, and I had a lot of them. He was always polite, insightful and ready to provide me advice that I needed. I would strongly recommend Ryan to all my friends when they require any assistance financially.
Great ??
Good broker will and have recommended to others
Ryan was nothing but professional in all dealings we had with him. This guy could turn water into wine when it comes to home loans as he knows what clients want and need.
Would gladly recommend Ryan to anyone.
Ryan is very Friendly and explain us in very professional and efficient way. Thumbs up From us.
Very helpful service with understanding of our situation to achieve the result we were after.
Ryan was very professional in handling our loan I was very happy with his services and is very easy to talk to.
Ryan was exactly what we needed. Ryan was able to simplify the process and we changed banks with a good rate and smooth settlement. Would strongly recommend anyone that has been with the big banks to talk to Ryan.
Thanks to smartline and your services .I have currently gone through settlement and Ryan was more than helpful ,a change of bank and transfer of settlement money was at hand and Ryan was contacted at last minute and acted quickly ,working full time and juggleing many other issues I could never done this without smartlines help ,I have strongly recommended Ryan to others at work and family with other issues of there own ,but thanks again for all your help and guidance .
Kind regards Jamie
Ryan went above and beyond to help me and my partner out to get our loan for a new car to accomadate for our first baby. The process was stress free and quick even with myself and the disposer working away and not seating face to face. Strongly recommend Ryan for anyone looking for a personal loan or home loan. Great advice and knowlegable. Will definetly be choosing Smartline again. Thankyou very much
I was recommended to use Ryan Mau by a friend and I could not be happier. Excellent customer service.
just a down to earth fella that explained everything so it was easy for us to understand being newbies to mortgage market, but at the same time being real professional throughout the whole process. cheers again Ryan for all your help. 10 out 10 service
Absolutely fanastic. Ryan was able to help when others wouldnt.
Thanks to ryan and chrissy couldn't be happier
Ryan was a fantastic broker, we highly recommend him & have been doing so to our friends and family. As first home buyers Ryan was exceptional in his work & communications with us and exceeded our expectations and made buying our first home easier. We could not have done it without Ryan, we cannot thank or recommend him enough!!.
Ryan always seems to go out of his way to assist us.
Ryan is very approachable and understood exactly what we were looking for in our original enquiry. He found a solution and product suitable to our needs and explained the process in terms we could understand ourselves. I'm so happy we were referred to Smartline and had the opportunity to meet and deal with Ryan.
Ryan was very patient as we had a tricky suituation however he didn't give up and we are extremely happy with the outcome
Great advice that was tailored specifically to us and our needs. Down to earth and everything explained in lay mans terms. No unexpected "surprises". Just great.
Can't speak highly enough of Ryan, he is the absolute professional & customer service is second to none! Will continue to use him again & again :):)
Ryan went above and beyond to find the best home loan for us. As new home owners we were clues of the whole process but Ryan made it a breeze and cover everything with us.
This was our 1st home loan. Very new to everything which was very daunting. Ryan walked us through step by step all the way. Explained everything in detail and spoke in a way that we could understand. Was contactable via email , phone or tex at anytime of the day/night with questions or concerns. Have already recommended Ryan and the Smartline firm to all friends and family.
Great service, able to be contacted at any time, and good advice provided.
I was very impressed with Ryans friendly, open professional approach. I felt that I was valued as an individual client and not just another number. I also found he was easy to talk to and communicate with, relaying things in a manner I could understand.
I was very impressed with Ryans friendly, open professional approach. I felt that I was valued as an individual client and not just another number. I also found he was easy to talk to and communicate with, relaying things in a manner I could understand.
Whilst going through our loan process, Ryan was on leave. This did not effect the service that we received - Heather took the bull by the horns (so to speak) and upon his return, Ryan knew where we were at and continued the high standard of service. We can't thank both Advisors enough for the reassurance and confidence that we felt through this process.
Ryan was very helpful and knows his stuff
Thanks a ton Ryan for all your help...greatly appreciated...
Thanks a ton Ryan for all your help...greatly appreciated...
Thanks a ton Ryan for all your help...greatly appreciated...
Thanks a ton Ryan for all your help...greatly appreciated...
Maui is a top bloke who I have a lot of trust and faith in!
Very good service and would recommend to anyome
Ryan was great, very helpful, made it easy for us to understand and looked after us well. we will definitely be referring him to friends and family and using him again in the future if need be.
Great service, kept up to date with progress. Easily contactable. Couldn't have asked for a better adviser! Very happy client!
Ryan was a great help. He has done an awesome job in helping my wife and I to get all relevant papers and processes in place to set up and supply our house loan. He made the whole process very easy and met all deadlines with ease. Ryan also went to extra lengths to reply to all emails and questions with all information and answers needed, even after hours. I would strongly recommend Ryan and have already done so.
Ryan was a great help with us receivig our loan for our new house, can't thank him enough
Ryan provided an excellent personal service & was always positive & helpful with our purchase
Greg & I think Ryan Mau is just incredible. He never gave up on us and kept looking at all avenues to get a positive outcome. He worked so hard for us we just can't thank him enough. We would have no hesitation in recommending him to other prospective clients.
My wife and I have bought two homes in the Mackay area and used Ryan on both occasioans. The Service Ryan provides is incrediable, always contactable and setting your mind at ease with sound knowlegable advice. We have reccommended him several btimes and will continue to.
Ryan went over and above my expectations through the whole process, which made our loan application a very smooth, simple and easy scenario. I will most definitely be using him again and recommending him to family and friends.....very impressed!
I'd just like to extend my thanks to Ryan for all he has done to help me through this transition. It was a particular tricky circumstance mine and his persistence is muchly appreciated.
Ryan was very knowledgable and helpful. The process went smoothly and I am now in the process of applying for my next home loan through Smartline. My Advisor went out of his way to get me a good deal that suited my needs. Thank you.
Ryan Mau has been great. He listens to your needs and goes out to do whatever he can to make your dreams happen. He has a won't give up until i have exhausted every avenue attitude. If it can be done he will find it. Cheers Ryan
Top shelf service
thank you very much for your help.
Ryan really assisted me with the process of applying for my first loan including a full explaination of everything.
Very professional
Myself and my partner were very impressed with our adviser,Ryan Mau, he did a fantastic and speedy job. He made the process very easy and hassle free for us both. We would deffinately use both Ryan and Smartline again.
As a client based overseas I found that I needed to rely on Ryan for more than standard service to ensure my loan was processed accurately and in a timely manner. For Ryan's part he provided great client service - unfortunately the same could not be said for the lender. Unfortunatley this lack of service on the Bank's behalf required me to devote far more time and effort than should have been needed.
Ryan is a great broker who is thorough, motivated, honest and above all, what I like - a straight shooter!!
Its to easy with Ryan
Expand on the number of finance lenders to better assess the range of loan options out there in the market.
excellent service, have referred Ryan to family and friends.
Ryan was extremly helpful througout the process .... im not sure how we would have done it without him.
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
