Reviews
Average client rating
4.8/5 From 276 Reviews
Wayne was absolutely amazing throughout the whole process and his help and advice was invaluable. Heather also made the whole process run smoothly and we always had all the info we needed.
Wayne (and Heather) did an amazing job advising me on the best loan for my own personal circumstances and were highly contactable both during the loan application, purchasing and settlement stages. I could not recommend their services highly enough
Professional
I’m so happy to have met and worked with Wayne at Smartline. He gave me the best mortgage advice tailored to my needs and was always available to answer ALL my questions along the way, no matter how big or small. He would always take the time to explain options and processes and has always been a joy to chat to in general. I would highly recommend Wayne and Smartline to anyone.
Wayne Dive and Heather Williams are fantastic. I have highly recommended them many times.
A BIG Thank you for being wonderful, positive and patient with us during the entire process. You made us beyond happy!!!
-Paolo and Dora L
Excellent service from Wayne Dive and Heather as usual. I highly recommend Wayne and his team and often refer my friends and family to him.
Wayne was amazing! This is my first time buying a home and he has stuck with me through an international move. My knowledge of mortgages was non existence and Wayne was only ever patient, informative and supportive. Without Wayne I would not have been able or confident enough to purchase my own home!
Wayne Dive and Heather Williams were the best. Available, kept in touch, reminded us when necessary and followed up on every detail.
Wayne went above and beyond for me during the whole process.He always returned my calls promptly and most importantly was always more than happy to answer any of my questions.
Heather was in constant contact and was always ahead of passing on information throughout the whole process.
Exceptional service,product knowledge and thorough.Thank you,I will always refer them to friends
Wayne was an amazing advisor. Always available to answer any questions we had. We felt we were really well taken care of and that they had our best interest in mind. We would highly recommend Wayne Dive
Wayne Dive was recommended to us by a family member and dealing with him from start to finish was amazing. He was always available to chat to us about any questions we had (there was a lot) and he listened to what we wanted to achieve and what we wanted to buy.
It was new territory for us and he was super helpful and patient explaining everything to us so we were empowered with the knowledge to make the right decisions.
We are so grateful for his guidance and assistance in purchasing our first home. It really gave us piece of mind knowing we had someone on our team who genuinely wanted to help us and was invested in us and our home buying dreams. You can tell it is more than just a job for him!
We have already recommended him to friends and family when they go on to buy a property and we will definitely be coming back to Wayne and Smartline when we are looking to buy a new house.
We also dealt with Heather Williams who was equally as amazing, responsive, patient and understanding as Wayne.
It was a great experience all round!
Bevis and Jacquie
Wayne,
Thanks so much for helping me and guiding me through this process. Again you have been very helpful and provided crystal clarity in the process and provided heads up for everything that was coming my way.
I am very pleased to have your services as my broker and you have delivered everything with the highest standard. Thanks so much once again.
Wayne was super professional and very knowledgeable. He was able to think about all the possible solutions including 'out of the box' solutions. He took full ownership and worked with his contacts within our chosen Lender all the way through to settlement to get the loan finalised. Thanks so much Wayne.
Wayne was fantastic throughout the whole loan process. He gave us excellent advice and was always there via phone or email to answer any questions we had and there were plenty. He is extremely efficient and gets things done super quickly. It would have been a much more stressful process without Wayne and we couldn't recommend him and Heather more!
Wayne was incredibly helpful from the get-go. He navigated us first-time buyers through the mortgage process. He clearly explained the different mortgage types and helped us find one that suited our situation. I'd highly recommend Wayne to anyone looking for a fantastic mortgage broker.
My advisor Wayne Dive was the most efficient, creative and calm finance professional I have worked with. He immediately identified a path forward, communicated exceptionally throughout the process and carefully managed the requirements I had to meet due to being a dual citizen with a more complex financial situation. Highly recommending him and Heather to anyone who wants a real team behind them.
Very responsive to my questions. Heather did a great job in handling the administration of the loan and keeping me informed. Would have liked access to more lenders since some lenders that were not included had better rates.
Wayne and Heather are always helpful and prompt in following up. They really take the headache out of the whole loan and settlement process.
Nicole and Josie are fantastic! Helped me whenever I needed it as much as they could. Found me the best lender that I wouldn't have been able to find on my own.
Great advise and super fast responses
Wayne is a professional.
I cannot thank Wayne and Heather enough for their help for the last 15 years. Wayne's advice has been invaluable and always happy to help and answer all sort of questions.
Excellent experience with both advisor and his support team. Incredible communication, super fast responses, readily available. Only frustration came from bank and their processes.
Wayne was amazing in understanding my needs and concerns.
Wayne was excellent and very patient with my paperwork and phone calls. Highly recommend him.
Wayne and Heather were absolutely brilliant! The two of them were so thorough and went the extra mile every step of the way when it came to ensuring things were in place for our new home. We are so thankful for a wonderful experience we had!
Professional, knowledgeable, patient and friendly. I would highly recommend Wayne Dive to anyone looking for a mortgage broker.
Wayne Dive is the guru of all mortgage brokers, would not ever hesitate to recommend to others.
Wayne was fantastic. We were first home buyers and he was always there to answer any question we had. He kept us informed and made great recommendations. I will certainly recommend Wayne to others.
Wayne and Heather at Smartline are fantastic and easy to deal with. They found a great product that suited my circumstances, provided professional expert service and connected me with other professionals in their network (a great buying agent) who also was part of this A team. Thank you for making things work so smoothly.
Thank you Wayne & Heather for your guidance through the Mortgage process. Your professionalism & communication while setting up my first home loan was so easy , uncomplicated & much appreciated. I Would recommend Smartline to anyone looking for this service without hesitation.
Thank you Wayne for providing my home loan advise that was spot on. The process was uncomplicated and hassel free. Just as I like it!You are the ultimate professional and I would recommend you to anyone without hesitation.
Wayne is a fantastic asset to SmartLine and provided an invaluable service to me in purchasing my first property. He was personable, explained things very easily and i felt he truely went above and beyond to help me!! Would recommend!
I would like to thank Wayne Dive and the team at smartline for making my experience with them as simple and easy as possible, Wayne and the team were very professional and go above and beyond for there clients.
Wayne Dive was awesome in every step of this process. His knowledge, skills and communication deserve 10 stars. I’ve recommended him already and will come back for my next purchase
Thank you
Wayne was fantastic to deal with throughout my property search and settlement process during very interesting times in the market. Wayne moved things through quickly, always on top of everything and made things as easy as possible. thank you!
Wayne was simply amazing. In such challenging times, he was knowledgeable, confident, always ready to listen & open to all aspects of what I required moving forward. I could not be more grateful for the service I received
Wayne and Heather from Smartline were fantastic ensuring I was kept informed about the progress of my loan on a regular basis. I would highly recommend them.
Wayne was recommended to me by a friend. His efforts throughout the mortgage application process were excellent. Communication was always immediate and clear. I have the highest praise for Wayne and Smartline.
The whole experience was great. Wayne walked us through all the options, was always available & willing to answer any queries. Went over & above to make sure deposit requirements were met. Then at the back end Heather kept us up to date on progress and made certain every step was being taken to complete.
Would definitely recommend them & use them again.
Wayne Dive and Heather Williams are exceptional at their jobs; customer focused, professional, and always happy to help navigate through the challenges of lending and documentation. We are extremely happy with the service provided and will definitely recommend (highly) to friends and family.
Our experience was fantastic. Wayne is very efficient and very clear. He set expectations early on and that helped us better understand our situations.
As the process evolved, Heather and Wayne kept us informed. We were always well informed of any new developments.
We would recommend Wayne whole heartedly.
Wayne and Heather were exceptional. Nothing was to much trouble. They both went above and beyond.
Wayne has organised a number of loans for us now and we keep coming back because he is great to deal with. He keeps us informed, is always available and goes above and beyond when the pressure is on to get approvals over the line. Always happy to recommend him to others.
Heather has been fantastic also - even though we have only dealt directly with her in the latter stages, she has made the back end of the refinancing as easy for us as it could be. Thanks guys.
As indicated above my wife and I have both recommended Wayne to family and friends who are looking to find a property. Wayne is diligent and his team support him to make the experience seamless.
Wayne was very supportive from the very beginning and explained things thoroughly. He was always willing to explain and re-explain concepts and always available to answer our questions. Heather kept us informed and communicated well throughout the entire process. Buying our first investment property using Smartline was a great experience!
I’m so pleased and lucky that we had Wayne to assist us.
Wayne Dive has been my broker for 15 years and has been wonderful to work with. He and his staff are friendly professional timely and sort out any issues immediately. I wouldn’t use anyone else
Wayne was simply AMAZING!
I started this journey with pretty much 0 knowledge about the process as this was my first time buying a property. He walked me through every step and made the whole thing a walk in he park!
Wayne Dive was fantastic to deal with, as was Heather Williams, who was my Client Service Manager in the latter stages of setting up my mortgage. They were both very accessible and responsive. Wayne patiently explained many aspects of the process to me. He is a very decent and ethical person, which is worth a lot in a mortgage broker.
We had the best experience with Wayne and Heather. There was no question that was deemed silly, nothing that was too hard, we had constant communication and they really made us feel like we were their only clients (which is pretty impressive when they actually have many to look after). We had a wonderful experience, felt very looked after and would highly recommend Wayne and Heather.
Wayne and Heather made buying my first house so easy. They were readily available to answer my questions and support me through the process. Thank you very much!!
Wayne and Heather made buying my first house so easy. They were readily available to answer my questions and support me through the process. Thank you very much!!
I would strongly recommend Wayne Drive and Heather Williams to anyone needing mortgage advise. They are friendly and professional. They were patient with me as this was my first mortgage. I feel they went above and beyond and made the process really seamless and a pleasure.
Wayne wa fantastic. We were running to a very short schedule and he had the loan finalised in under a week (even compiling the application on a Sunday so it was ready to go Monday morning).
Very friendly, very efficient.
Wayne was great to deal with. He explained every step of the process in plain English and was always available to answer any questions I had - even on the weekend.
Heather Williams (Client Services Manager) was also fantastic to deal with and kept me informed at every step of the loan application process.
Nothing was ever too much trouble for Wayne or Heather and I don\'t think I would have been able to purchase my new home without them. I can\'t recommend them highly enough.
I have used Wayne previously and his level of service has never wavered. He keeps me regularly updated and I have full confidence that he has my best interests at heart with his recommendations. I have and will continue to recommend him to other people too.
Wayne and Heather were great to help navigate the loan process, have recommended to a friend already and will use smartline for investment loans later this year. Wayne and Heather were patient and very helpful.
Wayne was very professional and his advice was considered and very helpful. I would also like to mention Heather Williams and thank her for her advice and assistance. We would not have been able to purchase our investment property without their help and I\'m very grateful.
Great service, communication and knowledge of the options available which made the entire process very smooth and pleasant. Will recommend Wayne to friends and family.
Wayne has provided a great service to both my husband & myself as well as my daughter & son in law. In each instance he has been more than helpful while providing excellent advise and alternative solutions to some of our hurdles.
The personal contact and access to a range of products was very helpful.
Wayne was very easy to talk to and understood and met our needs perfectly...
Great service from all the team made the whole process very easy and smooth , look forward to your on my next property.
Thanks jason
Once again Wayne was very helpful when it came to assisting us with our home loan.
We couldn\'t be happier with the service he provided.
Wayne & Heather were instrumental in helping my partner and I organise our loan application. We provided them with a fairly limited time to work with in getting us our approval and the fact that they were able to achieve that approval with such a great loan rate in such a short time period is a true testament to their professionalism and ability. I will definitely be recommending them to friends and family and wouldn\'t hesitate to continue utilising their services in the future.
This is my 3rd time using Wayne and heather I wouldn\'t go anywhere else.
Thank you to the both of them????????
Professional, knowledgeable, helpful and amazing communication! Immensely happy with the product and service, highly recommended!!
Wayne and his team are friendly, very helpful and reliable, informative and always available to answer questions and queries throughout the loan process. I would highly recommend him to friends and colleagues and often do!
Although Wayne was terrific, I found the entire process long winded and laborious. I also requested increased loan repayments to commence with the redraw and this has still not happened.
Both my partner and I purchased a property each and used Smartline as our broker. While mine was a much simpler case and settled without issues, my partners had a major issue due to an oversight / misinformation at your end. It was not discovered until we were on a 4 week holiday overseas. The property could not settle in time and we were penalised as a result. You may wish to obtain feedback from my partner directly on his case.
Wayne exceeded our expectations and went above and beyond to offer top service. We would definitely work with Wayne again.
Also would like to add that Heather who helped Wayne was also top notch. Wayne also referred us to a smartline auto loan team which did an exceptional job. Well done all around. Thank you.
Wayne and his assistants kept me informed during the whole process which took the stress out of the period leading up to settlement of my loan.
Wayne was very helpful to my partner and I throughout the whole purchasing process, which was particularly necessary as it was our first home. He was always available to answer any questions we had even when they were not directly related to the loan he was arranging for us. I would not hesitate to recommend Wayne to anyone and will definitely be using his services again for all future financial decisions.
Wayne Dive went above and beyond in order to make our transition to our new home loan smooth and without fuss.
No other comments apart that Wayne was very informative , Knew his loan product extremely well and was contactable at anytime.
Even though Wayne was on leave during part of the period the change of loans/ banks was occurring, his friendly and efficient team knew what was going on and communicated with us at every step along the way. They have been very helpful and approachable. Fiona & Richard
Wayne Is a true professional. Excellent communication via phone and email. We are multiple repeat customers in a competitive space so I think that says it all.
Wayne has not only been on hand during our original mortgage process, he keeps in touch, keeps us informed about the market in general and recently helped us refinance.
When purchasing a house you have to work with a number of service providers. I can very comfortably say that Wayne was by far the best! It was a pleasure to do business with Wayne and I have already recommended him to others and will continue to do so. Wayne took the time to ensure we were fully informed and comfortable in making our decisions. He guided us through the process, whilst allowing us to remain in control. Nothing was ever too much trouble and it seemed like there was no effort that Wayne wouldn't have been prepared to make to ensure we were happy. Thank you again Wayne, looking forward to working with you more over the years!
Wayne went over the details of our options with my wife and I and made the whole process as pain free as possible. I will recommend Wayne to anyone else looking for mortgage advice.
Wayne and Heather completely took the stress out of buying a new house. Smartline were highly recommended from a mutual friend and they exceeded every expectation. Will definitely recommend Smartline too anyone who asks. Jeremy
Wayne Dive was extremly professional and efficient. Very smoth and fast transaction.
Very professional and responsive. Clear and approachable and willing to ensure we were well informed throughout the process. A positive experience. Cheers Howard
Wayne was very customer orientated the whole way. Amazing experience!
I've used Wayne Dive twice now for the sale & purchase of properties - he is always available to chat and is genuinely keen to help which is highly important.
Wonderful, helpful service. Thank you so much, I would have loved to meet you all in person!
Wayne has been exceptional to deal with! His service and expertise is second to none.
Perfect service - thank you.
From the get go my wife and I were impressed with the service of Wayne and Heather from smartline. SMSF property loans as tedious as they can be, was never an issue for the knowledgeable team at Smartline. I would have no hesitation in recommending Wayne and especially Heather to my family, friends or would be clients as they were both brilliant and a pleasure to deal with. Regards, Justin McCulla.
Wayne was a pleasure to deal with you. My wife and I are new to this whole concept of purchasing an investment property/home, so Wayne was exceptional in providing top-level advice and service. We could not be happier in dealing with Wayne, as he took the time to meet with us, run through concept easily enough for us to understand and really took the time to get to know us. I would not hesitate in recommending Wayne's services to family and friends in the future. Thanks Wanye and Smartline! Cheers, Nick + Jackie
I had a great experience with Wayne. He went over and above to help and the service could not be faulted. I will definitely be using Wyane for my next purchase.
Wayne was AMAZEBALLS...I would recommend him to anyone and everyone!
Wayne was a perfect mix of hands on and polite distance. He gently guided and motivated us without being intrusive. His broad knowledge of loan options was immensely relevant to our situation. I wouldn't hesitate to recommend SmartLine, and Wayne in particular.
Wayne has been fantastic from the word go. He came round to visit us at short notice to discuss various options. He's also been very prompt in answering many questions, whether it's late night, early morning or weekends. Overall, it's been a pleasure working with Wayne, he made the process very easy for us and we'd highly recommend him to others.
Wayne was recommended to me by a family friend and I am so glad I took their advice. From the first meeting Wayne was both friendly & professional and he clearly explained any queries that I, or my fiance, had. Our home buying process had some unexpected ups and downs yet Wanyne was continually supportive and contactable throughout the entire process. Heather Williams also deserves a special mention as she too was also a valuable support during this process. Thank you!
Wayne was great, he always made himself available to answer any questions I had throughout the process.
Wayne was fantastic and really knew his product
Wayne was very easy to contact and always seemed to have our information at hand. He was very helpful in organizing paperwork and getting it all done. I'm not sure if there may have been a cheaper loan out there (I was told of one at St George the day mine was approved!) Also some details of the payment plan were a little unclear to us. Overall we found him very helpful
The process was extremely simple thanks to Wayne.
We (Walter Carder & myself) felt as if Wayne treated us the same way he would treat his own family, with the upmost care & best intentions. He and Heather, both kept us up to date with every detail, every movement, along the way. We hit hard times, but Wayne worked hard at solving the problems. We are amazed and gob smacked at the service. THANKYOU
I usually won't let anyone into my home, I would have preferred an outside location, however Wayne Dive is a lovely human being who is not only very good at his job, he also worked with my wife & myself during our hectic business schedules and this never seem to be an issue with Wayne. He worked & planned around & we are eternally greatful. Wayne is also welcome in our abode anytime for work or just glass of Vino.
Wayne was patient and understanding, while being professional, knowledgable, reassuring and encouraging. We could not have managed the home loan process without him.
Very helpful and reliable throughout the process. Even made the effort around my work schedule. I've dealt with others before but none put in the effort Wayne did.
Wayne was so approachable and willingly accepted calls on the weekend and even came to meet us at our home in the evening to help us plan our finance. He was great.
I'd recommended Wayne to others before even finalising my loan transfer!
I would like to thank Wayne as it was my first time going through the home loan process and I had absolutely no worries at all. Good friendly service.
Brilliant service, very professional in every way, friendly and articulate. Have already recommended Wayne to others.Looking forward to doing more business with "smartline" in the future.
"It was great to have someone who was always contactable and able to assist us through the process of gaining formal loan approval."
This is the second time I have dealt with Wayne. He has been a professional in every since of the word. I could not speak highly enough of the service he provided.
Wayne made what can be a complicated process uncomplicated. Very helpful and always available through the home loan process from start to finish. Would highly recommend.
- Very personal and down to earth / pragmatic approach. - Not biased and thorough
Wayne was most helpful & was always available for any questions/concerns that we had.
Despite not being in active touch with Wayne for several years, he made time to meet and review an urgent opportunity with us and provided everything we needed to secure our home in record time! We know we can always count on Wayne to provide excellent, responsive, professional service any time without fail!
Thankyou for the making the purchase of our house such a fantastic experience. I am currently going through the other information sent to us after the sale and am very happy with the post sales support also. It has been a great learning experience and has made me excited about the prospects of real eastate as an investment option in the future.
Wayne helped us when Aussie Home Loans dropped the ball big time for me and my partner Michael. He and Heather managed to secure a new loan and ensured we settled in less than 2 weeks and now that we have the keys to our first home together we are happier than ever before. I will shout Wayne's name from the rooftops to anyone who needs a mortgage broker and will forever be endebted to him for all he did for us in every way.
I was so happy with the service that I received, right from the first contact I felt assured that I'd be getting the loan that I needed. I was kept up to date throughout the whole process. Wayne Dive & Heather were amazing & I have already recommended them to some friends.. Cheers Lisa Sutton
We cannot rate Wayne highly enough. He spent many hours at our place helping us through the whole process. By phone and email he was always available to answer questions. It was a very positive experience and we would recommend Wayne Dive's services to anyone. He is a true professional.
Wayne provided us with exceptional service. He understood our particular needs and sought to provide us with inforation about a product which best suited these needs. He ensured that we provided all of the necessary documentation and information to facilitate the speedy processing of our loan application. He kept us informed of developments throughout the process. Generally he made the process relatively stress free for us.
Have already recommended Wayne Dive to others!!! Great service which saved me a great deal of money to date kelly
Wayne made the process very easy and i would highly recommend him.
Wayne and Heather made the whole process so easy for me. They kept me informed and up to date constantly. This being my first home I was very new to everything, Wayne made everything so clear and helped me understand the process so I could focus on the excitiment of owning my first property. Without Wayne and Heather I don't know what I would have done. Thanks so much!!!
We could not be happier with the service provided by Wayne. He was helpful, informative and suportive from our very first meeting, right through to the eventual purchase of our home (a long) 12 months later. He was always happy to take our calls, answer questions, and offer support. (even while he was at the beach, on his day off!) We'd had so many friends and collegues tell us, obtaining their first mortgage was one of the most stressful things they'd gone through.. Thanks to Wayne, we honestly found the whole process easy and stress-free! We can't recommend him highly enough.
It's great to see people who take great care in what
they do . You never forget good service
Wayne has stuck with me for many years despite not buying a place. A classic case of good customer relations management!
Effective result, prompt and useful advice and regular information, updates and followup plus most important the personal service and interest. In over 35 years as a lawyer, I have not come accross a Financial Advisor I am more impressed with. Wayne is a huge asset and Credit to the INdustry and Smartline Group. I recommend Smartline and Wayne to all clients who have financial advice needs and will continue to do so.
Process was a bit rushed and kind of backwards due me having found a property and wanting a loan (rather than getting a loan approved, then looking for a property). Wayne took it in stride, dealt with it well and answered all my questions with patience and clarity.
Wayne was very efficient and made the entire process appear very simple. I am very busy with work and therefore was greatly appreciative of the seamless process (due to Wayne). He is fantastic to deal with and very pro-active - always cognisant of my requirements and guiding me effectively through the process.
Wayne was great! Past experiences with a mortgage advisor was not great but Wayne exceeded expectations - kept me in the loop, was always available and got me a great deal - for my current property as well as previous investment property.
Excellent service, fast responsive and great knowledge
Wayne was fantastic helping to refinance our loans. The settlement process took a lot longer than necessary as the old and new banks were not really very helpful in resolving. Throughout Wayne and his team followed it through and kept us updated on progress
Great communication and were very flexible when we had a question or when we wanted a meeting. Only bad comment is that we were not given the option of many lenders.... but this may have been due to my partners work situation (contractor).
Wayne did a great job in 2009 providing options and refinancing an existing property and setting up a new loan on a new property. He also arranged a loan redraw this year. All our experiences with Wayne have been first class. I would have no hesitation recommending Wayne to borrowers.
Wayne was fantastic - love working with him. Builds very strong relationships
Wayne Dive and Heather Williams were highly accessible to assist and very helpful. The excellence of their service and advise enabled us to achieve our goals within expected time-line.
Wayne Dive was great. Lovely guy, very helpful and guided me super patiently through the whole process.
Wayne was fantastic, thanks.
This was a particulaly complex loan transaction involving guarantors, several parties and two banks. It required a fair bit of ringing around and following up by Smartline and Wayne and his assistant Heather were just relentless at pursing it. What was disappointing was the delay, which was entirely the fault of the commmonwealth bank. I suspect that delay would have been even longer if we had tried to do it ourselves and not used Wayne and Heather.
Wayne ensured that the whole process was as smooth as humanly possible. The level of service exceeded my expectations and helped take the worry out of the process.
I was extremely happy with the service Wayne provided! I will most certainly recommend him to my friends and family. I will only ever deal with him as he made the whole process seemless and did all the heavy lifting for me. Thank you!!
Overall I have been and continue to be very happy with Wayne. I view our relationship as long term so this is only the beginning. 2 points: 1. when I questioned his assistant about getting a redraw facility, I don't think she fully understood it and didn'
Wayne is great and I will refer him to anyone who is in need of lending related services. He exceeeds expectation whish is hard because I have high expectations! The Better Homes and Garden subscription was a lovely touch. Thanks so much.
I found the service provided by Smartline fantastic and the team helped make a daunting experience less stressful. I would recommend the team to anyone embarking on the process of purchasing a property. Go team Wayne and Maria!
Every one I dealt with was extremely professional and very helpful.
We have had the assistance of Wayne Dive for 4 home loans and each has been a pleasure to deal with. He's enthusiasm and dedication to his job is exceptional. All our friends that we have recommended Wayne to have also had the same experience.
The constant updates were very helpful and kept us feeling calm throughout the process.
Maria was great. I absolutely loved her. As a first home owner it would have been ideal to receive more info in advance about the type of loan i was entering into. I understand when signing off, understanding the loan becomes my responsibility, but as a n
Great service. Very personable. Easy to deal with.
Please let us know about all hidden charges!
Offer more choices of lenders, not only banks but also non bank lenders.
What we appreciated most was we never panicked. We knew Wayne was on top of all the paperwork and the banks and it made the process nearly stress free. My husband and I could not have done this without him.
I liked most;the fact that somebody was overseeing the whole process & keeping me informed every step of the way.Wayne Dive was friendly,trustworthy & meticulous in his preparation & execution.He always went the extra distance;above & beyond the normal ca
Process was EASY as I never had to chase for an update; allowing me to focus on my job and leave this finance portion of my life to SmartLine consultant Wayne Dive.
Wayne was professional, down the line, friendly and simply the best.
Wayne Dive is the best financial consultant you could ever wish for. He made every step of the process count in a timely & professional manner. There is nothing we could recommend to improve things with him on board.
Wayne Dive was great. He was very flexible and accomodating with his time. His follow up during the approval process was great. The lender (Westpac) have been quite disappointing with a few teething problems. However, this was out of Wayne's control and I
I was recommended to Wayne Dive by a friend of mine and from the moment I met Wayne both my wife and I felt very comfortable with the level of service he provided. Wayne provided us with a number of options and supported us during that decision making pro
A lot of companies and service staff can learn a lot from the service that our consultant (Wayne) provided. We did not have any easy time with the bank process this time around and Wayne helped us through that with all the information we needed based on h
A lot of companies and service staff can learn a lot from the service that our consultant (Wayne) provided. We did not have any easy time with the bank process this time around and Wayne helped us through that with all the information we needed based on h
The consultants flexibility in fitting in with my time constraints was helpful. Can you find out about the 40, 50 year loans?
some pre-meeting informative email might be able to help clients to understand more of what they want and can raise questions when meeting up with the consultant.
NOthing else to add really. See below
Wayne Dive was excellent. Kept us informed the whole time. Wouls definetly use him again.
I really appreciated the personal service that we got - we were always kept informed of what was going on, and felt we could get in contact at any time if we had any questions. I would without hesitation recommend Wayne to friends (and infact already have
Constant communications on progress of application. Excellent.
I liked most the ease of the consultant coming to you. Plus Wayne Dive who did mine was very friendly and professional.
Wayne Dive is excellent in everything he does. A fine asset to your organisation. Totally imporessed with his service, manner and professionalism. He more than over delivers on his promises
Wayne was extremely professional. We came to him only two weeks before settlement and he was able to assist us in finding a home loan which fitted our needs perfectly. We would again like to thank him for his assistance and stress how impressed we were wi
Wayne was fantastic. As first home buyers the whole process was quite foreign and daunting but Wayne made it a much more painless ride. He took his time to explain everything and this put our minds at rest. The biggest surprise was the level of contact he
was advised st george establishment fee would be waived, we paid it and were told it would be refunded still waiting for refund!
The services provided by Smartline and Wayne Dive were exceptional and met our expectations and above.
Wayne was always available and willing to come to us at any time of the day. Greatly Appreciated.
Very much appreciated that Wayne Dive was able to check different scenarios for different properties when I was choosing between a few different units.
wayne dive is great - will use him forever
Everything went very smoothly and our consultant was very helpful and always there with any answers that we may have needed.
Wayne Dive was our consultant. Day one he promised like many others he would keep me always informed, and he truly kept to his word unlike the others. It was a service beyond expectations from day one to after the loan approval and the followups. He is a
Smoother experience as they have all your information.
Better understanding of your financials to provide tailored advice. 
Faster response compared to being matched with a new broker.
