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Stuart Craig

Reviews

Average client rating
4.7/5 From 126 Reviews

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Stu was incredibly helpful and supportive through the whole process. Highly recommend

Eden
29 January 2024  

 

Stuart negotiated the best rate and terms for us. Very happy with the service and level of communication.

Bren
15 January 2024  

 

Very easy and professional

Anthony
04 August 2022  

 

This is the 3rd time we have engaged Stu from Smartline and once again he has made it an easy process to re finance. Highly recommend

Lee-Anne
28 July 2022  

 

Stuart was extremely professional to deal with and nothing was too difficult. He was able to advise the best loan for our needs and our loan was approved without a hitch. Thanks Stuart.

Denita
14 February 2022  

 

Stuart went above and beyond in firstly securing our loan and then dealing with a series of difficult and frustrating problems on the way to completing settlement. We are very grateful to him.

Susan
21 December 2021  

 

Philip
12 September 2021  

 

Go Stu, have already recommended him, you need to give him a raise

Peter
11 August 2021  

 

Stuart knows his business, we will, and do recommend Stu to others.
Thanks Stu.

Peter
17 May 2021  

 

Claire
01 September 2020  

 

Vicky
25 August 2020  

 

Georgia
05 August 2020  

 

Stuart Craig proved to be invaluable to me when I needed to refinance from a loan I was seemingly stuck with due to changes in the lending environment. He listened and understood my position and set about finding the right product for me.

Matthew
04 July 2020  

 

Mark
06 June 2020  

 

Absolutely brilliant, I have already recommended to friends and family

Anthony
01 June 2020  

 

Stuart is our adviser and has been for many years. It's always a pleasure to deal with him. We feel confident in his advice and the research he has done to get to the right decision for us.

Melissa
07 May 2020  

 

We've used Stuart Craig to get our first mortgage on our family home and now again to re-finance. Stuart makes the process stress free and easy. I would highly recommend him to anyone.

Benjamin
31 March 2020  

 

Benjamin
20 December 2018  

 

Brennan
18 June 2018  

 

James
19 February 2018  

 

Stuart worked tirelessly to source one of the cheapest investor loans, if not the lowest in the market at the moment. Once exchange had taken place, Stuart was proactive and diligent in making sure everything ran like clockwork, and settlement was effected without any hiccups despite the bank dragging their feet.

I would have no hesitation in recommending Stuart to anyone seeking a proactive mortgage broker, that has your genuine interests at heart.

James
18 February 2018  

 

Peter
09 February 2018  

 

Jonathan
25 May 2017  

 

The process of refinancing an existing property and purchasing another along with organising a construction loan would have been a nightmare dealing directly with the bank without the assistance of Stuart. Couldn\'t rate his management of the process high enough...

Scott
03 January 2017  

 

Matthew
16 December 2016  

 

Jodi
14 November 2016  

 

Our loan was increased in case we needed extra funds on a Nelson Bay build.
Stuart knew exactly what we wanted & the whole process of having the availability of extra funds went smoothly.

Graham
30 June 2016  

 

Scott
26 May 2016  

 

Rachel
01 February 2016  

 

Stuart Craig has been assisting my wife & I for a number of years with home loans. He is always courteous & his customer service is second to none.. I have previously & will continue to recommend Stuart to family & friends...

Jonathan
15 December 2015  

 

Kylie
27 November 2015  

 

Stuart was a great help throughout our loan process

Matt
26 November 2015  

 

Beatrice
15 July 2015  

 

Stuart was brilliant - not only did he source the best outcome for us, but he did it in the face of some serious time pressures and fiscal hurdles. We're greatly appreciative of his efforts and would (and do) refer the business anyone who needs assistance with their property investments. GT

Guy
21 May 2015  

 

Mark
02 February 2015  

 

Stewy Craig has to be the "oo7" of the mortgage brokers, not only was he friendly and prefessional, he was a gun answering the tough questions for a confused client... being mostly me..butmaily Emma. I hope this will be seen personally by Chris A. yours sincerly,
your ex confrence photographer.

Ashley
12 September 2014  

 

Sarah-Jane
06 August 2014  

 

Stuart Craig is fantastic. I recommend him to everyone I know who is even thinking about a loan in the future. He has always been available to answer my questions and assist in any way possible. My recent refinancing was a long and protracted experience but Stuart made himself available to assist me outside normal business hours and went above and beyond in checking the paperwork and guiding me through the stages.

Rachel
13 February 2014  

 

James
18 November 2013  

 

Adam
18 September 2013  

 

Adam
18 September 2013  

 

Adam
18 September 2013  

 

The service provided to us was excellent. We felt like everything was taken care of. We would recommend Smartline to all our friends. Nothing was too hard. Nothing was a problem. Everything was done for us. We were advised about everything step by step from beginning to end. Stuart also examined previous loans we have and re-negotiated a better interest rate for us. Thank you for all the help with purchasing our new home. Regards Mark and Teresa.

Teresa
14 September 2013  

 

Everything was taken care for me. I had nothing to worry about from start to finish. I was advised about everything step by step. But also given choices as well as being advised which was the better way to go. Everything was look at as well as previous loans given better interest rates. I would recommend to any of my family and friends. I am more than happy with the service I received from Stuart Criag @ Smartline.

Teresa
12 September 2013  

 

Everything was taken care for me. I had nothing to worry about from start to finish. I was advised about everything step by step. But also given choices as well as being advised which was the better way to go. Everything was look at as well as previous loans given better interest rates. I would recommend to any of my family and friends. I am more than happy with the service I received from Stuart Criag @ Smartline.

Teresa
12 September 2013  

 

Everything was taken care for me. I had nothing to worry about from start to finish. I was advised about everything step by step. But also given choices as well as being advised which was the better way to go. Everything was look at as well as previous loans given better interest rates. I would recommend to any of my family and friends. I am more than happy with the service I received from Stuart Criag @ Smartline.

Teresa
12 September 2013  

 

Everything was taken care for me. I had nothing to worry about from start to finish. I was advised about everything step by step. But also given choices as well as being advised which was the better way to go. Everything was look at as well as previous loans given better interest rates. I would recommend to any of my family and friends. I am more than happy with the service I received from Stuart Criag @ Smartline.

Teresa
12 September 2013  

 

This is not the first time we have used Stu to arrange a mortgage and we will def. use him again in the future - great work and thanks again.

Robyn
27 August 2013  

 

Peter
15 March 2013  

 

Andrew
16 January 2013  

 

A bit slack returning calls sometimes
Otherwise very good to deal with

Adam
07 October 2012  

 

Clare
13 September 2012  

 

Jo-Anna
21 August 2012  

 

Kylie
25 June 2012  

 

An easy fuss free transaction for us-we appreciated the assistance of Stuart

Anthony
22 June 2012  

 

We spoke with many institutions & brokers in regards to our home loan. Upon speaking with Stuart, he seemed to know where we were coming from & cared about our future. With most other brokers we were just another account to them. I would (& have) personally recommended Stuart to my friends looking to enter the mortgage club.

Tristan
07 June 2012  

 

Stuart did a fantastic job throughout the whole process, he kept us informed and spent the time to go through everything with us!

Claire
30 April 2012  

 

Adam
02 March 2012  

 

Benjamin
31 January 2012  

 

Karen understood my requirements quickly and met the brief exactly. Her communication was clear and proactive throughout. Quite simply, I would use her again.

Trevor
14 December 2011  

 

Both my Partner, Alina Hutchinson, and I were very impressed with the service provided by Karen Forbes. Karen's proactive and efficient service mercifully rendered us almost redundant to the loan process. We have since recommended Karen to a close friend and will continue to do so when the opportunity arises. It was a pleasure to deal with Karen.

Stephen
29 November 2011  

 

Dylan and I were very happy with the service we received from Smartline. We had used Smartline for our first mortgage and we did not think twice about coming back the second time around. Just as we experienced the first time with Stuart Craig, Karen Forbes was so helpful not only with respect to the finances but with general advice regarding the whole house sale/purchase process which made it a lot less stressful for us. Karen was always available when we needed her and we are very grateful for that. Regards, Katrina Mottee

Katrina
23 November 2011  

 

It was a pleasure dealing with such professional and pleasant people. Thanks

Peter
26 September 2011  

 

When I found out Stuart Craig was on leave I was at first horrified I'd have to buy the new house with someone new. Very soon though i found out that Karen is just as fantastic. She kept us up to date at all times and even called us when she was on holiday and just before she went into hospital. I even got a text when she was in hospital! Karen is very approachable and wonderful to deal with. We would use her again as our broker without hesitation and have already told others about her. Thank you!!

Rachel
15 September 2011  

 

Hi Chris
The only time he was a little hard to contact was when he was getting pissed with you one Friday afternoon! Thanks mate
Jim

James
02 July 2011  

 

Always appreciate Stu's friendly and professional attitude. He is always a pleasure to deal with.

Danielle
19 January 2011  

 

Adam
28 November 2010  

 

Stuart Craig provides an outstanding service and I've already referred a number of my friends and family to Stuart.

David
26 November 2010  

 

Marcus
25 October 2010  

 

Ilona
13 May 2010  

 

Adam
03 April 2010  

 

Stuart Craig is fantastic. He has always kept me up to date with what's going on, has gone out of his way to assist me with my home loan AND investment possibilities. I would - and do - recommend him to all my friends. I feel very comfortable knowing that he has my best interests at heart and that he is honest and approachable at all times.

Rachel
01 April 2010  

 

Stuart worked so hard to secure our loan after a series of complications following an unfortunate double rate rise which threatened our borrowing capacity. His commitment and dedication alon is why we are now moving into our Dream Home. I am still not sure how he managed to pull it off - but eternally grateful that he did!

Angelo
27 February 2010  

 

Stuart provided a great service and helped us during some tense moments waiting for our finance to be approved.

Gareth
15 September 2009  

 

Jonathan
14 July 2009  

 

Andrew
25 June 2009  

 

Amanda
05 January 2009  

 

Giuseppe
16 October 2008  

 

Ralph
20 September 2008  

 

We have been using Stuart Craig for 6 years now and every time we use him he knows exactly where we're at and what the best package is for our situation. We think Stuart and Kevin do an amazing job and we have requently referred people to them.

Saxon
17 September 2008  

 

Susan
16 June 2008  

 

I loved that Stuart clearly explained all of my options and of course was able to give me the very best loan option with a company that had the best interest rates available at the time. I was very happy with the service and couldnt have asked for more.Th

Anita
18 March 2008  

 

David
27 December 2007  

 

Steven
16 November 2007  

 

Rochelle
05 November 2007  

 

Christian
17 September 2007  

 

Stuart Craig and his team where fantastic. Stuart managed to respond to all queries promptly and was reassuring when concerns were raised. We have already referred Stuart on to our friends and family. Please pass on our appreciation to Stuart and his team

Leah
17 August 2007  

 

I was very pleasantly surprised by the service. While honestly I couldn't tell you whether I got the best loan I had everything explained thoroughly and felt very confident that we were making the right choices. I'm very happy with the level of service I

David
16 August 2007  

 

Leah
16 August 2007  

 

Kym
18 July 2007  

 

I appreciated the up to date advice and support given during a very stressful period. I dont think I could have completed my purchase without them. I found both Stuart and Kevin to be extremely professional. They always responded promptly to any communica

Danielle
16 July 2007  

 

Adam
18 June 2007  

 

I liked the sense of ownership you had in helping us through the process - it mattered to you that we got the right deal and the hassle was reduced. If I was to suggest an added value service you could provide (and I would have paid a fee for it) it is to

Ian
16 June 2007  

 

Stuart craig was most helpful. Once again thanks for your great service. We have already recommened two of our friends to give you a call.

Christopher
16 May 2007  

 

Penelope
16 April 2007  

 

Adam
16 April 2007  

 

Benjamin
16 March 2007  

 

I was very nervous in the beginning about making a purchase and my Smartline Consultant has really helped in every step of my understanding.

Penelope
19 February 2007  

 

Hamish
18 January 2007  

 

Luke
16 January 2007  

 

Although not accountable for the banks, we found that our particular lender was very slow and made us jump through hoops,if there was any possible way to sppeed up the process that would have been helpful.

Adam
16 January 2007  

 

Matthew
16 January 2007  

 

Katrina
16 January 2007  

 

 

Katrina
16 January 2007  

 

Graeme
16 January 2007  

 

John
16 January 2007  

 

The personalised service was exceptional.

Elizabeth
13 June 2006  

 

Personal service, my consultant was genuinley concerned about making the process easy for me.

Kathryn
01 June 2006  

 

I have had a lot of frustrating dealings with banks in the past as well as mortgage brokers and was wanting to change home loans but not looking forward to the process of having to deal with yet another bank/Broker. Stuart Craig made this whole process ve

Julia
01 May 2006  

 

Just to say that for the excellent client relationship that is established, then for continuity it's nice to have all dealings with the same person for all Smartline transactions as we have had with Stuart Craig. It's ok to have a backup person, as we hav

Bradley
01 March 2006  

 

I liked that our consultant gave us good feedback throughout the steps to purchase our property. Their pragmatic feedback prompted many questions/issues that should have come from our agent and solicitor. I thought of their feedback as a checklist of ques

Chris
01 March 2006  

 

The consultants friendly and honest nature.

Bradley
02 September 2005  

 

We really enjoyed Stuart's personal touches to the service he provided and his help in sorting out problems. He has continued to contact us since the loan went through and advise us on other matters. We have recommended him to other people and we know the

Carolyn
20 September 2004  

 

Lorraine
01 September 2004  

 

Stuart was fantastic and came in to help me when my previous broker did the dirty. He was fantastic and I have already recommended him.

Jane
17 August 2004  

 

Great service and advice.

Graeme
02 July 2004  

 

Stuart Craig provides exceptional service with his high level of professionalism. He is always avaliable (even on holidays). His indepth knowledge of all his products enables us to trust him to find the best products catering to our personal & business ne

rona
12 May 2004  

 

Stuart is a great guy, he has the knowlegde, helpfull and friendly.

Erwin
06 May 2004  

 

More review of the exact loan and operations of that loan compared to that of what your client needs and expects.

Scott
02 April 2004  

 

Good points - broad perspective of available options and rates. Problems - I required a complex loan, half fixed, half variable including a Professional package. The process became ungainly, incorrect accounts were established and indeed the automatic pay

Steve
04 March 2004  

 

Marcelo
03 March 2004  

 

Bartholamew
11 December 2003  

 

Marlene
09 December 2003  

 

Marlene
09 December 2003  

 

Stuart was a great consultant. Very friendly and also very competent...knew his business and knew his panel of lenders. Eg he was able to get a waive on some insurance certificate thing we needed for our investment property with one phone call. He took a

Marcus
04 December 2003  

 

Rachael
25 September 2003  

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