Reviews
Average client rating
4.9/5 From 239 Reviews
Todd kahane is an absolute professional and a pleasure to deal with and he will be first call whenever we buy any future property
Great service provided. Made sure the process ran smoothly and efficiently
Thank you Shan. You were highly knowledgeable and able to find solutions to any issues we had.
Thank you so much for the great service you have provided us throughout the process. You were efficient and clear on your follow-throughs and made it easy for us to complete the requirements. If we knew it was that easy to buy a house, we would have done it sooner. We would definitely recommend your superb service to our friends and colleagues.
Todd was fantastic. From start to end he kept us well informed. Highly recommend Todd
Excellent efficient service from Todd.
Todd exceeded our expectations, the whole process was completed quickly and smoothly, excellent broker service we would highly recommend Todd,
Kind regards
Michael & Samantha
Shan was exceptionally professional and assisted with any and all queries I had. She was able to tailor my home loan package to my needs. I would definitely recommend her services for anyone looking at getting a home loan.
Shan helped us get in to our first home. We were both amazed at how quick and easy Shan made the process for us. I will absolutely be recommending her to friends and family.
Smartline and Shan make this process so easy and transparent. This is the third time Ive refinanced or changed my mortgage and its been so easy every time. Highly recommend.
We have had our fair Share of advisers, which have been useless and very unhelpful. Shan has exceeded our expectations.
Shan is a consummate professional and very pro-active. Shan's personable nature and ability to break down complex issues so that they were more easily understood made the whole process less stressful for us. Thank you Shan
Todd was proactive in contacting my wife & I to advise us that there were better loan products that would better suite our situation.
Todd kept us informed throughout the process & has a very personable manner which is why we have remained with him for the past 20 years & is regarded a friend of the family.
I have utilised services several times now and keep coming back for the great service and outcomes provided by Shan!
Shan looked after me every step of the way when I engaged her to help me buy a house for my girls and myself. She was professional, took the time to listen to what I wanted and made the process a smooth one. I would be happy to recommend her to anyone seeking a mortgage broker.
Todd was incredible throughout the entire process. He helped us every step of the way and turned every complex issue into something easy to understand for first home buyers. He was more than happy to jump on the phone and have a chat whenever we needed either to explain something or was the first there to congratulate us when the settlement was complete. We would recommend Todd to everyone and will definitely be using his services again in the future!
Todd was an absolute professional. Amazing service, highly recommend.
Amazing service as always. Thank you Team!
Todd was just outstanding. He made a complicated situation easy and delivered on everything he promised. We couldn't be happier.
Shan was amazing, even though Westpac were absolutely crap!! I stalked her a lot throughout the process and nothing was too much trouble for her!
Shan at Joondalup is superb! very friendly and approcahable, efficient and informative. Highly Recommended. Shan is assisted by Cathy who is also as professional and an absolute pleasure to deal with.
Exceptional service with a smile and all questions or concerns were dealt with quickly and efficiently.
Todd was recommended to me by a friend. He was very good and I’d recommend him for sure. Thanks Todd. Annette
Shan was fantastic throughout the whole process. All my options where given in great detail and any questions I had were answered so I could understand exactly what I was looking at. Shan was also very patient and I would highly recommend her to others looking for a mortgage broker.
Shan was not only extremely helpful but also made the whole process stress-free with constant updates and information. Shan went above an beyond from the first time we met until settlement. Highly recommended.
Todd was very helpful and even agreed to meet me at a cafe at a location and a time that was convenient for me so all the relevant forms could be outlined and signed off. Very efficient and no question was to hard for Todd to answer.
Shan is so helpful and keeps you informed about all that is going on, I have been going to Shan for a few years now and would recommend her to anyone, She makes it all so easy.
Todd (Kahane) was brilliant. Incredibly patient and generous with his time. It took us 2 years to find a house, and Todd helped us throughout the whole process, right up to navigating all the formalities of placing an offer and having it accepted. We couldn't recommend him highly enough.
Shan went above and beyond to advise and help us, we were first time buyers and very nervous about the process of getting the right home loan and buying a property. Shan very quickly put us at ease, she is very knowledgeable and was amazing at translating the information in a way we understood it so we knew exactly what we were doing. We feel we got the best loan for our situation. Her chilled but still very professional approach was perfect for us. We will be continuing to use Shan into the future and will be recommending her to anybody that needs a broker. Can’t thank you enough! ??
I have used Todd for many years. He is always really helpful and a great source of advice. Nothing is a problem with him which is great. He even answered my emails and messages outside of work hours - which I did not expect but really appreciated. I will continue to use him for mrtgages and also recommend him to anyone I know - thank you!
Chris and his assistant Cathy were terrific right from the beginning, making sure I was informed all the way through the buying and settlement process. I can thoroughly recommend Chris for his professionalism and efficiency.
Todd Kahane has been my mortgage broker for many years; when I needed assistance on this occasion to refinance my loan in 2021, after a short discussion with me, he knew immediately which product would be best in my current circumstances and proceeded promptly and professionally with the necessary paperwork and within a very short timeframe, everything was approved. His service is excellent and his communication not only extremely prompt but and also concise and clear.
I was referred to Todd from a friend and i felt like he looked after me as if i was part of the family, regular contact, meeting me at my workplace for convenience, it was a very good experience and i would look to todd again should i need a broker in the future.
Todd helped us with our first home and we were super glad we contacted him again for our second home. The process was very smooth and communication was amazing. We have and will continue to recommend him to our Family and Friends.
Great to deal with Todd, Right from the get go friendly and informative.
Helped me out.
Thanks again mate !
Todd has helped me through the process of buying my first two houses and taking a second loan out on one. He makes sure you understand everything before going ahead and always responds quickly. I have recommended him to any of my friends looking for a broker.
Todd has been our broker for over 12 years and is always ready to assist with any queries and has been amazing help with all our mortgage needs. Highly recommend.
My experience with smartline was a very smooth sailing one, I worked with shan bott, she was great to work with and very easy to talk to, answered all the questions I had for her and also guided me in the right direction and what will work for me in my position, she understood my working roster and how difficult it is, she was very patient and professional throughout and I will be definitely using shan and smartline in the future
Shan was superb across the board. Her communication and level of care exceeded my expectations. Could not recommend her enough
Shan was great throughout the whole process, made everything simple and easy for me. Would definitely recommend smart line and Shan to anyone.
Purchasing my first home was made a whole a lot easier with the knowledge and guidance from Shan.
And so easy to deal with!
I will be highly recommending her to all.
You made the whole experience a breeze. Thankyou! x
Shan is awesome!
Shan could not have been more helpful. Thank you for the great advice and professional service!
Shan provided great support in getting our existing loans set up and then assisting with the property being revalued for refinancing purposes, all round good experience and will be recommending Shan's services to friends, family and colleagues.
Shan was great! She helped us all the way, very efficient in coordinating with 3rd Parties. Would and have recommended to family & friends
Our advisor, Shan, has been exceptional. The bank gave us the run around, and she persevered for us. We have seldom enjoyed such wonderful support and service. She has a very friendly and approachable manner, and has been an absolute joy to deal with. We were reassured all the way that she had our interests at heart. We would very happily recommend her to any of our friends. Thank you, Shan, most sincerely.
Todd has advised us several times. We have always been pleased with the mortgage he has secured us.
He always explains the benefits and criteria clearly, and is available to clarify any questions.
We would definitely recommend him to anyone looking for their first mortgage, or to change providers.
Shan was an incredible Adviser. I knew absolutely nothing about mortgages or purchasing a home. She walked me through, step by step. Shan answered all my questions, responded to my numerous emails and was incredibly patient with me.
Shan was amazing to work with, going above and beyond to help us every step of the way, and meeting the quick deadlines that we had to deal with. We cannot thank her enough for her efforts.
Shan from smartline Mt Lawley was amazing through out the whole process from our first meet all the way to post settlement. Shan went above and beyond to ensure the loan was approved and kept us and the agents updated the whole way though the process making the experience enjoyable.
I will and already have recommended Shan to family and friends for there mortgages.
Todd was very helpful throughout the mortgage application process right through to settlement. He was always contactable and very knowledgeable when it came to helping us secure the right mortgage for us.
Todd was absolutely fantastic at every stage of the process from our initial enquiry right up until purchase. His advice and knowledge was excellent and I would absolutely recommend him to anyone looking to finance the purchase of a home.
I have had Shan do all of my loans always with out a hitch and she always goes out of her way to help and answer any questions. I have also recommended her to my family and friends where she has more than met their expectations as well.
Great service! Without Shan we would not have been able to secure the finance we needed to build our dream home. We highly recommend SmartLine!
This is the second time that Shan has organised my mortgage. Very professional and very efficient in her work. Highly recommended
Shan was the most incredible part of this scary journey of purchasing a first home, she is so patient and really made me feel so at ease. Thank you for everything Shan!
We have used Todd for multiple property purchases over the last 10 years. Each time Todd has provided us with an outstanding service. If we have any queries or needs he is immediately reachable and takes care of any our issues straight away.
I would highly recommend Shan to anyone. From the beginning of the process all the way to the end she was fantastic.
Todd was very knowledgeable and implemented innovative strategies to tailor the mortgage to suit our needs. He was proactive to ensure we met settlement and always had our best interest at mind. Thanks Todd!
Great Experience from Start to finish through Shan from Smartline
Fantastic service all round. Quick response to any queries.
Would definitely use Smartline in the future.
Shan Bott has always been very attentive and polite and a pleasure to work with. My work requires a lot of travel and Shan was able to secure my home loan with zero inconvenience and very swiftly.
Shan Bott and Todd Kahane were both fantastic to work with. Very thorough and committed to get the best possible loans for us. Todd has been doing our loans a few times over the last 10 years and we were always pleased with his amazing service. We can only recommend Smartline.
I’ve refinanced with Todd Kahane several times and will continue to do so. He’s personable, quick to answer correspondence and takes on the complexities of the process. Todd makes it very simple for us and we know we always have the best deal.
After receiving poor service from my bank of 33 years I approached Chris Brown of Smartline for assistance with my loan application process. Chris provided excellent knowledge, support & service throughout the entire approval process.
Shan provides a brilliant service!
What can I say, Shan Bott is the most professionly competent mortgage broker I have ever had the pleasure of working with. The service she provided was second to none with her easy going nature and can-do approach making every interaction stress free
Very responsive, excellent knowledge of the products, really impressed by the follow-up when we hit any snag with the bank. Chris Brown = Highly recommended!!
Todd is honest, transparent, down to earth and knows his stuff. He works well with the bank and client and I have used him for years with all of my purchases and gets me the best deals with the lowest interest rates. Todd also goes above and beyond to get the desired results and nothing is too much for him. He also has a superb sense of humour which always helps when buying and selling property - if you have an opportunity to use Todd’s much sought after services, give him a call! I highly recommend him.
I honestly don't feel that Shan Bott could have provided a more professional service. She was available any time we needed her and explained everything in an easy to understand manner. I have already recommended Shan to several friends and family and will definitely be contacting Shan with any mortgage requests in the future. A very big thank you for making what can be a very anxious time - stress free.
Todd was extremely helpful and made the process easy, he was always available to help at any time. We would highly recommend Todd to family and friends!
Todd was exceptional throughout the whole process. His knowledge of the different lenders products, interest rates and policy was impressive. Whilst I was negotiating to buy the house, his help, availability and experience enabled me to get a favourable purchase. It is very nice knowing you have someone that is on your side in what can be sometimes quite daunting. Everything went so smoothly and I couldn't be happier with Todd as my broker!!
Shan was exceptional, she got back in touch with me immediately, addressed all my questions and made the whole process so easy by clearly setting out what I needed to provide and giving me easy to read information to assist in choosing the right product. I highly recommend Smartline.
Great job
Getting our loan approved was not an easy job and Shan has been working very hard to get it done.
Once all documents were put together, loan transfer went seamless and as per plan.
Well done to her.
Shan was fabulous. We needed to manage our loan approval and settlement whilst working interstate. Shan was extremely helpful and was always available to answer any queries. We will strongly recommend Shan!
Todd made the entire process of acquiring my first home loan seamless and painless. He was very knowledgeable about every stage and always readily available even when he was away on holidays. I can't thank him enough and I look forward to working with him again in the future.
Great advice, prompt service and very well presented.
Shan did a wonderful job setting up our loan. Managed to get everything sorted within a limited timeframe. Always available for advice. Very happy with the product we have. Exceeds all expectations. Thank you!
Todd was approachable and prompt with all responses. He made it an easy process.
Our advisor is known for more than 15 years, he understands of our financial needs and ideally investments properties.
I am very impressed with Shans high level of service and professional operations. She has assisted and supported not only myself twice now but also a handful of my close friends. Her name has been bought up a multiple of times amongst friends and it has been nothing but positive and praise. This is a big thank you to you Shan, you truly helped me achieve my dream beach home. I do not foresee anything but success in everything that you do, you are a true support.
Shan is a true professional. She is prompt and attentive and genuinely cares for her clients. Because of her efforts our financial situation has much improved.
Todd was outstanding from start to finish of our process of changing banks. We understand that the banks have become harder to dal with over the last 6 - 12 months due to changes in lending criteria.
Todd was clear and regular in his communication and we had comfort all throughout that we'd land where we needed to. Todd clearly understands is working world and I no hesitation in providing to the highest recommendation.
Shan is so friendly and extremely thorough. Did not feel stressed a single step of the way because I knew Shan had it covered and had my best interests at heart. Strongly recommend to anyone else and will definitely continue to use Shan in the future where relevant / required.
Shan was patient with me and explained the whole process.
Shan was amazing! Always by the phone when I needed her and constantly updating me with my loan progress. Shan went beyond to make sure everything ran smoothly for me and it did and I am in my dream first home.
Todd provided excellent service and support throughout the whole home purchase process. He was readily available and answered every silly little question we had with patience and good humour. Would definitely recommend!
I went through Todd when I purchase my first property and I was happy with the service and used Todd again to purchase my second property. I would recommend anyone to you Smartline
Chris was a pleasure to work with. He was highly knowledgable and gave us options that we would otherwise have missed. Would absolutely work with him again.
Shan was always willing to assist us with any queries and went above and beyond to make sure our loans were the right ones for our future goals. I would highly recommend her to family and friends. Thanks Shan!
Chris made the entire process of finding the right home loan and applying for my mortgage easy. He was accommodating to my schedule which is essential when working FIFO and was available to chat, answer questions and discuss my options when needed. I am happy with the outcome, the service provided by Chris and the bank chosen and would thoroughly recommend his service to my friends and family.
The service and follow up provided by Shan was second to none and I was highly impressed.
Couldn\'t imagine a better mortgage broker. Would recommend Todd without hesitation. I just wish I\'d gone with Todd\'s recommendation of a settlement agent!
Shan is an absolute champion and we\'d happily recommend her.
Hard working, easy to communicate with, would recommend to friends/family
Chris was very helpful and very enthusiastic, looking forward to sorting further lending with him later this year.
Through a long process, Chris was always there to answer questions and make sure we were getting the best deal possible.
Todd is a very approachable guy and he came through with the best rates available for me.
Thank you Shan for getting us a better deal on our home loan and helping us consolidate our debts. We appreciate the countless hours you put in to ensure a smooth transition, always keeping us informed about how things are progressing. It\'s great having someone with your knowledge and expertise on our side to help us navigate the home loan market!
This was the second time Todd\'s helped me secure a lender and again he was very eager to help and make sure everything went smoothly. He went above & beyond offering advice and in making sure I was satisfied with the service.
If I was transferring or buying a new property I wouldn\'t he storage on going back to Todd or recommending him to my friends. I felt that I could trust this person which is great as obviously mortgages can be a mindfield and intimidating at times.
Shan was great. She made the process of buying a home much easier and got us a great deal as well
Chris provided an excellent service. He took the time to explain everything to use so we could understand and was extremely helpful throughout the process. I would bo hesitate to recommend Chirs to anyone considering a home loan.
Great service, really approachable, easy to understand, happy to explain options and explore scenarios - all in all we\'re really happy with Shan\'s help navigating our not-so-straightforward finances.
Chris was fantastic and would highly recommend him to friends! Other members in my family have used him in the past!
Shan gave us a great deal of help initially and was very patient with our requests to rework the numbers many times...but when she went on maternity leave she should have handed our case to another colleague as she was hard to contact during that period.
Chris was always helpful and available to answer my question. He worked very hard to get everything across the line for me
Todd acted very promptly in a short-timeframe settlement and assisted with some of the issues that arose with the bank approaching settlement time. He was proactive in following up the bank to ensure my loan application was processed in a timely fashion.
Shan was wonderful, supportive, attentive, prompt and well informed during this very difficult time in my life. Because of Shan\'s hard work, I am now in a better financial position and have avoided financial disaster.
Todd was fantastic- always responding immediately to my emails and giving wise replies to all my questions. Best advisor on the planet!!
I directed Shan on the type of loan I wanted based on advice from my accountant. Shan did an excellent job helping me understand about the loan, how it worked and various other elements I needed to consider.
Shan has been fantastic as always - helping me over the years with obtaining finance for my home and also with refinancing it recently which has helped me get my life back on track. She is super efficient and helps make a stressful situation a no stress process. I will certainly be recommending her to anyone who asks me about mortgage/finance - she is a star :)
The service provided by my adviser at SmartLine was exceptional and exceeded my expectations. I was kept informed every step of the way, no question was left unanswered and nothing requested was too much trouble. I would not hesitate to recommend SmartLine to family and friends in the future.
Chris went over and above what I expected. He not only got us a better package in no time at all, he also identified some historical charges that ultimately were refunded thanks to his advice.
Chris was excellent throughout the whole process. He was approachable and went above and beyond to always be available and answer any question I may have. Thanks Chris!
Todd was really helpful, was very efficient and balanced this with giving us all the information. Thanks
Chris Brown is the best ever professional person I have ever met in my life.I would recommend him certainly to all my friends and family.
We would highly recommend Shan, she not only explained everything clearly and professionally, she offered the best advice for us on our new loan and delivered a service above and beyond any expectations.
Shan is brilliant!
Todd has always made the process easy. He i offers prompt
and efficient service and follows up when he needs to. Advises options. Very happy with the service.
love chris work it is the third time we have used him and would use him the next time as well always tell friends to use him
Shan continuously provide outstanding service, is reliable and follows through on every detail. We have worked with her for 2 years now, and will continue to do so for all of our mortgage and loan needs.
Todd was a great source of information and really understood my needs. He listened to my requests and preferences and in the end I feel he absolutely nailed it, whilst always keeping me updated and informed. He came highly recommended to me, and I'd be sure to pass on his details.
Shan was friendly, efficient and helpful.
Shan attended to my needs with 100% dedication and care. I have referred my daughter to her and if ever I need a further mortgage I would not hesitate to return to her for assistance. She must NEVER retire!
Couldn't have asked for more!
Todd was very helpful throughout the process, which was much appreciated since we're first home owners! Would have no issues recommending his services to family and friends.
Todd was very friendly and excelled at helping us get out loans organised. He was open and honest and non judgemental about anything we discussed. Thank you Todd
Shan made getting everything so easy. She was always available either by phone or email. I would definately recomend mortgage gallery to my friends and family.
Shan was brilliant! She was so efficient in helping find the best product for us, she was able to answer ALL our questions so clearly (often when we didn't even have the right language to ask the question in the first place!), and she just understood what we were looking for. She made herself available on evenings and weekends, above and beyond what I would have expected a broker to do, and she fought very hard to get the paperwork done and the loan approved in what was a very short timeframe for finance. I cannot rate her highly enough and will be recommending her to anyone looking for a mortgage broker. Thank you Shan :-)
Hi TMG,
Shan Bott was an absolute delight to work with, she was prompt, factual, assissted me to save a full % on each loan, and all around most professional and helpful. I have already recommended Shan to colleagues for professional advice. Thanks, Ivy
I have had Todd as my broker for over 10 years now and he is exceptional. It is rare these days to find someone as devoted as Todd is, to customer service and following through on their word. I have recommended him to many of my friends and they all agree. He's an excellent broker.
Todd has always been very professional and efficient just like how i remember him to be when he first helped me with my loan in 2007. I have referred friends to him already who all say the same. He is very proactive and knows the needs of clients well and does all he can to help get them the right loan. I would happily continue to refer friends to him.
Most importantly, Shan was always easy to communicate too. She understood that finance and mortgages isn't my skillset(!), and very clearly took the time to explain key points, walk me through the process, manage the bank on my behalf and explain the terminology, whilst maintaining a fantastic, friendly attitude. Not much more I could of asked for, to be honest! Merry Christmas to all. James
Excellent. Very simple, no hassles and kept us informed.
Shan was very helpful & Co-operative throughout the Process of Mortgage Finance deal . She Was always available to answer the quires I had , I really Like to Thank her for the support she provide in entire deal.
Great friendly service, where Todd always made the effort to follow up progress. Would definitely recommend to others!
My partner and I have used Todd Kahane to help us purchase a few properties now and Todd has been excellent every time. Todd has no problems with answering any questions we throw his way and will take our calls anytime we call, even on the weekends.
Great service throughout the whole process. I was informed from the beginning till the end with a loan solution I was satisfied with. Will definitely recommended to friends and family.
As a first-time home buyer and financial illiterate, I was completely reassured and confident that Todd was making the right choices for me and doing eerything possible to make the process go smoothly. I'd recommend him without hesitation.
Marty and I have been dealing with Todd Kahane/Mortgage gallery for many years now and I cannot recommend Todd highly enough. We have received the best service at all times and absolutely love the convenience and ease we enjoy dealing with Todd. Thank you all so much.
We just love Todd! All our houses's finance were through Todd. He is very smart, attentive and helpful. We didn't feel any stress throughout the whole precess and he is contactable any time ... that's awesome!!
Todd has always been fantastic in organising
our various loans. Always very professional
and accommodating and keeps us informed every
step of the way. We wouldn't go anywhere else
Thank you!
Have dealt with Chris for a number of years and his service is nothing short of sensational. A true professional.
I would like to take this opportunity to thank Shan for helping us out again with acquiring our first investment property. She allowed me to contact her at anytime and ask her the silliest questions to ease my mind. Her advise and professionlism made it easier for us to make the correct informed decisions. I'm sure we will use Shan again for our next investment. Regards,
Alistair & Zena Bonjour
As first time homebuyers, we were new to the home buying process. Shan was incredibly helpful in explaining our options and helping us navigate the process.
Shan was a champ and competently handled all the hurdles that were thrown at her. we could not have achieved what we did without her
I was referred to the Mortgage Gallery by my brother who had used your services before (Busselton office I think). The Leederville office was the closet to where I worked at the time (W.Perth) so I called and met Chris for the first time. Since first meeting Chris I have been constantly impressed with the level of commitment and service that he provides. I have engaged Chris's help 4 times now over the last 6 years or so and each time he has exceeded my expectations and made the process of obtaining, refinancing and extending my loan arrangements easy and worry free. I have no hesitation continuing to engage Chris's help with any future financing needs or recommending him to family and friends.
Todd has provided fantastic support to myself and now many of my family and friends for many years. Always approachable and willing to find the best solution to our lending needs.
Shan is without doubt the best mortgage broker my wife and I have had the pleasure of working with. We have highly recommended her to family and friends.
excellent service. Email always get reply promptly. Extremely well known the details in the industry
I have worked with Todd several times over the past few years. I thinks he's great. he makes the hideoius process of dealing with banks less painful. I recommned him to my friends always
We couldn't have asked for anything more from Todd. He made the process as simple as possible, was quick to understand our concerns and help us feel comfortable through everything. Working with Todd was the most pleasant part of the whole process of buying a house!
Shan has been looking after my mortgages etc since the very first one around 8 (?) years ago. I have always found her efficient, personable and knowledgable. I have sent my mother to her also.I have changed loans aprox 5 times over the years and she has always been a pleasure to deal with.
Shan was 100% professional and the personalised my contract and met all the needs and concerns that solved all my financial requirements. I would recommend her 100% as an excellent mortage broker.
Shan was fabulous! I was a first-time buyer and Shan was very understanding of my situation and always available to answer any questions. She had a difficult job of arranging for Guarantee documents to be sent to my parents in Darwin for signing and managed a few dramas with the banks lawyers exceptionally well. Without her assistance we wouldn't have met the timeline required in the contract. I would definitely recommend Shan to any friends or family in the future. Thanks for all your help Shan!
We have been with Todd for many years and we always put him forward when people are looking for a broker. We have 100% faith and trust and couldnt imagime usinmg anyone else. Hes a damn nice bloke too.
It was a great experience dealing with Shan. She was always very approachable, and explained things in a way I could understand (being new to the whole house buying and mortgage thing, that was particularly helpful). She got things rolling very quickly and kept me updated with how everything was progressing. She was recommended to me by my sister, and I'd definitely pass that recommendation onto friends and more of my family. Thanks Shan!
From the very first time I met Shan, she has provided amazing, reliable service. Nothing is ever too much, and no question is ever too hard - she really took the time to explain everything in a way we could understand. We now have 3 mortgages through Shan, and will have another one in the new year. Her advice, guidance, recommendations and help have been paramount in setting us for the future! I have recommended her on a number of occasions and will continue to do so!
I would rarely give 10/10 for any review, because there is almost always room for improvement; however, the service Todd at the Mortgage Gallery gave was impeccable. I was thoroughly informed every step of the way, and when a situation arose which required things move along a little quicker, Todd did absolutely everything in his power to make it happen. 100% satisfied! Thank you.
It is the best ever service I have ever had in my life.
She was very easy to get along with. Very professional knew what she was talking about and extremly helpful. I have recommended her to family and friends.
